Customer Experience & Service Excellence in Insurance
Learn to map insurance customer journeys from sale to claim, measure NPS, CSAT and CES, handle complaints fairly and build a lasting service culture.
5 Days·Classroom
Follows the insurance product lifecycle from customer needs and product design through pricing and launch to monitoring and portfolio management.
Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy
The Insurance Product Development, Pricing & Portfolio Management Training Course provides an advanced and practical framework for understanding the complete lifecycle of insurance products, from identifying market and customer needs through product design, pricing, launch, performance monitoring, and portfolio management. The course is designed to strengthen participants’ ability to make commercially sound, technically informed, and risk-aware decisions that support sustainable growth, profitability, customer value, and organizational objectives. Successful insurance product development requires more than creating attractive coverage. It requires a clear understanding of customer needs, market demand, risk characteristics, underwriting capacity, regulatory expectations, distribution channels, operational capabilities, and financial objectives. The course examines how insurers can translate market opportunities into viable products with appropriate coverage structures, policy terms, exclusions, pricing assumptions, distribution models, and performance measures. A major focus is placed on insurance pricing and the factors that influence sustainable premium adequacy. Participants will examine claims frequency and severity, historical experience, expenses, risk assumptions, reinsurance costs, capital considerations, market competition, customer behavior, and economic conditions. The course develops practical approaches for designing pricing frameworks, evaluating rate adequacy, monitoring profitability, and identifying when products require repricing or restructuring. The program also addresses portfolio management and the relationship between product-level performance and overall insurance portfolio outcomes. Participants will examine portfolio growth, profitability, concentration, diversification, risk exposure, business mix, claims performance, distribution channels, and capital implications. They will learn how to identify underperforming products or segments, optimize portfolio composition, manage growth responsibly, and balance profitability with risk appetite and long-term business objectives. Through product design exercises, pricing analysis, profitability assessments, portfolio reviews, scenario analysis, and executive decision-making workshops, the Insurance Product Development, Pricing & Portfolio Management Training Course develops practical capabilities that can be applied across insurance and reinsurance organizations. The program is suitable for insurers, reinsurers, brokers, financial institutions, government entities, regulatory bodies, executives, managers, and specialists working in product development, underwriting, pricing, actuarial functions, claims, risk, finance, strategy, and portfolio management.
Course Outline:
Selected date
Amsterdam · 14 – 18 Dec 2026 · Classroom
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| City | Dates | Price per Participant | Early Bird | |
|---|---|---|---|---|
ZurichScheduled | 2 – 6 Nov 2026 | €5,000 | — | |
LisbonScheduled | 2 – 6 Nov 2026 | €5,400 | — | |
BerlinScheduled | 2 – 6 Nov 2026 | €5,800 | — | |
LondonScheduled | 9 – 13 Nov 2026 | €5,600 | — | |
CairoScheduled | 9 – 13 Nov 2026 | €3,300 | — | |
ParisScheduled | 9 – 13 Nov 2026 | €5,700 | — | |
RiyadhScheduled | 16 – 20 Nov 2026 | €4,200 | — | |
CasablancaScheduled | 16 – 20 Nov 2026 | €4,300 | — | |
MadridScheduled | 16 – 20 Nov 2026 | €5,400 | — | |
MakkahScheduled | 23 – 27 Nov 2026 | €4,200 | €3,780until 2 Nov | |
DohaScheduled | 23 – 27 Nov 2026 | €4,400 | €3,960until 2 Nov | |
RomeScheduled | 23 – 27 Nov 2026 | €5,800 | €5,220until 2 Nov | |
DubaiScheduled | 29 Nov – 3 Dec 2026 | €4,400 | €3,960until 9 Nov | |
SalalahScheduled | 30 Nov – 4 Dec 2026 | €5,300 | €4,770until 9 Nov | |
ManamaScheduled | 30 Nov – 4 Dec 2026 | €4,700 | €4,230until 9 Nov | |
GenevaScheduled | 7 – 11 Dec 2026 | €6,300 | €5,670until 16 Nov | |
Sharm El-SheikhScheduled | 7 – 11 Dec 2026 | €4,300 | €3,870until 16 Nov | |
MilanScheduled | 7 – 11 Dec 2026 | €6,000 | €5,400until 16 Nov | |
AmmanScheduled | 7 – 11 Dec 2026 | €3,100 | €2,790until 16 Nov | |
TrabzonScheduled | 14 – 18 Dec 2026 | €4,700 | €4,230until 23 Nov | |
MunichScheduled | 14 – 18 Dec 2026 | €5,400 | €4,860until 23 Nov | |
AmsterdamScheduled | 14 – 18 Dec 2026 | €5,400 | €4,860until 23 Nov | |
IstanbulScheduled | 14 – 18 Dec 2026 | €4,700 | €4,230until 23 Nov | |
BarcelonaScheduled | 21 – 25 Dec 2026 | €5,400 | €4,860until 30 Nov | |
MuscatScheduled | 21 – 25 Dec 2026 | €5,300 | €4,770until 30 Nov | |
ViennaScheduled | 21 – 25 Dec 2026 | €5,700 | €5,130until 30 Nov | |
Kuala LumpurScheduled | 21 – 25 Dec 2026 | €4,400 | €3,960until 30 Nov | |
OnlineScheduled | 27 – 31 Dec 2026 | €1,700 | €1,530until 7 Dec | |
LisbonScheduled | 28 Dec 2026 – 1 Jan 2027 | €5,400 | €4,860until 7 Dec | |
ZurichScheduled | 28 Dec 2026 – 1 Jan 2027 | €5,000 | €4,500until 7 Dec |
Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam
Learn to map insurance customer journeys from sale to claim, measure NPS, CSAT and CES, handle complaints fairly and build a lasting service culture.
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Speak with our advisors about upcoming programmes or a bespoke corporate training plan.