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Quest Training

Supply Chain Management Training Course

Explains how materials, services, information and funds flow from suppliers to end users and how to plan and improve these flows for reliable, low-cost service.

SCO · Supply Chain Management & OptimizationAll Levels#2227ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Procurement, Contracts & Supply ChainCategories:Supply Chain Management & Optimization

Course Overview

The Supply Chain Management Training Course equips professionals with an integrated understanding of how materials, products, services, information, and funds flow from suppliers to end users, and how these flows can be planned, managed, and improved to deliver reliable service at the lowest total cost. In government entities, ministries, healthcare systems, banks, manufacturing, retail, and distribution companies, and large corporations, supply chain performance directly affects service continuity, operating costs, working capital, stakeholder satisfaction, and the organization's ability to withstand disruption. Effective supply chain management turns separate functions into a coordinated system that supports organizational strategy. In many organizations, procurement, planning, operations, warehousing, transport, and finance each work to their own priorities and measures. Purchasing may focus on unit price while inventory builds up, planning may rely on inaccurate forecasts, warehouses and transport may operate without visibility of upcoming demand, and suppliers may be managed transactionally rather than as partners. These disconnects create excess inventory alongside shortages, amplified demand swings, higher costs, slower response, and vulnerability to supply disruptions. The result is a supply chain that costs more and delivers less than it should. This course provides a practical, end-to-end view of supply chain management. Participants learn core supply chain concepts, the link between supply chain strategy and organizational strategy, and the use of recognized frameworks such as the SCOR model to describe and improve supply chain processes. The program covers demand planning and sales and operations planning, procurement and strategic sourcing, supplier relationship management, inventory management, operations and service delivery, logistics, warehousing, and distribution, and returns and reverse flows. It also addresses supply chain integration and collaboration, the bullwhip effect, information flows and digital supply chain technologies, supply chain risk and resilience, sustainable and responsible supply chains, supply chain finance and working capital, and supply chain performance measurement and continuous improvement. The course is delivered through an interactive, application-focused approach with supply chain mapping exercises, simulations, case studies, and group problem solving. Participants leave with an end-to-end supply chain map, a supply chain strategy alignment assessment, a sales and operations planning outline, a supplier segmentation matrix, a supply chain risk assessment, a supply chain KPI dashboard design, and an improvement roadmap for their organization.

Learning Objectives

  • Analyze the scope, objectives, and value of integrated supply chain management and its contribution to organizational performance on Day 1.
  • Evaluate the participant's current supply chain and identify disconnects, bottlenecks, and priority improvement areas.
  • Align supply chain strategy with organizational strategy by selecting appropriate lean, agile, or hybrid supply chain approaches.
  • Apply the SCOR model to describe, analyze, and benchmark core supply chain processes.
  • Develop demand planning and sales and operations planning practices that align demand, supply, and financial plans.
  • Apply strategic sourcing and supplier segmentation to manage suppliers according to their importance and risk.
  • Assess inventory policies across the supply chain and their impact on service levels and working capital.
  • Evaluate logistics, warehousing, distribution, and reverse logistics options to improve service and reduce total cost.
  • Analyze the causes of the bullwhip effect and apply collaboration and information-sharing practices to reduce it.
  • Assess digital supply chain technologies, including ERP systems, planning tools, visibility platforms, and analytics, and their role in integration.
  • Develop supply chain risk and resilience measures and incorporate sustainability and responsible sourcing considerations.
  • Design a supply chain KPI dashboard and improvement roadmap for the participant's organization by the end of Day 5.

Who Should Attend

This course is designed for supply chain managers, procurement and purchasing managers, logistics and distribution managers, planning managers, inventory and warehouse managers, and operations managers who contribute to or oversee parts of the supply chain. It is also highly relevant for professionals moving into supply chain roles who need a comprehensive foundation, and for specialists in individual functions who want to understand how their work affects the end-to-end supply chain. It is particularly valuable for professionals in ministries and government entities managing public procurement, central supply, and distribution to service points; in healthcare systems managing the supply of medicines, consumables, and equipment; in banks and financial institutions managing procurement, outsourcing, and supply of operational materials; and in manufacturing, retail, consumer goods, utilities, construction, and service organizations managing complex supplier and distribution networks. Finance professionals interested in working capital and supply chain costs, project managers, and senior leaders responsible for operational strategy and supply continuity will also benefit from the course.

Learning Outcomes

  • By the end of the course, participants will be able to:
  • Explain how the end-to-end supply chain works and how each function affects overall performance.
  • Map their organization's supply chain and identify key flows, handovers, and pain points.
  • Assess whether their supply chain strategy fits their service requirements and demand characteristics.
  • Use the SCOR model to structure process analysis and improvement discussions.
  • Contribute to demand planning and sales and operations planning processes with a clear understanding of their purpose and steps.
  • Segment suppliers and select appropriate sourcing and relationship strategies.
  • Evaluate the effect of inventory decisions on service, cost, and cash flow.
  • Recommend improvements in logistics, warehousing, and distribution based on total cost and service.
  • Identify the causes of demand amplification and propose collaboration measures to reduce it.
  • Evaluate how digital tools and data can improve supply chain visibility and decision making.
  • Identify supply chain risks and propose practical resilience and sustainability actions.
  • Monitor supply chain performance using indicators such as on-time in-full delivery, forecast accuracy, inventory turnover, supply chain cost, and cash-to-cash cycle time.

Course Outline

Course Outline:

Day 1

Foundations of Supply Chain Management

  • Supply chain concepts, scope, and flows of materials, information, and funds
  • The value of integrated supply chain management
  • Supply chain strategy: lean, agile, and hybrid approaches
  • The SCOR model and supply chain process thinking
  • Practical application: participants map their organization's end-to-end supply chain and identify key pain points
Day 2

Planning and Demand Management

  • Demand planning and forecasting fundamentals
  • Sales and operations planning: purpose, process, and participants
  • Inventory policies across the supply chain
  • The bullwhip effect and collaborative planning
  • Practical application: participants take part in a supply chain simulation and develop a sales and operations planning outline
Day 3

Procurement and Supplier Management

  • The role of procurement in the supply chain
  • Strategic sourcing and category management
  • Supplier segmentation and supplier relationship management
  • Total cost of ownership and value for money
  • Practical application: participants build a supplier segmentation matrix and propose sourcing strategies for key categories
Day 4

Operations, Logistics, and Distribution

  • Operations and service delivery in the supply chain
  • Warehousing, transportation, and distribution
  • Reverse logistics and returns management
  • Digital supply chain technologies, visibility, and analytics
  • Practical application: participants analyze a logistics and distribution case and recommend improvements based on total cost and service
Day 5

Risk, Sustainability, Performance, and Improvement

  • Supply chain risk management and resilience
  • Sustainable and responsible supply chains
  • Supply chain finance, working capital, and cash-to-cash cycle
  • Supply chain KPIs, performance management, and continuous improvement
  • Final workshop: participants develop a supply chain KPI dashboard and an improvement roadmap for their organization

Upcoming Dates

Selected date

Kuala Lumpur · 2 – 6 Nov 2026 · Classroom

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CityDatesPrice per ParticipantEarly Bird
Kuala LumpurScheduled
2 – 6 Nov 2026€4,400—
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LisbonScheduled
9 – 13 Nov 2026€5,400—
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LondonScheduled
16 – 20 Nov 2026€5,600—
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MadinahScheduled
23 – 27 Nov 2026€4,200€3,780until 2 Nov
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MadridScheduled
30 Nov – 4 Dec 2026€5,400€4,860until 9 Nov
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ManamaScheduled
7 – 11 Dec 2026€4,700€4,230until 16 Nov
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MakkahScheduled
7 – 11 Dec 2026€4,200€3,780until 16 Nov
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MarrakeshScheduled
14 – 18 Dec 2026€4,300€3,870until 23 Nov
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MilanScheduled
21 – 25 Dec 2026€6,000€5,400until 30 Nov
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MunichScheduled
28 Dec 2026 – 1 Jan 2027€5,400€4,860until 7 Dec
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OnlineScheduled
3 – 7 Jan 2027€1,700€1,530until 14 Dec
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ParisScheduled
11 – 15 Jan 2027€5,700€5,130until 21 Dec
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RiyadhScheduled
18 – 22 Jan 2027€4,200€3,780until 28 Dec
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SalalahScheduled
25 – 29 Jan 2027€5,300€4,770until 4 Jan
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RomeScheduled
25 – 29 Jan 2027€5,800€5,220until 4 Jan
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TunisiaScheduled
1 – 5 Feb 2027€3,800€3,420until 11 Jan
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ViennaScheduled
8 – 12 Feb 2027€5,700€5,130until 18 Jan
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AmmanScheduled
14 – 18 Feb 2027€3,100€2,790until 25 Jan
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AmsterdamScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
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BangkokScheduled
1 – 5 Mar 2027€6,100€5,490until 8 Feb
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BerlinScheduled
8 – 12 Mar 2027€5,800€5,220until 15 Feb
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BarcelonaScheduled
8 – 12 Mar 2027€5,400€4,860until 15 Feb
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CairoScheduled
15 – 19 Mar 2027€3,300€2,970until 22 Feb
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CasablancaScheduled
22 – 26 Mar 2027€4,300€3,870until 1 Mar
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DammamScheduled
29 Mar – 2 Apr 2027€4,200€3,780until 8 Mar
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DohaScheduled
5 – 9 Apr 2027€4,400€3,960until 15 Mar
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DubaiScheduled
11 – 15 Apr 2027€4,400€3,960until 22 Mar
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FrankfurtScheduled
19 – 23 Apr 2027€5,800€5,220until 29 Mar
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GenevaScheduled
26 – 30 Apr 2027€6,300€5,670until 5 Apr
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IstanbulScheduled
26 – 30 Apr 2027€4,700€4,230until 5 Apr
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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