Customer Experience & Service Excellence in Insurance
Learn to map insurance customer journeys from sale to claim, measure NPS, CSAT and CES, handle complaints fairly and build a lasting service culture.
5 Days·Classroom
Shows insurers how to turn regulatory obligations into compliance controls, define governance roles and run risk-based monitoring and reporting.
Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy
The Insurance Regulatory Compliance & Governance Training Course provides an advanced and practical framework for understanding, implementing, and strengthening regulatory compliance and governance within insurance organizations. The course examines how insurers can establish effective compliance structures, governance responsibilities, regulatory monitoring processes, internal controls, reporting mechanisms, and risk-based compliance practices that support regulatory obligations, sound business conduct, and sustainable organizational performance. Insurance organizations operate within a highly regulated environment where compliance requirements influence product design, underwriting, claims management, distribution, customer protection, financial reporting, capital management, data handling, and corporate governance. Effective regulatory compliance therefore requires more than maintaining policies and procedures. It requires clear accountability, continuous regulatory monitoring, effective controls, reliable documentation, appropriate escalation, and an organizational culture that supports ethical and compliant decision making. The program focuses on the core components of insurance regulatory compliance and governance, including regulatory frameworks, compliance risk assessment, governance structures, board and management responsibilities, policies and procedures, regulatory reporting, conduct risk, customer protection, data privacy, anti-money laundering controls, conflicts of interest, market conduct, third-party oversight, and compliance monitoring. Participants will examine how regulatory expectations can be translated into practical business controls and operational processes. A strong emphasis is placed on the relationship between compliance, enterprise risk management, internal audit, legal functions, and business operations. Participants will explore how to identify regulatory obligations, assess compliance risks, establish controls, conduct monitoring and testing, manage regulatory findings, investigate incidents, and report material issues to senior management and governance committees. The course also addresses regulatory change management and the need to maintain compliance frameworks as legislation, supervisory expectations, products, technologies, and business models evolve. Through regulatory case studies, compliance risk assessments, governance workshops, control reviews, monitoring exercises, and executive reporting simulations, the Insurance Regulatory Compliance & Governance Training Course develops practical capabilities for building stronger compliance environments. The program is suitable for insurance and reinsurance companies, brokers, financial institutions, government entities, regulatory organizations, and professionals working in compliance, risk, governance, legal, audit, operations, finance, underwriting, claims, and executive management.
Course Outline:
Selected date
London · 2 – 6 Nov 2026 · Classroom
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| City | Dates | Price per Participant | Early Bird | |
|---|---|---|---|---|
LondonScheduled | 2 – 6 Nov 2026 | €5,600 | — | |
ParisScheduled | 2 – 6 Nov 2026 | €5,700 | — | |
CairoScheduled | 2 – 6 Nov 2026 | €3,300 | — | |
CasablancaScheduled | 9 – 13 Nov 2026 | €4,300 | — | |
RiyadhScheduled | 9 – 13 Nov 2026 | €4,200 | — | |
MadridScheduled | 9 – 13 Nov 2026 | €5,400 | — | |
RomeScheduled | 16 – 20 Nov 2026 | €5,800 | — | |
DohaScheduled | 16 – 20 Nov 2026 | €4,400 | — | |
MakkahScheduled | 16 – 20 Nov 2026 | €4,200 | — | |
DubaiScheduled | 22 – 26 Nov 2026 | €4,400 | €3,960until 2 Nov | |
ManamaScheduled | 23 – 27 Nov 2026 | €4,700 | €4,230until 2 Nov | |
SalalahScheduled | 23 – 27 Nov 2026 | €5,300 | €4,770until 2 Nov | |
GenevaScheduled | 30 Nov – 4 Dec 2026 | €6,300 | €5,670until 9 Nov | |
MilanScheduled | 30 Nov – 4 Dec 2026 | €6,000 | €5,400until 9 Nov | |
Sharm El-SheikhScheduled | 30 Nov – 4 Dec 2026 | €4,300 | €3,870until 9 Nov | |
AmmanScheduled | 30 Nov – 4 Dec 2026 | €3,100 | €2,790until 9 Nov | |
AmsterdamScheduled | 7 – 11 Dec 2026 | €5,400 | €4,860until 16 Nov | |
TrabzonScheduled | 7 – 11 Dec 2026 | €4,700 | €4,230until 16 Nov | |
MunichScheduled | 7 – 11 Dec 2026 | €5,400 | €4,860until 16 Nov | |
IstanbulScheduled | 7 – 11 Dec 2026 | €4,700 | €4,230until 16 Nov | |
MuscatScheduled | 14 – 18 Dec 2026 | €5,300 | €4,770until 23 Nov | |
BarcelonaScheduled | 14 – 18 Dec 2026 | €5,400 | €4,860until 23 Nov | |
Kuala LumpurScheduled | 14 – 18 Dec 2026 | €4,400 | €3,960until 23 Nov | |
ViennaScheduled | 14 – 18 Dec 2026 | €5,700 | €5,130until 23 Nov | |
OnlineScheduled | 20 – 24 Dec 2026 | €1,700 | €1,530until 30 Nov | |
BerlinScheduled | 21 – 25 Dec 2026 | €5,800 | €5,220until 30 Nov | |
ZurichScheduled | 21 – 25 Dec 2026 | €5,000 | €4,500until 30 Nov | |
LisbonScheduled | 21 – 25 Dec 2026 | €5,400 | €4,860until 30 Nov | |
LondonScheduled | 28 Dec 2026 – 1 Jan 2027 | €5,600 | €5,040until 7 Dec | |
ParisScheduled | 28 Dec 2026 – 1 Jan 2027 | €5,700 | €5,130until 7 Dec |
Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam
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