Skip to content
Quest Training

Quality Manager Professional Development Training Course

Develops quality managers into leaders who align quality with business goals, use performance indicators and apply risk-based thinking to drive improvement.

QMC · Quality Management & Continuous ImprovementAll Levels#2541ClassroomEnglish , Arabic
Duration
5 Days
Download BrochureView Upcoming Dates

Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Quality Management & Continuous Improvement

Course Overview

This advanced practical course is designed to strengthen the strategic, managerial, and technical capabilities required for effective quality management leadership. It focuses on enabling Quality Managers to move beyond compliance and inspection toward measurable business performance, operational excellence, risk-based decision-making, and continuous improvement. The programme integrates quality strategy, performance management, process improvement, risk management, auditing, problem solving, quality culture, digitalization, and leadership. Emphasis is placed on translating quality objectives into operational priorities and measurable organizational results. Participants will work with practical management scenarios, performance indicators, quality risks, improvement initiatives, and decision-making exercises to strengthen their ability to lead quality functions, influence stakeholders, manage resources, and drive sustainable improvement.

Learning Objectives

  • Strengthen strategic approaches to managing modern quality functions.
  • Align quality strategies and objectives with organizational priorities and performance requirements.
  • Evaluate quality performance using meaningful operational and management indicators.
  • Apply risk-based approaches to quality planning, decision-making, and resource allocation.
  • Strengthen quality assurance, quality control, and process governance practices.
  • Apply structured problem-solving and root cause analysis to complex quality issues.
  • Lead corrective and preventive improvement initiatives effectively.
  • Improve the effectiveness of internal audits, compliance reviews, and management reporting.
  • Develop approaches for managing quality teams, capabilities, accountability, and performance.
  • Integrate quality management with operational excellence and continuous improvement.
  • Evaluate opportunities to use digital technologies and data analytics to improve quality performance.
  • Develop an actionable professional and organizational development plan for the Quality Manager role.

Who Should Attend

Quality Managers, Senior Quality Managers, Quality Assurance Managers, Quality Control Managers, Quality Engineers, Quality Systems Managers, and professionals responsible for organizational quality performance. The course is also suitable for Operations Managers, Process Improvement Managers, Operational Excellence professionals, Internal Auditors, Compliance Managers, Risk professionals, and department heads who work closely with quality functions. It is particularly relevant to experienced quality professionals preparing for broader management responsibilities or seeking to strengthen their strategic leadership, performance management, and improvement capabilities.

Learning Outcomes

  • Assess the maturity and effectiveness of a quality management function.
  • Translate organizational strategy into practical quality objectives and priorities.
  • Develop quality performance indicators that support management decisions.
  • Analyse quality risks and prioritize actions according to business impact.
  • Lead structured investigations into recurring and complex quality problems.
  • Evaluate the effectiveness of corrective and preventive actions.
  • Improve audit planning, execution, reporting, and follow-up.
  • Build stronger quality governance and accountability across operational functions.
  • Lead quality teams through performance management, coaching, and capability development.
  • Integrate quality improvement with operational excellence initiatives.
  • Identify practical applications of digital tools, analytics, and automation in quality management.
  • Develop a professional development and quality function improvement roadmap.

Course Outline

Day 1

Strategic Quality Management & Leadership

  • The evolving role of the Quality Manager
  • Quality management as a strategic business function
  • Linking quality strategy with organizational objectives
  • Quality governance, accountability, and decision rights
  • Quality policies, objectives, and performance priorities
  • Building a quality culture across functions
  • Stakeholder management and cross-functional influence
  • Quality leadership styles and decision-making
  • Managing competing quality, cost, delivery, and operational priorities
  • Practical Application: Developing a strategic quality management framework for an organization
Day 2

Quality Performance, Risk & Process Excellence

  • Quality performance management frameworks
  • Designing meaningful quality KPIs and management indicators
  • Quality dashboards and management reporting
  • Process performance and variation analysis
  • Risk-based quality planning
  • Quality risk identification and prioritization
  • Failure analysis and prevention approaches
  • Integrating quality with operational excellence
  • Identifying process improvement opportunities
  • Resource prioritization based on quality and business impact
  • Practical Application: Building a quality performance and risk-prioritization model
Day 3

Problem Solving, CAPA & Continuous Improvement

  • Structured approaches to quality problem solving
  • Root cause analysis for complex and recurring issues
  • Corrective and preventive action management
  • Nonconformity and deviation analysis
  • Effectiveness verification of improvement actions
  • Data-driven decision-making for quality problems
  • Continuous improvement methodologies
  • Reducing defects, waste, rework, and process variation
  • Managing cross-functional improvement projects
  • Sustaining improvements and preventing recurrence
  • Practical Application: Leading a complete quality improvement investigation from problem identification to effectiveness review
Day 4

Auditing, Compliance & Quality Team Management

  • Strategic planning of internal quality audits
  • Risk-based audit planning and execution
  • Audit findings, evidence, and reporting
  • Corrective action follow-up and closure
  • Preparing for external audits and regulatory assessments
  • Quality documentation and governance
  • Managing quality team performance
  • Competency assessment and capability development
  • Coaching, delegation, and accountability
  • Managing resistance and strengthening quality ownership across departments
  • Practical Application: Conducting a management-level audit review and developing a team capability improvement plan
Day 5

Digital Quality, Innovation & Professional Development

  • Digital transformation of quality management
  • Data analytics and intelligent quality monitoring
  • Automation opportunities within quality processes
  • Predictive quality and early-warning indicators
  • Digital quality management systems and integrated workflows
  • Measuring the value and impact of quality initiatives
  • Building the business case for quality improvement investments
  • Strategic communication of quality performance to senior management
  • Personal effectiveness and professional growth for Quality Managers
  • Developing future-ready quality leadership capabilities
  • Final Workshop: Developing an integrated Quality Manager professional development and quality function improvement roadmap

Upcoming Dates

Selected date

Dammam · 11 – 15 Jan 2027 · Classroom

Need more details?Chat with us on WhatsApp

CityDatesPrice per ParticipantEarly Bird
ParisScheduled
2 – 6 Nov 2026€5,700—
SelectDownload Brochure
RiyadhScheduled
9 – 13 Nov 2026€4,200—
SelectDownload Brochure
SingaporeScheduled
16 – 20 Nov 2026€6,700—
SelectDownload Brochure
RomeScheduled
16 – 20 Nov 2026€5,800—
SelectDownload Brochure
SalalahScheduled
23 – 27 Nov 2026€5,300€4,770until 2 Nov
SelectDownload Brochure
ViennaScheduled
30 Nov – 4 Dec 2026€5,700€5,130until 9 Nov
SelectDownload Brochure
AmmanScheduled
6 – 10 Dec 2026€3,100€2,790until 16 Nov
SelectDownload Brochure
AbujaScheduled
7 – 11 Dec 2026€5,100€4,590until 16 Nov
SelectDownload Brochure
AmsterdamScheduled
7 – 11 Dec 2026€5,400€4,860until 16 Nov
SelectDownload Brochure
BarcelonaScheduled
14 – 18 Dec 2026€5,400€4,860until 23 Nov
SelectDownload Brochure
BerlinScheduled
21 – 25 Dec 2026€5,800€5,220until 30 Nov
SelectDownload Brochure
AccraScheduled
28 Dec 2026 – 1 Jan 2027€5,100€4,590until 7 Dec
SelectDownload Brochure
CairoScheduled
28 Dec 2026 – 1 Jan 2027€3,300€2,970until 7 Dec
SelectDownload Brochure
CasablancaScheduled
4 – 8 Jan 2027€4,300€3,870until 14 Dec
SelectDownload Brochure
DohaScheduled
11 – 15 Jan 2027€4,400€3,960until 21 Dec
SelectDownload Brochure
DammamScheduled
11 – 15 Jan 2027€4,200€3,780until 21 Dec
✓ SelectedDownload Brochure
DubaiScheduled
17 – 21 Jan 2027€4,400€3,960until 28 Dec
SelectDownload Brochure
BakuScheduled
18 – 22 Jan 2027€4,800€4,320until 28 Dec
SelectDownload Brochure
FrankfurtScheduled
25 – 29 Jan 2027€5,800€5,220until 4 Jan
SelectDownload Brochure
GenevaScheduled
1 – 5 Feb 2027€6,300€5,670until 11 Jan
SelectDownload Brochure
BeirutScheduled
7 – 11 Feb 2027€4,000€3,600until 18 Jan
SelectDownload Brochure
IstanbulScheduled
8 – 12 Feb 2027€4,700€4,230until 18 Jan
SelectDownload Brochure
Kuala LumpurScheduled
15 – 19 Feb 2027€4,400€3,960until 25 Jan
SelectDownload Brochure
LisbonScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
SelectDownload Brochure
Cape TownScheduled
1 – 5 Mar 2027€5,100€4,590until 8 Feb
SelectDownload Brochure
LondonScheduled
1 – 5 Mar 2027€5,600€5,040until 8 Feb
SelectDownload Brochure
MadinahScheduled
1 – 5 Mar 2027€4,200€3,780until 8 Feb
SelectDownload Brochure
MadridScheduled
8 – 12 Mar 2027€5,400€4,860until 15 Feb
SelectDownload Brochure
MakkahScheduled
15 – 19 Mar 2027€4,200€3,780until 22 Feb
SelectDownload Brochure
ErbilScheduled
21 – 25 Mar 2027€3,100€2,790until 1 Mar
SelectDownload Brochure

Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

Related Courses

Ready to Elevate Your Team's Capabilities?

Speak with our advisors about upcoming programmes or a bespoke corporate training plan.

Download BrochureContact Our Team