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Event Logistics & Operations Management Training Course

Focuses on running events on the day: load-in, run of show, site logistics, staffing, suppliers, and the control room, rather than event concept and planning.

ECE · Event & Conference ManagementAll Levels#3138ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Course Overview

The Event Logistics & Operations Management Training Course equips event operations managers, site managers, logistics coordinators, and venue teams with the methods needed to make an event work in practice, on site and on the day. The course focuses on operations during the live event and the days around it, rather than on event concept, marketing, or general conference organizing. Conferences, exhibitions, festivals, and public events across the Gulf and Africa depend on people who can turn a plan into a site that opens on time, runs smoothly, and closes cleanly, often in heat, on tight venue access windows, and with many contractors on site at once. The course follows the operational sequence of an event. Participants learn to read a plan and convert it into an operations manual, a site map, and a production schedule. They plan the load-in and build, deliveries and vehicle access, marshalling areas, freight and storage, power, water, connectivity, sanitation, waste, cleaning, and catering logistics, and they manage the suppliers who deliver each of them. Staff and volunteer rostering, shift briefings, uniforms and passes, and rest and welfare arrangements are treated as operational systems. The event day receives particular weight. Participants write a run of show, set up an event operations center, establish radio protocols and reporting lines, and run the daily rhythm of briefings, checks, and handovers. They practice managing guest arrival and registration flow, transport loops, service levels, and fast decisions when things go wrong, from a late supplier to a power cut or weather change. Load-out, reconciling hired equipment, handing the venue back, and the operational debrief complete the scope. The course is delivered through operations case studies, site mapping exercises, scheduling and rostering practice, live event simulations, and a final workshop. Participants leave with an operations manual outline, a load-in and load-out schedule, a staffing roster, a run of show template, and an event-day control procedure they can adapt to their own events.

Learning Objectives

  • Convert an event plan into an operations manual, site map, and production schedule.
  • Plan load-in, build, deliveries, vehicle access, and marshalling within venue access windows.
  • Organize freight, storage, power, water, connectivity, sanitation, waste, and cleaning.
  • Manage suppliers on site through clear scopes, arrival slots, and sign-off.
  • Roster staff and volunteers and run shift briefings, handovers, and welfare breaks.
  • Manage arrival, registration flow, transport loops, and service levels during live operation.
  • Write a run of show and control timing with cues and responsible owners.
  • Set up an event operations center with radio protocols and reporting lines.
  • Respond quickly to late suppliers, power cuts, weather changes, and other disruptions.
  • Plan load-out, reconcile hired equipment, and hand the venue back in agreed condition.
  • Lead an operational debrief and capture lessons for future events.
  • Apply basic site safety and traffic controls during build, live operation, and breakdown.
  • Keep accurate operational records covering deliveries, incidents, decisions, and handovers.

Who Should Attend

This course is designed for event operations managers, site and venue managers, logistics coordinators, production managers, floor managers, volunteer and staffing coordinators, and supervisors who run events on the ground. It is equally relevant for government event teams, municipal and tourism authority staff, and facilities teams who host or support public events and exhibitions in their venues. Professionals in event and exhibition companies, convention centers, hotels, stadiums, freight forwarders and rental suppliers, and corporate event teams will find the course directly applicable. It is particularly valuable for coordinators stepping up to their first operations lead role and for planners who need firmer control of event-day delivery. It also helps technical and administrative staff who are assigned to support events alongside their regular duties.

Learning Outcomes

  • By the end of this course, participants will be able to:
  • Turn an event plan into an operations manual, site map, and schedule.
  • Build a load-in and load-out schedule that respects venue access windows.
  • Coordinate deliveries, storage, utilities, waste, and cleaning on site.
  • Manage suppliers through clear scopes, arrival slots, and sign-off.
  • Prepare staff and volunteer rosters with briefings and handovers.
  • Plan arrival, registration, and transport flows for guests.
  • Write and run a run of show with cues and owners.
  • Operate an event operations center with radio protocols.
  • Make quick decisions when suppliers, power, or weather disrupt delivery.
  • Reconcile hired equipment and hand the venue back in agreed condition.
  • Apply basic site safety and traffic controls through build, live operation, and breakdown.
  • Lead an operational debrief and update the operations manual with the lessons learned.

Course Outline

Course Outline:

Day 1

From Event Plan to Operations Plan

  • The operations team and its interfaces with planning, production, and venue
  • Building the operations manual, site map, and production schedule
  • Reading venue rules, access windows, and floor loads
  • Translating client requirements into tasks, owners, and equipment lists
  • Early site visits, risk points, and coordination with venue management
  • Preparing the operations budget and resources for each phase
  • Practical application: participants convert an event brief into an operations plan outline
Day 2

Load-In, Site Logistics, and Suppliers

  • Deliveries, vehicle access, marshalling, freight, and storage
  • Power, water, connectivity, sanitation, waste, and cleaning
  • Catering logistics and working in heat
  • Supplier scopes, arrival slots, and sign-off
  • Build sequence for stages, stands, flooring, rigging, and cabling
  • Practical application: participants write a load-in schedule for a three-hall exhibition
Day 3

People and Guest Flow

  • Staff and volunteer rostering, briefings, and handovers
  • Passes, uniforms, rest, and welfare
  • Arrival, registration flow, and transport loops
  • Service levels, signage, and information points
  • Multilingual staff, queue management, and guest support points
  • Staff meals, transport, and working hours during long event days
  • Practical application: participants prepare a staffing roster and a guest flow plan
Day 4

Live Event Control

  • Writing and running the run of show, with cues and owners
  • The event operations center and radio protocols
  • Daily rhythm: briefings, checks, reports, and handovers
  • Fast decisions: late suppliers, power cuts, and weather changes
  • Monitoring service levels and correcting problems during live delivery
  • Incident logs and coordination with safety and security teams
  • Practical application: participants run a live disruption simulation from a mock control room
Day 5

Load-Out, Handback, and Review

  • Load-out sequence, safety, and traffic control
  • Reconciling hired equipment and closing supplier accounts
  • Venue handback, condition reports, and waste removal
  • Operational debrief and updating the operations manual
  • Lost property, final cleaning, and removing temporary signage
  • Final workshop: participants present an event-day operations plan and control procedure for a public event

Upcoming Dates

Selected date

Singapore · 28 Dec 2026 – 1 Jan 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
Kuala LumpurScheduled
2 – 6 Nov 2026€4,400—
LisbonScheduled
9 – 13 Nov 2026€5,400—
MadinahScheduled
16 – 20 Nov 2026€4,200—
LondonScheduled
16 – 20 Nov 2026€5,600—
MadridScheduled
23 – 27 Nov 2026€5,400€4,860until 2 Nov
MakkahScheduled
30 Nov – 4 Dec 2026€4,200€3,780until 9 Nov
ManamaScheduled
30 Nov – 4 Dec 2026€4,700€4,230until 9 Nov
MuscatScheduled
7 – 11 Dec 2026€5,300€4,770until 16 Nov
OnlineScheduled
13 – 17 Dec 2026€1,700€1,530until 23 Nov
Sharm El-SheikhScheduled
21 – 25 Dec 2026€4,300€3,870until 30 Nov
ParisScheduled
21 – 25 Dec 2026€5,700€5,130until 30 Nov
SingaporeScheduled
28 Dec 2026 – 1 Jan 2027€6,700€6,030until 7 Dec
AccraScheduled
4 – 8 Jan 2027€5,100€4,590until 14 Dec
AbujaScheduled
4 – 8 Jan 2027€5,100€4,590until 14 Dec
AmmanScheduled
10 – 14 Jan 2027€3,100€2,790until 21 Dec
AmsterdamScheduled
18 – 22 Jan 2027€5,400€4,860until 28 Dec
BakuScheduled
18 – 22 Jan 2027€4,800€4,320until 28 Dec
BarcelonaScheduled
25 – 29 Jan 2027€5,400€4,860until 4 Jan
BeirutScheduled
31 Jan – 4 Feb 2027€4,000€3,600until 11 Jan
BerlinScheduled
1 – 5 Feb 2027€5,800€5,220until 11 Jan
CairoScheduled
7 – 11 Feb 2027€3,300€2,970until 18 Jan
Cape TownScheduled
15 – 19 Feb 2027€5,100€4,590until 25 Jan
DammamScheduled
21 – 25 Feb 2027€4,200€3,780until 1 Feb
CasablancaScheduled
22 – 26 Feb 2027€4,300€3,870until 1 Feb
DohaScheduled
28 Feb – 4 Mar 2027€4,400€3,960until 8 Feb
DubaiScheduled
7 – 11 Mar 2027€4,400€3,960until 15 Feb
ErbilScheduled
14 – 18 Mar 2027€3,100€2,790until 22 Feb
IstanbulScheduled
15 – 19 Mar 2027€4,700€4,230until 22 Feb
JeddahScheduled
21 – 25 Mar 2027€4,200€3,780until 1 Mar
KigaliScheduled
22 – 26 Mar 2027€5,100€4,590until 1 Mar

Available in: Istanbul · Dubai · London · Doha · Amsterdam

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