In short
You can send a colleague in your place at no cost at any time. The earlier you cancel, the more you recover. If we cancel, you get a full refund.
1. How to cancel or change a booking
All cancellations, transfers and substitutions must be sent in writing to info@quest-training.com. The date we receive the email is the date used to calculate charges. We acknowledge every request within one working day.
2. Cancellation by the Client – public and online courses
| Notice before course start | Refund | Alternative option |
|---|---|---|
| 30 days or more | Full refund minus 10% administration fee | 100% credit toward any course within 12 months, no fee |
| 15 to 29 days | 50% refund | 100% credit toward any course within 12 months |
| 7 to 14 days | No refund | 75% credit toward any course within 6 months |
| Less than 7 days, or no-show | No refund | Substitute delegate or access to the next online run (if available) |
Where the fee has not yet been paid, the same percentages are invoiced as cancellation charges.
3. Substitution
A confirmed delegate may be replaced by another person from the same organisation at no extra cost, at any time up to the working day before the course starts. Please send the new delegate's full name, job title and email so we can issue materials and the certificate correctly.
4. Transfer to another date or city
- One transfer is free if requested 15 days or more before the start date, subject to seat availability.
- Transfers requested later carry a fee of 15% of the course fee.
- Any fee difference between courses or cities is payable or credited accordingly.
5. Visa refusal and travel restrictions
If a delegate's visa is refused, we refund the full fee minus bank charges, provided a copy of the refusal notice reaches us before the course start date. We recommend applying for visas at least 6 weeks in advance. On request we issue an invitation letter to support the application.
6. Cancellation or postponement by Quest Training
We may cancel or postpone a course because of insufficient registrations, trainer unavailability or circumstances beyond our control. We will notify delegates at least 10 working days in advance where possible, and the Client may choose:
- a full refund of fees paid, or
- a free transfer to another date, city or live online session.
We are not responsible for travel or accommodation costs, so we advise booking refundable travel until the course is marked Confirmed.
7. Force majeure
If a course cannot proceed because of events beyond either party's control, the Client may choose a free transfer (including to live online delivery) or a full refund minus any non-recoverable costs already incurred, which we will itemise.
8. In-house and tailored programmes
Unless the signed proposal states otherwise: postponement with 21 days' notice or more is free, once; cancellation 21 days or more before delivery is charged at 25% of the programme fee; less than 21 days, 50%; less than 7 days, 100%, plus any non-refundable costs (travel, venue) already incurred.
9. Refund processing
Refunds are paid to the original payer, by the original payment method, within 14 working days of approval. Credits are issued as a written credit note with its expiry date.
10. Contact
info@quest-training.com · +90 501 677 1440