Customer Experience & Service Excellence in Insurance
Learn to map insurance customer journeys from sale to claim, measure NPS, CSAT and CES, handle complaints fairly and build a lasting service culture.
5 Days·Classroom
Helps insurers build enterprise risk management that ties risk appetite to strategy, capital and solvency and treats key risks across the company.
Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy
The Enterprise Risk Management (ERM) in Insurance Companies Training Course provides an advanced and practical framework for understanding, designing, implementing, and strengthening enterprise-wide risk management within insurance organizations. The course focuses on integrating risk management with corporate strategy, capital, solvency, financial performance, governance, and operational resilience, enabling insurance professionals to identify, assess, monitor, and respond to material risks in a structured and coordinated manner. Insurance companies face a complex combination of underwriting, pricing, claims, reinsurance, investment, market, credit, liquidity, operational, technology, regulatory, and strategic risks. These risks are often interconnected, meaning that an event affecting one area can have consequences across capital, profitability, liquidity, customer obligations, and strategic objectives. The course therefore moves beyond isolated risk management practices and develops an enterprise-wide perspective that considers the combined effect of multiple risk exposures. The program covers the core elements of enterprise risk management in insurance, including risk governance, risk appetite, risk identification and classification, risk assessment, risk registers, risk mapping, key risk indicators, stress testing, scenario analysis, capital management, solvency considerations, and risk monitoring. Participants will examine how these tools can be integrated into underwriting, pricing, investment, reinsurance, claims, treasury, operations, and strategic decision-making processes. A strong emphasis is placed on the relationship between enterprise risk management, governance, internal controls, compliance, internal audit, and executive oversight. Participants will explore the responsibilities of boards, senior management, risk functions, business units, and control functions, as well as practical approaches for escalation, reporting, remediation, and monitoring. The course also addresses emerging risks, data quality, model risk, technology risk, cybersecurity, third-party dependencies, and operational resilience. Through insurance case studies, risk assessments, risk mapping exercises, scenario analysis, stress testing, capital impact analysis, and executive reporting workshops, the Enterprise Risk Management (ERM) in Insurance Companies Training Course develops practical capabilities for building stronger risk management frameworks. The program is suitable for insurers, reinsurers, brokers, financial institutions, government entities, regulatory organizations, and senior professionals involved in risk, finance, strategy, governance, underwriting, investments, and operations.
Course Outline:
| City | Dates | Price per Participant | Early Bird | |
|---|---|---|---|---|
MadridScheduled | 2 – 6 Nov 2026 | €5,400 | — | |
RiyadhScheduled | 2 – 6 Nov 2026 | €4,200 | — | |
CasablancaScheduled | 2 – 6 Nov 2026 | €4,300 | — | |
MakkahScheduled | 9 – 13 Nov 2026 | €4,200 | — | |
DohaScheduled | 9 – 13 Nov 2026 | €4,400 | — | |
RomeScheduled | 9 – 13 Nov 2026 | €5,800 | — | |
DubaiScheduled | 15 – 19 Nov 2026 | €4,400 | — | |
SalalahScheduled | 16 – 20 Nov 2026 | €5,300 | — | |
ManamaScheduled | 16 – 20 Nov 2026 | €4,700 | — | |
MilanScheduled | 23 – 27 Nov 2026 | €6,000 | €5,400until 2 Nov | |
GenevaScheduled | 23 – 27 Nov 2026 | €6,300 | €5,670until 2 Nov | |
AmmanScheduled | 23 – 27 Nov 2026 | €3,100 | €2,790until 2 Nov | |
Sharm El-SheikhScheduled | 23 – 27 Nov 2026 | €4,300 | €3,870until 2 Nov | |
MunichScheduled | 30 Nov – 4 Dec 2026 | €5,400 | €4,860until 9 Nov | |
AmsterdamScheduled | 30 Nov – 4 Dec 2026 | €5,400 | €4,860until 9 Nov | |
IstanbulScheduled | 30 Nov – 4 Dec 2026 | €4,700 | €4,230until 9 Nov | |
TrabzonScheduled | 30 Nov – 4 Dec 2026 | €4,700 | €4,230until 9 Nov | |
MuscatScheduled | 7 – 11 Dec 2026 | €5,300 | €4,770until 16 Nov | |
BarcelonaScheduled | 7 – 11 Dec 2026 | €5,400 | €4,860until 16 Nov | |
Kuala LumpurScheduled | 7 – 11 Dec 2026 | €4,400 | €3,960until 16 Nov | |
ViennaScheduled | 7 – 11 Dec 2026 | €5,700 | €5,130until 16 Nov | |
OnlineScheduled | 13 – 17 Dec 2026 | €1,700 | €1,530until 23 Nov | |
LisbonScheduled | 14 – 18 Dec 2026 | €5,400 | €4,860until 23 Nov | |
ZurichScheduled | 14 – 18 Dec 2026 | €5,000 | €4,500until 23 Nov | |
BerlinScheduled | 14 – 18 Dec 2026 | €5,800 | €5,220until 23 Nov | |
ParisScheduled | 21 – 25 Dec 2026 | €5,700 | €5,130until 30 Nov | |
LondonScheduled | 21 – 25 Dec 2026 | €5,600 | €5,040until 30 Nov | |
CairoScheduled | 21 – 25 Dec 2026 | €3,300 | €2,970until 30 Nov | |
RiyadhScheduled | 28 Dec 2026 – 1 Jan 2027 | €4,200 | €3,780until 7 Dec | |
CasablancaScheduled | 28 Dec 2026 – 1 Jan 2027 | €4,300 | €3,870until 7 Dec |
Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam
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Speak with our advisors about upcoming programmes or a bespoke corporate training plan.