Claims Reserving & Settlement Management Training Course

Course Overview

Learning Objectives

• Analyze the principles and methodologies of insurance claims reserving.
• Evaluate claims information and loss estimates to determine appropriate reserve levels.
• Assess the adequacy and reliability of existing claims reserves.
• Apply structured approaches to initial, ongoing, and final reserve assessment.
• Identify factors that may cause reserve deterioration, volatility, under-reserving, or over-reserving.
• Analyze claims development and emerging information to support reserve adjustments.
• Evaluate settlement options based on coverage, liability, quantum, evidence, and expected outcomes.
• Apply effective settlement negotiation and decision-making techniques.
• Strengthen approval, escalation, documentation, and authority processes for claims settlements.
• Identify recovery, subrogation, contribution, and cost-control opportunities.
• Apply performance indicators to monitor reserve adequacy and settlement effectiveness.
• Develop practical strategies for improving claims reserving accuracy and settlement performance.

Who Should Attend

Learning Outcomes

• By the end of the course, participants will be able to:
• Explain the fundamental principles and objectives of claims reserving.
• Assess claims exposure and establish appropriate reserve estimates.
• Review reserve adequacy using available claims, coverage, and loss information.
• Identify indicators of under-reserving, over-reserving, and reserve volatility.
• Analyze claims development and update reserves as new information becomes available.
• Evaluate settlement proposals using financial, technical, contractual, and operational considerations.
• Apply structured approaches to settlement negotiation and decision-making.
• Strengthen settlement approval, escalation, authority, and documentation processes.
• Identify opportunities for recovery, subrogation, contribution, and cost reduction.
• Monitor reserve and settlement performance using appropriate indicators.
• Improve the consistency and transparency of claims settlement decisions.
• Develop an integrated approach to claims reserving and settlement management.

Course Outline