Project Performance Management & KPIs Training Course

The Project Performance Management & KPIs Training Course equips project managers, PMO professionals, portfolio managers, and project sponsors with a structured approach to defining, measuring, reviewing, and improving project performance using balanced and meaningful key performance indicators. In government entities, ministries, public authorities, banks, healthcare systems, energy and utility companies, construction, engineering, and technology organizations, and large corporations, projects are expected to deliver not only on time and within budget, but also with the required quality, safety, stakeholder satisfaction, and business benefits. Measuring the right things, in the right way, is essential to achieving these outcomes. Many organizations measure project performance narrowly, focusing mainly on schedule and budget while overlooking quality, risk, safety, stakeholder satisfaction, team health, and benefits realization. KPIs may be defined differently from project to project, targets may be set without baselines, and data may be collected manually and inconsistently. Status ratings may be subjective, performance reviews may focus on explaining past results rather than deciding on corrective actions, and portfolio leaders may lack comparable information to identify troubled projects early. As a result, organizations struggle to learn systematically and to improve delivery across their project portfolios. This course provides a practical framework for project performance management. Participants learn the difference between project management success and project success, how to define success criteria and link them to organizational objectives and benefits, and how to design a balanced project performance scorecard. The program covers the design of project KPIs, including leading and lagging indicators, definitions, formulas, data sources, baselines, targets, and thresholds, and KPIs for time, cost, scope and change, quality, health, safety, and environment, risk, stakeholder satisfaction, team performance, and benefits realization. Participants also learn performance metrics for agile and hybrid projects, portfolio-level KPIs, objective status and health criteria, data collection and reporting practices, dashboard design, structured performance reviews, stage gates and project health checks, corrective action and recovery planning, the role of the PMO in performance management, benchmarking, lessons learned, and project management maturity improvement. The course is delivered through an interactive, application-focused approach with KPI design exercises, scorecard and dashboard workshops, project health assessment simulations, and case studies. Participants leave with a project success criteria template, a balanced project scorecard, KPI definition sheets, objective status and health criteria, a project and portfolio dashboard design, a project health check tool, and a performance management improvement plan for their organization.