Customer Experience & Service Excellence in Insurance
Learn to map insurance customer journeys from sale to claim, measure NPS, CSAT and CES, handle complaints fairly and build a lasting service culture.
5 Days·Classroom
Explains how to structure, negotiate and administer facultative and treaty reinsurance, setting retentions and limits that protect capital and results.
Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy
The Reinsurance: Facultative & Treaty Practice Training Course provides an advanced and practical framework for understanding, structuring, negotiating, administering, and reviewing facultative and treaty reinsurance arrangements. The course focuses on how reinsurance supports insurers in managing risk retention, protecting capital, stabilizing financial results, expanding underwriting capacity, and maintaining a balanced insurance portfolio. It combines technical, financial, contractual, operational, and risk management perspectives to support more effective reinsurance decisions. Reinsurance is a critical risk transfer mechanism for insurance companies, allowing insurers to transfer selected exposures to reinsurers while retaining risks that align with their capacity, strategy, and risk appetite. Facultative and treaty reinsurance serve different purposes and involve different underwriting, contractual, pricing, and operational approaches. The course provides a clear understanding of these differences and examines when each arrangement is appropriate for specific portfolios, risks, and business objectives. The program covers major treaty structures, including proportional quota share arrangements, surplus arrangements, excess of loss structures, and other non-proportional protections, alongside the practical management of facultative placements. Participants will examine retention levels, cessions, limits, exclusions, commissions, reinstatements, deductibles, pricing considerations, claims provisions, settlement mechanisms, and other key contractual features that influence the effectiveness and economics of reinsurance programs. A strong emphasis is placed on reinsurer selection, financial strength, counterparty risk, portfolio concentration, claims management, data quality, technical accounting, and renewal processes. Participants will also examine how reinsurance affects underwriting decisions, profitability, capital management, liquidity, solvency, and overall portfolio performance. The course addresses the importance of effective documentation, governance, monitoring, reporting, and relationship management throughout the reinsurance lifecycle. Through case studies, facultative placement exercises, treaty structuring workshops, pricing analysis, negotiation simulations, claims scenarios, and portfolio reviews, the Reinsurance: Facultative & Treaty Practice Training Course develops practical capabilities that can be applied across insurance and reinsurance organizations. The program is suitable for insurers, reinsurers, brokers, financial institutions, regulatory bodies, government entities, and professionals working in reinsurance, underwriting, claims, risk management, finance, portfolio management, and executive functions.
Course Outline:
Selected date
Milan · 21 – 25 Dec 2026 · Classroom
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| City | Dates | Price per Participant | Early Bird | |
|---|---|---|---|---|
AmsterdamScheduled | 2 – 6 Nov 2026 | €5,400 | — | |
MunichScheduled | 2 – 6 Nov 2026 | €5,400 | — | |
TrabzonScheduled | 2 – 6 Nov 2026 | €4,700 | — | |
IstanbulScheduled | 2 – 6 Nov 2026 | €4,700 | — | |
ViennaScheduled | 9 – 13 Nov 2026 | €5,700 | — | |
BarcelonaScheduled | 9 – 13 Nov 2026 | €5,400 | — | |
Kuala LumpurScheduled | 9 – 13 Nov 2026 | €4,400 | — | |
MuscatScheduled | 9 – 13 Nov 2026 | €5,300 | — | |
OnlineScheduled | 15 – 19 Nov 2026 | €1,700 | — | |
BerlinScheduled | 16 – 20 Nov 2026 | €5,800 | — | |
ZurichScheduled | 16 – 20 Nov 2026 | €5,000 | — | |
LisbonScheduled | 16 – 20 Nov 2026 | €5,400 | — | |
CairoScheduled | 23 – 27 Nov 2026 | €3,300 | €2,970until 2 Nov | |
ParisScheduled | 23 – 27 Nov 2026 | €5,700 | €5,130until 2 Nov | |
LondonScheduled | 23 – 27 Nov 2026 | €5,600 | €5,040until 2 Nov | |
RiyadhScheduled | 30 Nov – 4 Dec 2026 | €4,200 | €3,780until 9 Nov | |
CasablancaScheduled | 30 Nov – 4 Dec 2026 | €4,300 | €3,870until 9 Nov | |
MadridScheduled | 30 Nov – 4 Dec 2026 | €5,400 | €4,860until 9 Nov | |
DohaScheduled | 7 – 11 Dec 2026 | €4,400 | €3,960until 16 Nov | |
RomeScheduled | 7 – 11 Dec 2026 | €5,800 | €5,220until 16 Nov | |
MakkahScheduled | 7 – 11 Dec 2026 | €4,200 | €3,780until 16 Nov | |
DubaiScheduled | 13 – 17 Dec 2026 | €4,400 | €3,960until 23 Nov | |
ManamaScheduled | 14 – 18 Dec 2026 | €4,700 | €4,230until 23 Nov | |
SalalahScheduled | 14 – 18 Dec 2026 | €5,300 | €4,770until 23 Nov | |
Sharm El-SheikhScheduled | 21 – 25 Dec 2026 | €4,300 | €3,870until 30 Nov | |
AmmanScheduled | 21 – 25 Dec 2026 | €3,100 | €2,790until 30 Nov | |
GenevaScheduled | 21 – 25 Dec 2026 | €6,300 | €5,670until 30 Nov | |
MilanScheduled | 21 – 25 Dec 2026 | €6,000 | €5,400until 30 Nov | |
TrabzonScheduled | 28 Dec 2026 – 1 Jan 2027 | €4,700 | €4,230until 7 Dec | |
MunichScheduled | 28 Dec 2026 – 1 Jan 2027 | €5,400 | €4,860until 7 Dec |
Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam
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