Frequently Asked Questions
Answers on registering, fees, payment, visas, venues, cancellations and certificates for Quest Training's public, online and in-house courses.
About Quest Training
Who is Quest Training?
Quest Training has delivered corporate and executive training since 2011, with a wide portfolio of courses across specialist sectors, including banking, oil & gas, government, AI and cybersecurity, delivered in leading international cities, online and in-house.
Which cities do you deliver in?
Public courses run in leading international cities, including Dubai, Istanbul, London, Riyadh, Amsterdam, Geneva, Paris and Kuala Lumpur. See the Cities page. Any course can also be delivered live online or in-house.
Are your courses accredited?
Every delegate who completes a course receives a Quest Training certificate of completion. If you need a course to meet the requirements of a specific professional body, please contact us at info@quest-training.com before registering.
Who are your trainers?
Senior practitioners with proven industry experience and training skills, rated by delegates after every course.
Finding a course
I can't find the course I need. Can you help?
Yes. Send us the topic and we will recommend the closest course or design a tailored one.
The date or city I need isn't listed.
Tell us your preferred date and city; for 3 or more delegates we can usually open a new run.
What is the difference between public, online and in-house courses?
Public courses bring delegates from different organisations together in a city venue. Live online courses are delivered in real time. In-house courses run exclusively for one organisation, at its premises or a venue of its choice, with tailored content.
What does "Confirmed" mean on a course?
The course has enough registrations and will run as scheduled. We recommend booking non-refundable travel only for confirmed courses.
Registration & payment
How do I register?
Select a scheduled event on the course page and submit the registration form, or email info@quest-training.com. You receive an acknowledgement and invoice within one working day.
When is my seat confirmed?
When we receive full payment, an official purchase order, or a signed and stamped nomination or invoice from your organisation.
When do I need to pay?
At least 10 days before the course, or within the credit terms agreed for corporate and government clients.
How can I pay?
Bank transfer or credit/debit card through our secure payment gateway.
Do you offer group or annual discounts?
Yes. Group rates are available for multiple delegates, and annual training agreements are priced on total yearly volume. Contact us for a quote.
Can I get a quotation or pro-forma invoice for internal approval?
Yes, within one working day of your request. You can also download the course brochure from any course page.
Fees & inclusions
What do the fees include?
Tuition, printed and digital materials, venue, daily refreshments and a verifiable certificate. Fees vary by city and event.
Do fees include hotel or flights?
No. We can recommend hotels near the venue but do not book accommodation or flights.
Travel, visas & venue
Can you provide a visa invitation letter?
Yes, once your registration is received. We recommend applying at least 6 weeks before the course.
What if my visa is refused?
We refund the full fee minus bank charges if you send us the refusal notice before the course starts. See the Cancellation Policy.
Where is the venue, and when will I know?
Venues are quality hotels or business centres. Joining instructions with the venue and timings are sent at least 7 days before the course.
What are the daily timings?
Timings vary by event and are given in local time. Courses typically run Sunday–Thursday in the Gulf and Monday–Friday elsewhere. Online sessions run in a time zone agreed with delegates.
What is the dress code?
Business casual.
During the course
In which language are courses delivered?
English or Arabic, and bilingual on request. Materials are provided in the delivery language.
What if I miss a session?
Please inform the trainer. A certificate requires at least 80% attendance.
Do I need a laptop?
Only for technical, data or software courses; the joining instructions will say so.
Cancellations & changes
Can someone else attend in my place?
Yes, free of charge, up to the working day before the course.
Can I move to another date or city?
One free transfer 15 days or more before the start; later transfers carry a 15% fee.
What if I need to cancel?
30+ days: full refund minus 10%. 15–29 days: 50% refund. 7–14 days: 75% credit. Under 7 days: no refund. See the Cancellation Policy.
What if you cancel the course?
You choose a full refund or a free transfer to another date, city or online.
Certificates & after the course
Will I receive a certificate?
Yes, a Quest Training certificate of completion with a unique number and QR code for online verification, issued within 5 working days.
How can an employer verify a certificate?
Email info@quest-training.com with the certificate number and the delegate's full name.
I lost my certificate or my name is misspelled.
Email info@quest-training.com with your full name and course details; we reissue a digital copy free of charge.
Can I get the certificate in Arabic and English?
Yes. Tell us when registering.
Do you offer support after the course?
Please contact us at info@quest-training.com to ask about support after your course.
How do I give feedback or make a complaint?
Email info@quest-training.com. We acknowledge within one working day and respond in full within 10 working days.
My question isn't here.
Contact us at info@quest-training.com or on WhatsApp +90 501 677 1440.