Insurance Compliance Management Training Course

Course Overview

Learning Objectives

• By the end of this course, participants will be able to:
• Analyze the principles and components of effective insurance compliance management.
• Identify and interpret key regulatory and legal obligations applicable to insurance operations.
• Develop structured compliance obligations registers and regulatory requirements maps.
• Assess compliance risks across underwriting, claims, distribution, investments, finance, and operations.
• Strengthen compliance governance, roles, responsibilities, and accountability.
• Design effective compliance policies, procedures, controls, and escalation mechanisms.
• Apply compliance monitoring and testing techniques to insurance business activities.
• Evaluate customer protection, market conduct, fair treatment, and product governance requirements.
• Strengthen controls related to financial crime, conflicts of interest, and unethical practices.
• Improve regulatory reporting, documentation, recordkeeping, and evidence management.
• Develop effective approaches for managing regulatory changes and new compliance obligations.
• Identify compliance breaches, investigate root causes, and implement corrective actions.
• Establish meaningful compliance indicators, reporting mechanisms, and early-warning signals.
• Strengthen cooperation between compliance, risk management, internal audit, and business functions.
• Develop a practical roadmap for improving the organization’s insurance compliance management framework.

Who Should Attend

Learning Outcomes

• Upon completion of the course, participants will be able to:
• Explain the structure and principles of an effective insurance compliance management framework.
• Map regulatory requirements to relevant insurance business activities and functions.
• Assess inherent and residual compliance risks.
• Develop compliance obligations registers and regulatory requirements matrices.
• Establish clear compliance responsibilities across business and control functions.
• Design risk-based compliance monitoring and testing programs.
• Evaluate insurance products and processes from a compliance and customer-protection perspective.
• Assess compliance risks associated with underwriting, claims, distribution, and intermediaries.
• Strengthen controls for market conduct, fair treatment, complaints, and conflicts of interest.
• Improve regulatory reporting, documentation, evidence, and recordkeeping practices.
• Monitor regulatory developments and assess their impact on business operations.
• Investigate compliance breaches and identify underlying control weaknesses.
• Develop corrective and preventive action plans.
• Use compliance indicators and reporting tools to identify emerging issues.
• Strengthen coordination between compliance, risk management, internal audit, and business functions.
• Build a practical compliance improvement and implementation roadmap.

Course Outline