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Quest Training

Quality Manager Professional Development Training Course

Develops quality managers into leaders who align quality with business goals, use performance indicators and apply risk-based thinking to drive improvement.

QMC · Quality Management & Continuous ImprovementAll Levels#2541ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Quality Management & Continuous Improvement

Course Overview

This advanced practical course is designed to strengthen the strategic, managerial, and technical capabilities required for effective quality management leadership. It focuses on enabling Quality Managers to move beyond compliance and inspection toward measurable business performance, operational excellence, risk-based decision-making, and continuous improvement. The programme integrates quality strategy, performance management, process improvement, risk management, auditing, problem solving, quality culture, digitalization, and leadership. Emphasis is placed on translating quality objectives into operational priorities and measurable organizational results. Participants will work with practical management scenarios, performance indicators, quality risks, improvement initiatives, and decision-making exercises to strengthen their ability to lead quality functions, influence stakeholders, manage resources, and drive sustainable improvement.

Learning Objectives

  • Strengthen strategic approaches to managing modern quality functions.
  • Align quality strategies and objectives with organizational priorities and performance requirements.
  • Evaluate quality performance using meaningful operational and management indicators.
  • Apply risk-based approaches to quality planning, decision-making, and resource allocation.
  • Strengthen quality assurance, quality control, and process governance practices.
  • Apply structured problem-solving and root cause analysis to complex quality issues.
  • Lead corrective and preventive improvement initiatives effectively.
  • Improve the effectiveness of internal audits, compliance reviews, and management reporting.
  • Develop approaches for managing quality teams, capabilities, accountability, and performance.
  • Integrate quality management with operational excellence and continuous improvement.
  • Evaluate opportunities to use digital technologies and data analytics to improve quality performance.
  • Develop an actionable professional and organizational development plan for the Quality Manager role.

Who Should Attend

Quality Managers, Senior Quality Managers, Quality Assurance Managers, Quality Control Managers, Quality Engineers, Quality Systems Managers, and professionals responsible for organizational quality performance. The course is also suitable for Operations Managers, Process Improvement Managers, Operational Excellence professionals, Internal Auditors, Compliance Managers, Risk professionals, and department heads who work closely with quality functions. It is particularly relevant to experienced quality professionals preparing for broader management responsibilities or seeking to strengthen their strategic leadership, performance management, and improvement capabilities.

Learning Outcomes

  • Assess the maturity and effectiveness of a quality management function.
  • Translate organizational strategy into practical quality objectives and priorities.
  • Develop quality performance indicators that support management decisions.
  • Analyse quality risks and prioritize actions according to business impact.
  • Lead structured investigations into recurring and complex quality problems.
  • Evaluate the effectiveness of corrective and preventive actions.
  • Improve audit planning, execution, reporting, and follow-up.
  • Build stronger quality governance and accountability across operational functions.
  • Lead quality teams through performance management, coaching, and capability development.
  • Integrate quality improvement with operational excellence initiatives.
  • Identify practical applications of digital tools, analytics, and automation in quality management.
  • Develop a professional development and quality function improvement roadmap.

Course Outline

Day 1

Strategic Quality Management & Leadership

  • The evolving role of the Quality Manager
  • Quality management as a strategic business function
  • Linking quality strategy with organizational objectives
  • Quality governance, accountability, and decision rights
  • Quality policies, objectives, and performance priorities
  • Building a quality culture across functions
  • Stakeholder management and cross-functional influence
  • Quality leadership styles and decision-making
  • Managing competing quality, cost, delivery, and operational priorities
  • Practical Application: Developing a strategic quality management framework for an organization
Day 2

Quality Performance, Risk & Process Excellence

  • Quality performance management frameworks
  • Designing meaningful quality KPIs and management indicators
  • Quality dashboards and management reporting
  • Process performance and variation analysis
  • Risk-based quality planning
  • Quality risk identification and prioritization
  • Failure analysis and prevention approaches
  • Integrating quality with operational excellence
  • Identifying process improvement opportunities
  • Resource prioritization based on quality and business impact
  • Practical Application: Building a quality performance and risk-prioritization model
Day 3

Problem Solving, CAPA & Continuous Improvement

  • Structured approaches to quality problem solving
  • Root cause analysis for complex and recurring issues
  • Corrective and preventive action management
  • Nonconformity and deviation analysis
  • Effectiveness verification of improvement actions
  • Data-driven decision-making for quality problems
  • Continuous improvement methodologies
  • Reducing defects, waste, rework, and process variation
  • Managing cross-functional improvement projects
  • Sustaining improvements and preventing recurrence
  • Practical Application: Leading a complete quality improvement investigation from problem identification to effectiveness review
Day 4

Auditing, Compliance & Quality Team Management

  • Strategic planning of internal quality audits
  • Risk-based audit planning and execution
  • Audit findings, evidence, and reporting
  • Corrective action follow-up and closure
  • Preparing for external audits and regulatory assessments
  • Quality documentation and governance
  • Managing quality team performance
  • Competency assessment and capability development
  • Coaching, delegation, and accountability
  • Managing resistance and strengthening quality ownership across departments
  • Practical Application: Conducting a management-level audit review and developing a team capability improvement plan
Day 5

Digital Quality, Innovation & Professional Development

  • Digital transformation of quality management
  • Data analytics and intelligent quality monitoring
  • Automation opportunities within quality processes
  • Predictive quality and early-warning indicators
  • Digital quality management systems and integrated workflows
  • Measuring the value and impact of quality initiatives
  • Building the business case for quality improvement investments
  • Strategic communication of quality performance to senior management
  • Personal effectiveness and professional growth for Quality Managers
  • Developing future-ready quality leadership capabilities
  • Final Workshop: Developing an integrated Quality Manager professional development and quality function improvement roadmap

Upcoming Dates

Selected date

Doha · 11 – 15 Jan 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
ParisScheduled
2 – 6 Nov 2026€5,700—
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RiyadhScheduled
9 – 13 Nov 2026€4,200—
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SingaporeScheduled
16 – 20 Nov 2026€6,700—
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RomeScheduled
16 – 20 Nov 2026€5,800—
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SalalahScheduled
23 – 27 Nov 2026€5,300€4,770until 2 Nov
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ViennaScheduled
30 Nov – 4 Dec 2026€5,700€5,130until 9 Nov
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AmmanScheduled
6 – 10 Dec 2026€3,100€2,790until 16 Nov
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AbujaScheduled
7 – 11 Dec 2026€5,100€4,590until 16 Nov
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AmsterdamScheduled
7 – 11 Dec 2026€5,400€4,860until 16 Nov
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BarcelonaScheduled
14 – 18 Dec 2026€5,400€4,860until 23 Nov
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BerlinScheduled
21 – 25 Dec 2026€5,800€5,220until 30 Nov
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AccraScheduled
28 Dec 2026 – 1 Jan 2027€5,100€4,590until 7 Dec
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CairoScheduled
28 Dec 2026 – 1 Jan 2027€3,300€2,970until 7 Dec
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CasablancaScheduled
4 – 8 Jan 2027€4,300€3,870until 14 Dec
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DohaScheduled
11 – 15 Jan 2027€4,400€3,960until 21 Dec
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DammamScheduled
11 – 15 Jan 2027€4,200€3,780until 21 Dec
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DubaiScheduled
17 – 21 Jan 2027€4,400€3,960until 28 Dec
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BakuScheduled
18 – 22 Jan 2027€4,800€4,320until 28 Dec
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FrankfurtScheduled
25 – 29 Jan 2027€5,800€5,220until 4 Jan
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GenevaScheduled
1 – 5 Feb 2027€6,300€5,670until 11 Jan
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BeirutScheduled
7 – 11 Feb 2027€4,000€3,600until 18 Jan
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IstanbulScheduled
8 – 12 Feb 2027€4,700€4,230until 18 Jan
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Kuala LumpurScheduled
15 – 19 Feb 2027€4,400€3,960until 25 Jan
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LisbonScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
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Cape TownScheduled
1 – 5 Mar 2027€5,100€4,590until 8 Feb
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LondonScheduled
1 – 5 Mar 2027€5,600€5,040until 8 Feb
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MadinahScheduled
1 – 5 Mar 2027€4,200€3,780until 8 Feb
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MadridScheduled
8 – 12 Mar 2027€5,400€4,860until 15 Feb
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MakkahScheduled
15 – 19 Mar 2027€4,200€3,780until 22 Feb
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ErbilScheduled
21 – 25 Mar 2027€3,100€2,790until 1 Mar
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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