Crew Resource Management (CRM) Training Course

Course Overview

Learning Objectives

• Analyse the fundamental principles and operational importance of Crew Resource Management.
• Assess human factors that influence crew performance and aviation safety.
• Apply structured communication techniques during routine and non-routine operations.
• Strengthen teamwork, coordination, and mutual support within operational crews.
• Improve situational awareness and recognition of developing operational threats.
• Apply effective workload and task management techniques.
• Evaluate the effects of stress, fatigue, distraction, and pressure on performance.
• Apply structured decision-making techniques in normal and abnormal situations.
• Strengthen leadership, followership, and authority-sharing practices.
• Manage disagreements, conflicts, and communication breakdowns constructively.
• Apply CRM principles to threat and error management.
• Develop practical strategies for improving crew performance and operational safety.

Who Should Attend

Learning Outcomes

• Explain the core principles and objectives of Crew Resource Management.
• Identify human and organisational factors that can affect crew performance.
• Apply effective communication techniques in complex operational environments.
• Demonstrate stronger coordination and information-sharing within a crew.
• Maintain situational awareness during changing operational conditions.
• Recognise workload, fatigue, stress, and distraction risks before they affect performance.
• Apply structured methods for prioritising tasks and managing workload.
• Make timely and effective decisions under operational pressure.
• Demonstrate effective leadership and followership behaviours.
• Manage disagreements and resolve communication barriers within the crew.
• Apply threat and error management principles to operational scenarios.
• Develop a personal and team-based CRM improvement action plan.

Course Outline