Warehouse Management & Operations Training Course

Course Overview

Learning Objectives

• Analyze the strategic role of warehousing in supply chain performance, service delivery, and cost management on Day 1.
• Evaluate the current layout, flow, and space utilization of the participant's warehouse and identify priority improvement areas.
• Design warehouse layouts and material flows that reduce travel distances, congestion, and handling.
• Assess storage systems and racking options and select solutions suitable for different item characteristics and volumes.
• Apply slotting strategies based on item velocity, size, weight, and picking frequency to improve productivity.
• Implement standard procedures for receiving, inspection, putaway, storage, picking, packing, dispatch, and returns.
• Evaluate order picking methods, including discrete, batch, zone, and wave picking, and select the most suitable approach for different order profiles.
• Develop labor planning and productivity standards for key warehouse activities.
• Assess the use of warehouse management systems, barcoding, RFID, and automation to improve accuracy, visibility, and efficiency.
• Apply warehouse health, safety, and security requirements, including material handling equipment safety, racking inspection, fire prevention, and storage of hazardous and temperature-sensitive materials.
• Implement lean and 5S practices to reduce waste and improve organization and discipline in the warehouse.
• Design a warehouse KPI dashboard and improvement plan for the participant's operation by the end of Day 5.

Who Should Attend

Learning Outcomes

• By the end of the course, participants will be able to:
• Explain how warehouse design and operations affect service levels, costs, and inventory accuracy.
• Assess an existing warehouse layout and identify bottlenecks, wasted space, and unnecessary movement.
• Propose layout and flow improvements that increase capacity and productivity.
• Select appropriate storage and racking systems for different types of items.
• Conduct a slotting analysis and relocate items to improve picking efficiency.
• Apply best practices for receiving, putaway, picking, packing, dispatch, and returns.
• Choose the most effective picking method for their order profile.
• Estimate labor requirements and set productivity standards for warehouse activities.
• Use warehouse management systems and identification technologies to improve accuracy and traceability.
• Identify warehouse safety hazards and apply controls for equipment, racking, fire, and hazardous materials.
• Apply 5S and lean principles to improve organization and reduce waste.
• Measure warehouse performance using KPIs such as dock-to-stock time, order accuracy, pick rate, on-time dispatch, space utilization, and cost per order.

Course Outline