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Quest Training

Travel Agency & Tour Operations Management Training Course

Equips travel professionals to handle enquiries and bookings, build itineraries, coordinate airlines and hotels, and run tour programmes customers can rely on.

HTM · Hospitality & Tourism ManagementAll Levels#2700ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Tourism, Hospitality & EventsCategories:Hospitality & Tourism Management

Course Overview

The Travel Agency & Tour Operations Management Training Course develops the skills required to manage travel agency activities, organize tour programmes, coordinate travel services, and deliver reliable customer experiences. It covers the operational and commercial aspects of travel management, from customer enquiries and reservations to itinerary planning and tour execution. The course explores booking procedures, airline and accommodation reservations, tour packaging, supplier coordination, pricing, customer service, travel documentation, and complaint handling. It also examines the use of digital booking systems, online travel platforms, and performance monitoring tools to improve operational efficiency and service quality. Through practical exercises and case studies, participants learn to coordinate travel arrangements, manage operational challenges, control costs, and improve the quality and competitiveness of travel agency and tour operator services.

Learning Objectives

  • Explain the main functions and operating models of travel agencies and tour operators.
  • Apply procedures for handling travel enquiries, reservations, and bookings.
  • Develop travel itineraries and organize tour programmes.
  • Coordinate with airlines, hotels, transport providers, and other suppliers.
  • Calculate tour costs, establish selling prices, and manage operational budgets.
  • Apply customer service and complaint resolution techniques.
  • Manage travel documentation and booking records accurately.
  • Use digital tools to improve booking management and operational performance.

Who Should Attend

This course is designed for travel agency managers, travel consultants, reservation officers, tour operators, tour coordinators, itinerary planners, and staff responsible for managing travel arrangements and tour programmes. It is also suitable for tourism professionals, corporate travel coordinators, customer service personnel, destination management staff, and individuals seeking to develop their knowledge of travel agency operations and tour management.

Learning Outcomes

  • Explain travel agency workflows and tour operator responsibilities.
  • Process travel enquiries and reservations systematically.
  • Prepare itineraries based on customer needs, budgets, and travel requirements.
  • Coordinate bookings and services with travel suppliers.
  • Calculate tour costs and assess pricing options.
  • Maintain accurate booking records and travel documentation.
  • Handle booking changes, cancellations, and customer complaints.
  • Apply digital systems to manage reservations and customer information.
  • Monitor service quality, customer satisfaction, and operational costs.
  • Develop an improvement plan for travel agency or tour operations.

Course Outline

Day 1

Travel Agency Operations and Industry Fundamentals

  • Structure of the travel and tourism industry.
  • Roles of travel agencies, tour operators, travel consultants, and suppliers.
  • Types of travel services, packages, and customer segments.
  • Travel enquiry management and customer needs assessment.
  • Reservation workflows and booking confirmation procedures.
  • Practical exercise: Process a customer enquiry from initial contact to booking confirmation.
Day 2

Reservations, Travel Documentation, and Itinerary Planning

  • Airline, hotel, and ground transportation reservations.
  • Developing itineraries for individual travellers and groups.
  • Understanding travel schedules, connections, and service requirements.
  • Passports, visas, insurance, and other relevant travel documentation.
  • Managing booking changes, cancellations, and refunds in accordance with applicable terms.
  • Practical exercise: Prepare a travel itinerary and supporting booking documentation.
Day 3

Tour Packaging, Pricing, and Supplier Coordination

  • Designing tour packages and selecting appropriate travel services.
  • Coordinating with hotels, airlines, transport companies, and local service providers.
  • Calculating package costs, mark-ups, and selling prices.
  • Budget preparation and cost control.
  • Supplier agreements, service expectations, and performance evaluation.
  • Practical exercise: Develop and price a tour package for a defined customer segment.
Day 4

Customer Service and Tour Operations Management

  • Professional communication and managing customer expectations.
  • Handling complaints, service failures, and difficult situations.
  • Coordinating tour schedules, transport, accommodation, and activities.
  • Managing group travel and tour guide coordination.
  • Responding to delays, disruptions, and itinerary changes.
  • Practical exercise: Resolve a tour disruption and prepare a revised operational plan.
Day 5

Digital Tools, Performance Monitoring, and Improvement

  • Digital reservation systems and online travel platforms.
  • Customer records, booking documentation, and information management.
  • Sales performance, booking conversion, and customer satisfaction indicators.
  • Managing operational risks and service quality.
  • Customer retention and continuous service improvement.
  • Final workshop: Develop a travel agency or tour operations improvement plan covering bookings, itinerary management, supplier coordination, pricing, customer service, and performance monitoring.

Upcoming Dates

Selected date

Beirut · 12 – 16 Sept 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
CairoScheduled
2 – 6 Nov 2026€3,300—
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CasablancaScheduled
9 – 13 Nov 2026€4,300—
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DammamScheduled
16 – 20 Nov 2026€4,200—
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AccraScheduled
16 – 20 Nov 2026€5,100—
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DohaScheduled
23 – 27 Nov 2026€4,400—
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DubaiScheduled
29 Nov – 3 Dec 2026€4,400€3,960until 9 Nov
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FrankfurtScheduled
30 Nov – 4 Dec 2026€5,800€5,220until 9 Nov
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GenevaScheduled
7 – 11 Dec 2026€6,300€5,670until 16 Nov
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AmmanScheduled
13 – 17 Dec 2026€3,100€2,790until 23 Nov
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IstanbulScheduled
14 – 18 Dec 2026€4,700€4,230until 23 Nov
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JeddahScheduled
20 – 24 Dec 2026€4,200€3,780until 30 Nov
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Kuala LumpurScheduled
28 Dec 2026 – 1 Jan 2027€4,400€3,960until 7 Dec
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AmsterdamScheduled
28 Dec 2026 – 1 Jan 2027€5,400€4,860until 7 Dec
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LisbonScheduled
4 – 8 Jan 2027€5,400€4,860until 14 Dec
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LondonScheduled
11 – 15 Jan 2027€5,600€5,040until 21 Dec
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MadinahScheduled
11 – 15 Jan 2027€4,200€3,780until 21 Dec
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MadridScheduled
18 – 22 Jan 2027€5,400€4,860until 28 Dec
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MakkahScheduled
25 – 29 Jan 2027€4,200€3,780until 4 Jan
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BakuScheduled
25 – 29 Jan 2027€4,800€4,320until 4 Jan
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ManamaScheduled
1 – 5 Feb 2027€4,700€4,230until 11 Jan
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MarbellaScheduled
8 – 12 Feb 2027€5,400€4,860until 18 Jan
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MilanScheduled
15 – 19 Feb 2027€6,000€5,400until 25 Jan
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BangkokScheduled
15 – 19 Feb 2027€6,100€5,490until 25 Jan
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MunichScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
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MuscatScheduled
1 – 5 Mar 2027€5,300€4,770until 8 Feb
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OnlineScheduled
7 – 11 Mar 2027€1,700€1,530until 15 Feb
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BeirutScheduled
7 – 11 Mar 2027€4,000€3,600until 15 Feb
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ParisScheduled
8 – 12 Mar 2027€5,700€5,130until 15 Feb
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RiyadhScheduled
15 – 19 Mar 2027€4,200€3,780until 22 Feb
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RomeScheduled
22 – 26 Mar 2027€5,800€5,220until 1 Mar
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BeirutScheduled
12 – 16 Sept 2027€4,000€3,600until 23 Aug
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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