Customer Experience & Service Excellence in Insurance
Learn to map insurance customer journeys from sale to claim, measure NPS, CSAT and CES, handle complaints fairly and build a lasting service culture.
5 Days·Classroom
Lays the foundations of insurance as a mechanism for transferring risk, showing how to identify, assess and treat insurable and non-insurable risks.
Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy
The Principles of Insurance & Risk Management Training Course provides a comprehensive and practical foundation for understanding the insurance industry, the fundamentals of risk management, and the relationship between risk identification, insurance protection, financial performance, and organizational resilience. The course is designed to help professionals understand how insurance operates as a mechanism for transferring and managing risk while developing the analytical skills required to evaluate exposures and make informed insurance-related decisions. Insurance plays an important role in protecting individuals, businesses, public entities, and financial institutions against uncertain losses. Effective insurance management requires an understanding of risk characteristics, policy structures, coverage terms, exclusions, deductibles, limits, premiums, claims, and the responsibilities of the insurer and policyholder. The course provides a structured understanding of these concepts and explains how they interact throughout the insurance lifecycle. The program also introduces the principles of enterprise and operational risk management and their connection to insurance decisions. Participants will examine how organizations identify and assess risks, determine appropriate risk responses, decide when to retain or transfer risk, and evaluate insurance solutions based on exposure, cost, coverage, financial capacity, and risk appetite. Particular attention is given to the relationship between insurance and broader risk management rather than treating insurance as an isolated purchasing activity. The course covers major insurance principles and practices, including risk identification, risk classification, insurable interest, indemnity, utmost good faith, subrogation, contribution, proximate cause, policy structure, underwriting, pricing, claims management, reinsurance, and insurance portfolio considerations. It also addresses common business and operational risks and how organizations can combine preventive controls, risk mitigation, self-retention, and insurance protection within a broader risk management framework. Through practical case studies, risk assessment exercises, policy analysis, insurance decision scenarios, claims examples, and risk management workshops, the Principles of Insurance & Risk Management Training Course develops practical capabilities that can be applied across insurance companies, financial institutions, government entities, ministries, public sector organizations, oil and gas companies, and large corporations. The course is suitable for executives, managers, insurance professionals, risk specialists, finance teams, procurement professionals, and decision makers responsible for managing organizational exposures.
Course Outline:
Selected date
Paris · 14 – 18 Dec 2026 · Classroom
Need more details?Chat with us on WhatsApp
| City | Dates | Price per Participant | Early Bird | |
|---|---|---|---|---|
DohaScheduled | 2 – 6 Nov 2026 | €4,400 | — | |
RomeScheduled | 2 – 6 Nov 2026 | €5,800 | — | |
MakkahScheduled | 2 – 6 Nov 2026 | €4,200 | — | |
DubaiScheduled | 8 – 12 Nov 2026 | €4,400 | — | |
ManamaScheduled | 9 – 13 Nov 2026 | €4,700 | — | |
SalalahScheduled | 9 – 13 Nov 2026 | €5,300 | — | |
GenevaScheduled | 16 – 20 Nov 2026 | €6,300 | — | |
Sharm El-SheikhScheduled | 16 – 20 Nov 2026 | €4,300 | — | |
AmmanScheduled | 16 – 20 Nov 2026 | €3,100 | — | |
MilanScheduled | 16 – 20 Nov 2026 | €6,000 | — | |
AmsterdamScheduled | 23 – 27 Nov 2026 | €5,400 | €4,860until 2 Nov | |
IstanbulScheduled | 23 – 27 Nov 2026 | €4,700 | €4,230until 2 Nov | |
MunichScheduled | 23 – 27 Nov 2026 | €5,400 | €4,860until 2 Nov | |
TrabzonScheduled | 23 – 27 Nov 2026 | €4,700 | €4,230until 2 Nov | |
MuscatScheduled | 30 Nov – 4 Dec 2026 | €5,300 | €4,770until 9 Nov | |
Kuala LumpurScheduled | 30 Nov – 4 Dec 2026 | €4,400 | €3,960until 9 Nov | |
BarcelonaScheduled | 30 Nov – 4 Dec 2026 | €5,400 | €4,860until 9 Nov | |
ViennaScheduled | 30 Nov – 4 Dec 2026 | €5,700 | €5,130until 9 Nov | |
OnlineScheduled | 6 – 10 Dec 2026 | €1,700 | €1,530until 16 Nov | |
BerlinScheduled | 7 – 11 Dec 2026 | €5,800 | €5,220until 16 Nov | |
ZurichScheduled | 7 – 11 Dec 2026 | €5,000 | €4,500until 16 Nov | |
LisbonScheduled | 7 – 11 Dec 2026 | €5,400 | €4,860until 16 Nov | |
ParisScheduled | 14 – 18 Dec 2026 | €5,700 | €5,130until 23 Nov | |
CairoScheduled | 14 – 18 Dec 2026 | €3,300 | €2,970until 23 Nov | |
LondonScheduled | 14 – 18 Dec 2026 | €5,600 | €5,040until 23 Nov | |
CasablancaScheduled | 21 – 25 Dec 2026 | €4,300 | €3,870until 30 Nov | |
RiyadhScheduled | 21 – 25 Dec 2026 | €4,200 | €3,780until 30 Nov | |
MadridScheduled | 21 – 25 Dec 2026 | €5,400 | €4,860until 30 Nov | |
RomeScheduled | 28 Dec 2026 – 1 Jan 2027 | €5,800 | €5,220until 7 Dec | |
DohaScheduled | 28 Dec 2026 – 1 Jan 2027 | €4,400 | €3,960until 7 Dec |
Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam
Learn to map insurance customer journeys from sale to claim, measure NPS, CSAT and CES, handle complaints fairly and build a lasting service culture.
5 Days·Classroom
Explores how digital technologies reshape insurance products, underwriting, claims and distribution, and how to prioritize transformation initiatives.
5 Days·Classroom
Helps insurers build enterprise risk management that ties risk appetite to strategy, capital and solvency and treats key risks across the company.
5 Days·Classroom
Speak with our advisors about upcoming programmes or a bespoke corporate training plan.