Property Management & Leasing Operations Training Course

Course Overview

Learning Objectives

• Define the property manager's duties to owners, tenants, and service providers.
• Review management agreements, authority limits, and fee structures.
• Develop a leasing strategy with target tenants, rent levels, and tenant mix.
• Manage the leasing process from enquiry to lease signing and move-in.
• Negotiate key commercial lease terms with residential and commercial tenants.
• Maintain accurate lease abstracts, rent rolls, and critical date records.
• Operate a fair rent collection and arrears procedure that keeps tenants informed and protects the owner's income.
• Prepare and reconcile service charge budgets for shared areas.
• Plan preventive and reactive maintenance and control vendors through clear service level agreements.
• Handle tenant communication, complaints, renewals, and move-outs.
• Report occupancy, collections, and net operating income to owners.
• Apply tenancy records and registration requirements as an internal control routine for the whole portfolio.
• Review portfolio performance and recommend practical actions that raise income and reduce operating costs.

Who Should Attend

Learning Outcomes

• By the end of this course, participants will be able to:
• Explain the duties of a property manager to owners, tenants, and vendors and manage conflicts of interest.
• Review a management agreement and identify its authority limits and the owner's approvals.
• Prepare a leasing plan with target tenants, rents, and tenant mix for a mixed portfolio.
• Negotiate the main commercial terms of a lease and a renewal while protecting net effective rent.
• Prepare a lease abstract and maintain an accurate rent roll.
• Apply a clear and fair rent collection and arrears procedure.
• Prepare, apportion, and reconcile a service charge budget with transparency for tenants.
• Plan maintenance and manage vendors through service level agreements.
• Resolve tenant complaints and improve tenant retention through consistent communication.
• Produce a monthly owner report on occupancy, collections, and income.
• Identify operating controls that reduce error and fraud.
• Review portfolio performance and recommend actions that raise income and reduce cost.

Course Outline