Customer Experience & Service Excellence in Insurance
Learn to map insurance customer journeys from sale to claim, measure NPS, CSAT and CES, handle complaints fairly and build a lasting service culture.
5 Days·Classroom
Builds disciplined underwriting skills: judging the quality of risk information, assessing risks and setting acceptance terms that protect profitability.
Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy
The Insurance Underwriting: Principles, Practices & Risk Assessment Training Course provides an advanced and practical framework for understanding and applying insurance underwriting principles in a structured, disciplined, and commercially sound manner. The course focuses on how insurance professionals assess risk, evaluate information, determine acceptance, establish appropriate terms and conditions, and manage underwriting decisions in alignment with profitability, risk appetite, portfolio objectives, and organizational strategy. Underwriting is one of the most critical technical functions within an insurance organization because it directly influences the quality of business accepted, pricing adequacy, claims performance, capital requirements, and long-term portfolio profitability. Effective underwriting requires more than reviewing an insurance application. It requires a thorough understanding of the underlying risk, historical loss experience, exposure characteristics, operating controls, financial position, policy requirements, market conditions, and the insurer’s capacity to retain or transfer the risk. The program provides detailed coverage of underwriting principles and risk assessment methodologies, including information gathering, risk classification, exposure analysis, loss probability and severity, claims history, risk mitigation measures, underwriting guidelines, authority levels, policy terms, exclusions, deductibles, limits, warranties, and reinsurance considerations. Participants will learn how to apply consistent underwriting criteria while recognizing situations that require escalation, specialist assessment, additional information, or alternative risk transfer arrangements. The course also examines underwriting across different insurance business lines and provides transferable principles for assessing property, liability, engineering, marine, health, and other commercial or specialized risks. Particular attention is given to complex and high-value risks, accumulation exposures, geographic and sector concentration, catastrophe exposure, incomplete or inconsistent information, and indicators that may require additional investigation. Through underwriting case studies, risk assessment exercises, acceptance and referral simulations, underwriting file reviews, coverage analysis, portfolio evaluations, and executive decision-making workshops, the Insurance Underwriting: Principles, Practices & Risk Assessment Training Course develops practical capabilities for making consistent, evidence-based underwriting decisions. The program is suitable for insurance companies, reinsurers, brokers, financial institutions, government entities, regulatory organizations, and professionals working in underwriting, risk management, pricing, claims, reinsurance, portfolio management, and insurance strategy.
Course Outline:
Selected date
Istanbul · 8 – 12 Mar 2027 · Classroom
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| City | Dates | Price per Participant | Early Bird | |
|---|---|---|---|---|
ManamaScheduled | 2 – 6 Nov 2026 | €4,700 | — | |
SalalahScheduled | 2 – 6 Nov 2026 | €5,300 | — | |
AmmanScheduled | 9 – 13 Nov 2026 | €3,100 | — | |
GenevaScheduled | 9 – 13 Nov 2026 | €6,300 | — | |
MilanScheduled | 9 – 13 Nov 2026 | €6,000 | — | |
Sharm El-SheikhScheduled | 9 – 13 Nov 2026 | €4,300 | — | |
AmsterdamScheduled | 16 – 20 Nov 2026 | €5,400 | — | |
IstanbulScheduled | 16 – 20 Nov 2026 | €4,700 | — | |
MunichScheduled | 16 – 20 Nov 2026 | €5,400 | — | |
TrabzonScheduled | 16 – 20 Nov 2026 | €4,700 | — | |
BarcelonaScheduled | 23 – 27 Nov 2026 | €5,400 | — | |
Kuala LumpurScheduled | 23 – 27 Nov 2026 | €4,400 | — | |
MuscatScheduled | 23 – 27 Nov 2026 | €5,300 | — | |
ViennaScheduled | 23 – 27 Nov 2026 | €5,700 | — | |
OnlineScheduled | 29 Nov – 3 Dec 2026 | €1,700 | €1,530until 9 Nov | |
BerlinScheduled | 30 Nov – 4 Dec 2026 | €5,800 | €5,220until 9 Nov | |
LisbonScheduled | 30 Nov – 4 Dec 2026 | €5,400 | €4,860until 9 Nov | |
ZurichScheduled | 30 Nov – 4 Dec 2026 | €5,000 | €4,500until 9 Nov | |
CairoScheduled | 7 – 11 Dec 2026 | €3,300 | €2,970until 16 Nov | |
LondonScheduled | 7 – 11 Dec 2026 | €5,600 | €5,040until 16 Nov | |
ParisScheduled | 7 – 11 Dec 2026 | €5,700 | €5,130until 16 Nov | |
CasablancaScheduled | 14 – 18 Dec 2026 | €4,300 | €3,870until 23 Nov | |
MadridScheduled | 14 – 18 Dec 2026 | €5,400 | €4,860until 23 Nov | |
RiyadhScheduled | 14 – 18 Dec 2026 | €4,200 | €3,780until 23 Nov | |
DohaScheduled | 21 – 25 Dec 2026 | €4,400 | €3,960until 30 Nov | |
MakkahScheduled | 21 – 25 Dec 2026 | €4,200 | €3,780until 30 Nov | |
RomeScheduled | 21 – 25 Dec 2026 | €5,800 | €5,220until 30 Nov | |
DubaiScheduled | 27 – 31 Dec 2026 | €4,400 | €3,960until 7 Dec | |
ManamaScheduled | 28 Dec 2026 – 1 Jan 2027 | €4,700 | €4,230until 7 Dec | |
SalalahScheduled | 28 Dec 2026 – 1 Jan 2027 | €5,300 | €4,770until 7 Dec | |
IstanbulScheduled | 8 – 12 Mar 2027 | €4,700 | €4,230until 15 Feb |
Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam
Learn to map insurance customer journeys from sale to claim, measure NPS, CSAT and CES, handle complaints fairly and build a lasting service culture.
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Speak with our advisors about upcoming programmes or a bespoke corporate training plan.