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Quest Training

Operational Excellence Strategy & Implementation Roadmap Training Course

Guides the development of an operational excellence strategy and roadmap, using performance diagnostics, process analysis and Lean to drive improvement.

QE · Operational Excellence & Performance ImprovementAll Levels#2842ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Operational Excellence & Performance Improvement

Course Overview

Operational excellence is a strategic approach to improving organizational performance by aligning processes, people, technology, and resources with business objectives. Organizations that adopt a structured operational excellence strategy can reduce inefficiencies, improve service quality, strengthen productivity, control operating costs, and build a culture of continuous improvement. This course provides a practical framework for developing and implementing an operational excellence strategy. Participants will explore performance diagnostics, process analysis, Lean management, continuous improvement methodologies, performance measurement, governance structures, and change management. The programme also examines how to establish improvement priorities, define strategic initiatives, allocate resources, and translate organizational objectives into measurable operational outcomes. Through practical exercises and realistic business scenarios, participants will learn to assess operational maturity, identify performance gaps, establish improvement targets, and develop a phased implementation roadmap. The course emphasizes measurable results, management accountability, cross-functional collaboration, and sustainable performance improvement across industrial, service, government, and corporate environments.

Learning Objectives

  • Explain the principles and strategic value of operational excellence.
  • Assess organizational operational maturity and identify performance gaps.
  • Align operational excellence initiatives with corporate strategy and business objectives.
  • Apply process mapping, root cause analysis, Lean principles, and continuous improvement techniques.
  • Establish key performance indicators (KPIs) and operational performance measurement systems.
  • Prioritize improvement initiatives according to business impact, feasibility, risk, and resource requirements.
  • Develop governance structures, accountability frameworks, and implementation responsibilities.
  • Create a phased operational excellence implementation roadmap with milestones and measurable targets.
  • Apply change management and stakeholder engagement approaches to support implementation.
  • Establish monitoring and review mechanisms to sustain improvements and measure long-term benefits.

Who Should Attend

Senior executives and business unit leaders responsible for organizational performance. Operations directors, managers, and department heads. Operational excellence, continuous improvement, and process improvement professionals. Lean, Six Sigma, and quality management practitioners. Strategy, transformation, and organizational development teams. Project and programme managers responsible for improvement initiatives. Performance management and business process specialists. Government and public sector leaders seeking to improve service delivery and operational efficiency. Consultants and advisors supporting organizational transformation and performance improvement.

Learning Outcomes

  • Evaluate organizational performance and operational maturity using structured assessment methods.
  • Identify process inefficiencies, performance gaps, and opportunities for improvement.
  • Translate strategic objectives into operational priorities and measurable targets.
  • Select suitable operational excellence methodologies for different organizational challenges.
  • Develop KPIs and performance dashboards to monitor operational results.
  • Rank improvement initiatives using structured prioritization and business impact criteria.
  • Define ownership, governance arrangements, and accountability for implementation.
  • Prepare a phased roadmap with initiatives, milestones, resources, dependencies, and performance measures.
  • Manage stakeholder engagement and organizational change during implementation.
  • Establish continuous improvement cycles and review mechanisms to sustain operational gains.

Course Outline

Day 1

Operational Excellence Strategy and Organizational Assessment

  • Principles, evolution, and business value of operational excellence.
  • Relationship between operational excellence, corporate strategy, customer value, and organizational performance.
  • Operational excellence frameworks and the role of Lean management, Six Sigma, and continuous improvement.
  • Assessing operational maturity, organizational capabilities, and process performance.
  • Identifying operational bottlenecks, waste, duplication, and sources of inefficiency.
  • Mapping the value chain and evaluating cross-functional process dependencies.
  • Establishing a baseline for productivity, quality, cost, service, and delivery performance.
  • Identifying strategic gaps and defining the desired future state.
  • Practical Exercise: Conduct an initial operational maturity assessment for a representative organization, identify major performance gaps, and define priority areas for improvement.
Day 2

Process Improvement, Performance Measurement, and Initiative Prioritization

  • Process mapping and analysis of current-state and future-state workflows.
  • Applying Lean principles to eliminate waste and improve process flow.
  • Root cause analysis using techniques such as the Five Whys and fishbone diagrams.
  • Identifying improvement opportunities through process data and operational performance analysis.
  • Developing KPIs aligned with strategic and operational objectives.
  • Establishing baselines, targets, performance thresholds, and reporting responsibilities.
  • Evaluating initiatives according to expected benefits, implementation effort, risk, cost, and organizational readiness.
  • Building an improvement portfolio and distinguishing quick wins from long-term transformation initiatives.
  • Practical Exercise: Analyse a business process, identify root causes of underperformance, and prioritize improvement initiatives using a weighted business impact and feasibility assessment.
Day 3

Designing the Operational Excellence Implementation Roadmap

  • Translating strategic objectives into operational programmes and measurable outcomes.
  • Structuring initiatives into short-, medium-, and long-term implementation phases.
  • Defining project scope, deliverables, milestones, dependencies, and critical activities.
  • Estimating resources, budgets, capabilities, and implementation requirements.
  • Establishing ownership, governance structures, decision rights, and escalation procedures.
  • Integrating improvement initiatives with existing projects and business operations.
  • Assessing implementation risks, operational constraints, and organizational readiness.
  • Developing roadmap visualizations, milestone plans, and performance tracking mechanisms.
  • Practical Exercise: Develop a phased operational excellence roadmap with defined initiatives, milestones, accountable owners, resource requirements, dependencies, and success measures.
Day 4

Change Management, Governance, and Execution

  • Leadership responsibilities and management commitment in operational excellence programmes.
  • Building cross-functional teams and defining roles and responsibilities.
  • Stakeholder analysis, communication planning, and employee engagement.
  • Managing resistance to change and addressing implementation barriers.
  • Establishing steering committees, improvement teams, and programme review structures.
  • Applying project and programme management practices to operational improvement initiatives.
  • Monitoring delivery progress, managing dependencies, and resolving execution issues.
  • Integrating operational excellence into standard operating procedures and management routines.
  • Practical Exercise: Develop a change and governance plan for a selected improvement initiative, including stakeholder responsibilities, communication activities, decision-making arrangements, and escalation mechanisms.
Day 5

Performance Monitoring, Benefits Realization, and Continuous Improvement

  • Designing performance dashboards and management reporting systems.
  • Monitoring KPIs, milestones, operational outcomes, and implementation progress.
  • Measuring financial and non-financial benefits, including productivity, quality, cost, and service improvements.
  • Conducting performance reviews and evaluating deviations from planned targets.
  • Applying corrective actions, lessons learned, and structured improvement cycles.
  • Standardizing successful practices and integrating improvements into daily operations.
  • Establishing accountability for sustained results and long-term performance improvement.
  • Reviewing roadmap effectiveness and adapting priorities to changing business requirements.
  • Practical Exercise: Develop a performance review framework for the proposed roadmap, including KPIs, reporting frequency, benefits measurement, corrective actions, and sustainability controls.

Upcoming Dates

Selected date

Kigali · 18 – 22 Oct 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
KigaliScheduled
9 – 13 Nov 2026€5,100—
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Kuala LumpurConfirmed
16 – 20 Nov 2026€4,400—
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LisbonScheduled
23 – 27 Nov 2026€5,400€4,860until 2 Nov
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LondonScheduled
30 Nov – 4 Dec 2026€5,600€5,040until 9 Nov
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MadridScheduled
7 – 11 Dec 2026€5,400€4,860until 16 Nov
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MakkahScheduled
7 – 11 Dec 2026€4,200€3,780until 16 Nov
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ManamaScheduled
14 – 18 Dec 2026€4,700€4,230until 23 Nov
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MilanScheduled
21 – 25 Dec 2026€6,000€5,400until 30 Nov
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MuscatScheduled
28 Dec 2026 – 1 Jan 2027€5,300€4,770until 7 Dec
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OnlineScheduled
3 – 7 Jan 2027€1,700€1,530until 14 Dec
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ParisScheduled
11 – 15 Jan 2027€5,700€5,130until 21 Dec
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AbujaScheduled
18 – 22 Jan 2027€5,100€4,590until 28 Dec
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AccraScheduled
18 – 22 Jan 2027€5,100€4,590until 28 Dec
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AmmanScheduled
24 – 28 Jan 2027€3,100€2,790until 4 Jan
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AmsterdamScheduled
1 – 5 Feb 2027€5,400€4,860until 11 Jan
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BakuScheduled
8 – 12 Feb 2027€4,800€4,320until 18 Jan
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BangkokScheduled
15 – 19 Feb 2027€6,100€5,490until 25 Jan
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BarcelonaScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
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BeirutScheduled
28 Feb – 4 Mar 2027€4,000€3,600until 8 Feb
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BerlinScheduled
8 – 12 Mar 2027€5,800€5,220until 15 Feb
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CairoScheduled
14 – 18 Mar 2027€3,300€2,970until 22 Feb
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Cape TownScheduled
15 – 19 Mar 2027€5,100€4,590until 22 Feb
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CasablancaScheduled
22 – 26 Mar 2027€4,300€3,870until 1 Mar
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DammamScheduled
29 Mar – 2 Apr 2027€4,200€3,780until 8 Mar
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DohaScheduled
5 – 9 Apr 2027€4,400€3,960until 15 Mar
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DubaiScheduled
11 – 15 Apr 2027€4,400€3,960until 22 Mar
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IstanbulScheduled
19 – 23 Apr 2027€4,700€4,230until 29 Mar
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JeddahScheduled
25 – 29 Apr 2027€4,200€3,780until 5 Apr
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KigaliScheduled
26 – 30 Apr 2027€5,100€4,590until 5 Apr
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Kuala LumpurScheduled
3 – 7 May 2027€4,400€3,960until 12 Apr
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KigaliScheduled
18 – 22 Oct 2027€5,100€4,590until 27 Sept
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Available in: Istanbul · Dubai · London · Doha · Amsterdam

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