In short
Quest Training's purpose is to build measurable capability in the organisations we serve. Every programme is designed, delivered and evaluated against seven public commitments.
1. Our commitments
- Relevant content. Every course has defined learning outcomes, is reviewed at least once a year, and reflects current international standards and regional practice in the Gulf and Arab region.
- Qualified trainers. Our trainers are selected for proven industry experience and training skill, and are evaluated after every delivery.
- Practical learning. At least 50% of course time is applied work: case studies, exercises, simulations and action plans.
- Client focus. We confirm each client's objectives before delivery and tailor examples to their sector.
- Measured results. Every course is evaluated by delegates; we follow the Kirkpatrick model and offer post-course impact reviews for in-house programmes.
- Continual improvement. Feedback, complaints and audit results are reviewed monthly and turned into corrective actions.
- Integrity and compliance. We meet all legal, contractual and accreditation requirements and protect client confidentiality.
2. How we measure quality
| Indicator | Target |
|---|---|
| Average delegate satisfaction | 4.5 / 5 or higher |
| Trainer rating | 4.5 / 5 or higher |
| Joining instructions sent | At least 7 days before the course |
| Certificates issued | Within 5 working days of completion |
| Complaints acknowledged / resolved | 1 working day / 10 working days |
3. Standards and accreditation
Our quality management system is [certified to / aligned with] ISO 9001:2015. [List current, verifiable accreditations with links.]
4. Feedback and complaints
We welcome feedback at info@quest-training.com. Complaints are acknowledged within one working day, investigated by a manager independent of the course, and answered in writing within 10 working days.
5. Review
This policy is reviewed annually by senior management and communicated to all staff and trainers. Approved by: [Name], Managing Director.