Property & Casualty Claims Management Training Course

Course Overview

Learning Objectives

• By the end of the course, participants will be able to:
• Analyze the principles and structure of Property & Casualty claims management.
• Apply a structured approach to the complete claims management lifecycle.
• Assess policy coverage, conditions, exclusions, limits, and deductibles.
• Evaluate the validity and potential value of Property & Casualty claims.
• Apply effective techniques for claims investigation and loss assessment.
• Analyze liability and causation in relevant casualty claims.
• Develop appropriate claims reserves based on available evidence.
• Evaluate settlement options and claims negotiation strategies.
• Identify claims leakage, inconsistencies, and potential fraudulent activity.
• Improve claims documentation, controls, and regulatory compliance.
• Apply performance indicators to monitor claims quality, cost, and efficiency.
• Develop strategies for continuous improvement of Property & Casualty claims operations.

Who Should Attend

Learning Outcomes

• Upon completion of the course, participants will be able to:
• Explain the complete Property & Casualty claims lifecycle.
• Review claims notifications and determine the appropriate initial response.
• Verify policy coverage and identify relevant terms and conditions.
• Assess the validity, severity, and potential financial impact of claims.
• Conduct structured investigations of property and casualty losses.
• Evaluate liability, causation, and supporting evidence.
• Establish and review appropriate claims reserves.
• Assess repair costs, replacement values, and other financial loss components.
• Apply effective negotiation and settlement techniques.
• Identify potential fraud and suspicious claims indicators.
• Monitor claims performance using relevant operational and financial metrics.
• Develop practical improvements to claims processes, controls, and service quality.

Course Outline