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Quest Training

Process Improvement Fundamentals Training Course

Provides a practical grounding in analyzing business processes, finding inefficiencies and removing unnecessary steps so workflows run more consistently.

BPI · Business Process Improvement & ReengineeringAll Levels#2868ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Business Process Improvement & Reengineering

Course Overview

The Process Improvement Fundamentals Training Course provides a practical foundation for understanding, analyzing, and improving business and operational processes. It focuses on identifying inefficiencies, reducing unnecessary activities, improving workflow consistency, and aligning process performance with organizational objectives. Participants explore established process improvement methods, including process mapping, root cause analysis, waste identification, performance measurement, and the Plan-Do-Check-Act (PDCA) cycle. The course introduces practical tools for assessing current processes, identifying improvement opportunities, and developing structured solutions based on operational evidence and measurable performance gaps. Through applied exercises and real-world business scenarios, participants develop the skills to document workflows, analyze process problems, recommend improvements, and monitor results. The course supports organizations in improving productivity, service quality, resource utilization, and operational consistency while establishing a foundation for continuous improvement.

Learning Objectives

  • Explain the principles and value of systematic process improvement.
  • Identify process inefficiencies, bottlenecks, duplication, and non-value-added activities.
  • Map existing workflows using appropriate process documentation techniques.
  • Analyze process performance using operational data and measurable indicators.
  • Apply root cause analysis tools to investigate recurring problems.
  • Identify waste and improvement opportunities across business operations.
  • Develop practical improvement proposals aligned with organizational objectives.
  • Apply the PDCA cycle to structure and evaluate improvement initiatives.
  • Establish process performance measures to assess improvement results.
  • Support continuous improvement through standardization and ongoing monitoring.

Who Should Attend

Process improvement and operational excellence professionals. Operations managers, department heads, and team leaders. Quality management and continuous improvement specialists. Business analysts and process analysts. Project coordinators and project management professionals. Administrative and support function personnel seeking to improve workflows. Customer service and service delivery managers. Professionals involved in operational performance, productivity, and service quality initiatives.

Learning Outcomes

  • Describe the main concepts and stages of process improvement.
  • Document current-state processes using process maps and workflow diagrams.
  • Recognize bottlenecks, delays, rework, duplication, and unnecessary activities.
  • Assess process performance using relevant data and indicators.
  • Apply basic root cause analysis techniques to operational problems.
  • Distinguish value-added activities from non-value-added activities.
  • Develop prioritized improvement recommendations based on evidence.
  • Structure improvement actions using the PDCA methodology.
  • Define performance measures for tracking process effectiveness.
  • Support improved process consistency through standardization and monitoring.

Course Outline

Day 1

Process Improvement Principles and Fundamentals

  • The purpose and business value of process improvement.
  • Understanding processes, inputs, activities, outputs, and customers.
  • The relationship between process efficiency, quality, cost, and service delivery.
  • Common sources of process inefficiency and operational underperformance.
  • Introduction to continuous improvement and the PDCA cycle.
  • Process ownership, accountability, and stakeholder involvement.
  • Establishing improvement priorities based on organizational objectives.
  • Practical Exercise: Identify a process within a business or operational function and assess its main performance challenges and improvement opportunities.
Day 2

Process Mapping and Workflow Analysis

  • Identifying process boundaries, objectives, inputs, and outputs.
  • Documenting current-state processes and workflow sequences.
  • Developing flowcharts and basic process maps.
  • Identifying handoffs, decision points, delays, and duplication.
  • Analyzing process responsibilities and communication gaps.
  • Distinguishing value-added, necessary non-value-added, and unnecessary activities.
  • Assessing process complexity and opportunities for simplification.
  • Practical Exercise: Create a current-state process map and identify bottlenecks, unnecessary steps, and opportunities to streamline the workflow.
Day 3

Root Cause Analysis and Waste Identification

  • Defining process problems and establishing clear problem statements.
  • Collecting relevant information to understand process performance.
  • Applying the Five Whys technique to investigate underlying causes.
  • Using fishbone diagrams to categorize potential causes.
  • Introduction to Pareto analysis and prioritization of recurring problems.
  • Recognizing common forms of operational waste, including waiting, rework, overprocessing, and unnecessary movement.
  • Distinguishing root causes from symptoms and temporary solutions.
  • Practical Exercise: Analyze a recurring operational problem using the Five Whys and a fishbone diagram, then prioritize the most significant causes.
Day 4

Developing and Implementing Process Improvements

  • Generating improvement options based on identified process gaps.
  • Simplifying workflows and eliminating unnecessary activities.
  • Prioritizing improvement initiatives according to impact, effort, cost, and feasibility.
  • Developing action plans with responsibilities and implementation milestones.
  • Assessing operational risks and potential unintended consequences.
  • Engaging stakeholders and managing resistance to process changes.
  • Applying the PDCA cycle to test and implement improvements.
  • Practical Exercise: Develop a process improvement action plan that addresses identified root causes and defines responsibilities, milestones, and expected benefits.
Day 5

Measuring Results and Sustaining Improvements

  • Establishing baseline performance before implementing changes.
  • Selecting process indicators, including cycle time, error rates, productivity, and rework.
  • Comparing actual results against improvement targets.
  • Monitoring process stability and identifying emerging performance gaps.
  • Standardizing improved workflows and documenting revised procedures.
  • Assigning process ownership and defining monitoring responsibilities.
  • Reviewing improvement outcomes and identifying further opportunities.
  • Practical Exercise: Develop a process improvement measurement plan with baseline data, target indicators, review frequency, and actions to sustain the expected results.

Upcoming Dates

Selected date

Doha · 21 – 25 Mar 2027 · Classroom

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LondonScheduled
2 – 6 Nov 2026€5,600—
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ManamaScheduled
9 – 13 Nov 2026€4,700—
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MarrakeshScheduled
16 – 20 Nov 2026€4,300—
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MuscatScheduled
23 – 27 Nov 2026€5,300€4,770until 2 Nov
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OnlineScheduled
29 Nov – 3 Dec 2026€1,700€1,530until 9 Nov
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RiyadhScheduled
7 – 11 Dec 2026€4,200€3,780until 16 Nov
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SalalahScheduled
14 – 18 Dec 2026€5,300€4,770until 23 Nov
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Sharm El-SheikhScheduled
14 – 18 Dec 2026€4,300€3,870until 23 Nov
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SingaporeScheduled
21 – 25 Dec 2026€6,700€6,030until 30 Nov
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TrabzonScheduled
28 Dec 2026 – 1 Jan 2027€4,700€4,230until 7 Dec
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AbujaScheduled
4 – 8 Jan 2027€5,100€4,590until 14 Dec
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AccraScheduled
11 – 15 Jan 2027€5,100€4,590until 21 Dec
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AmsterdamScheduled
18 – 22 Jan 2027€5,400€4,860until 28 Dec
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BangkokScheduled
25 – 29 Jan 2027€6,100€5,490until 4 Jan
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BakuScheduled
25 – 29 Jan 2027€4,800€4,320until 4 Jan
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BarcelonaScheduled
1 – 5 Feb 2027€5,400€4,860until 11 Jan
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BeirutScheduled
7 – 11 Feb 2027€4,000€3,600until 18 Jan
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BerlinScheduled
15 – 19 Feb 2027€5,800€5,220until 25 Jan
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CairoScheduled
21 – 25 Feb 2027€3,300€2,970until 1 Feb
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Cape TownScheduled
1 – 5 Mar 2027€5,100€4,590until 8 Feb
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CasablancaScheduled
8 – 12 Mar 2027€4,300€3,870until 15 Feb
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DammamScheduled
14 – 18 Mar 2027€4,200€3,780until 22 Feb
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DohaScheduled
21 – 25 Mar 2027€4,400€3,960until 1 Mar
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DubaiScheduled
21 – 25 Mar 2027€4,400€3,960until 1 Mar
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HamburgScheduled
5 – 9 Apr 2027€5,800€5,220until 15 Mar
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IstanbulScheduled
12 – 16 Apr 2027€4,700€4,230until 22 Mar
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JeddahScheduled
18 – 22 Apr 2027€4,200€3,780until 29 Mar
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KigaliScheduled
26 – 30 Apr 2027€5,100€4,590until 5 Apr
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LondonScheduled
3 – 7 May 2027€5,600€5,040until 12 Apr
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Kuala LumpurScheduled
3 – 7 May 2027€4,400€3,960until 12 Apr
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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