Logistics Performance Management & KPIs Training Course

The Logistics Performance Management & KPIs Training Course equips logistics and supply chain professionals with the frameworks, measures, and practical tools needed to measure, analyze, and continuously improve logistics performance. In government entities, ministries, healthcare systems, banks, manufacturing, retail, and distribution companies, and large corporations, logistics activities consume significant resources and directly affect service reliability, cost, and stakeholder satisfaction. Yet many organizations cannot answer basic questions with confidence: how reliably are we delivering, what does logistics really cost, which providers are performing, and where should we focus improvement efforts? Common challenges include measuring what is easy rather than what matters, tracking too many indicators without clear ownership, using different definitions for the same measure across sites and teams, relying on data that is incomplete or late, and producing reports that describe results but do not drive action. Logistics service providers may be managed without clear scorecards, costs may be scattered across budgets, and performance reviews may focus on explaining past results rather than solving problems. As a result, improvement opportunities remain hidden and accountability is weak. This course provides a structured, practical approach to logistics performance management. Participants learn how to link logistics performance to organizational strategy and service requirements, build a balanced logistics KPI framework, and apply recognized reference models such as the SCOR model performance attributes, including reliability, responsiveness, agility, cost, and asset efficiency. The program covers the design and definition of KPIs across order fulfillment, transportation, warehousing, inventory, customer service, logistics cost, service provider performance, and sustainability, including measures such as perfect order, on-time in-full delivery, order cycle time, dock-to-stock time, picking accuracy, inventory turnover, cost to serve, and logistics cost per unit. Participants also learn target setting and benchmarking, data collection and data quality, dashboard and scorecard design, service provider scorecards and service level agreements, structured performance reviews, root cause analysis, and continuous improvement methods that turn measurement into results. The course is delivered through an interactive, application-focused approach with KPI design exercises, data analysis, dashboard building, and case studies. Participants leave with a logistics KPI framework, KPI definition sheets, a service provider scorecard, a logistics performance dashboard design, a performance review meeting structure, and an improvement plan for logistics performance management in their organization.