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Quest Training

Total Quality Management in Oil & Gas & Industrial Organizations Training Course

Applies TQM to oil, gas and industrial operations to reduce process variability and keep quality consistent where equipment integrity and safety matter.

TQM · Total Quality ManagementAll Levels#2898ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Total Quality Management

Course Overview

Total Quality Management (TQM) is a strategic approach to improving operational performance, maintaining consistent quality standards, reducing process variability, and strengthening organizational reliability across oil and gas and industrial operations. In sectors where equipment integrity, process safety, regulatory compliance, and production continuity are critical, effective quality management helps organizations minimize defects, prevent recurring failures, control costs, and deliver reliable operational outcomes. This course examines the practical application of TQM principles throughout industrial and energy operations, including production, maintenance, engineering, procurement, inspection, supply chain management, and service delivery. Participants explore quality management systems, process control, risk-based quality planning, root cause analysis, corrective and preventive actions, performance measurement, and continuous improvement methodologies. The programme also addresses the integration of quality objectives with operational excellence, asset reliability, contractor management, and applicable industry standards. Through industrial case studies and practical exercises, participants develop the capabilities to evaluate quality performance, investigate nonconformities, improve critical processes, and establish effective quality monitoring mechanisms. The course equips managers, engineers, supervisors, and quality professionals with practical tools to strengthen operational consistency, improve resource utilization, support compliance, and build a sustainable culture of quality across industrial and energy organizations.

Learning Objectives

  • Explain the principles and strategic value of Total Quality Management in oil and gas and industrial environments.
  • Align quality management objectives with operational performance, asset reliability, and business priorities.
  • Evaluate quality management systems and identify gaps in processes, controls, and documentation.
  • Apply process mapping, statistical process control, and performance measurement techniques.
  • Conduct root cause analysis and develop effective corrective and preventive actions.
  • Integrate quality risk assessment into engineering, maintenance, procurement, and production activities.
  • Improve supplier, contractor, inspection, and materials quality management.
  • Establish key quality performance indicators and structured monitoring mechanisms.
  • Apply continuous improvement methodologies to reduce defects, waste, rework, and operational variability.
  • Develop an implementation plan for strengthening quality performance and organizational accountability.

Who Should Attend

Quality assurance and quality control managers, engineers, and specialists. Oil and gas operations, production, and process engineering managers. Maintenance, reliability, and asset integrity professionals. Industrial engineering and operational excellence managers. Project managers, engineering coordinators, and technical supervisors. Procurement, supply chain, materials, and contractor management professionals. Inspection, testing, and compliance personnel. HSE and process safety professionals involved in integrated management systems. Plant managers, operations supervisors, and department heads responsible for quality and performance. Professionals involved in ISO 9001 implementation, quality audits, and continuous improvement initiatives.

Learning Outcomes

  • Evaluate the effectiveness of quality management systems in industrial and energy operations.
  • Identify quality risks and process weaknesses across operational and support functions.
  • Apply process control tools to monitor variability and improve consistency.
  • Investigate nonconformities and determine their underlying causes.
  • Develop corrective and preventive action plans with measurable effectiveness criteria.
  • Integrate quality requirements into maintenance, engineering, procurement, and contractor activities.
  • Assess supplier and contractor performance using structured quality criteria.
  • Establish and interpret quality KPIs, trends, and operational performance reports.
  • Apply continuous improvement tools to reduce rework, waste, defects, and avoidable costs.
  • Prepare a practical quality improvement roadmap aligned with operational priorities and organizational objectives.

Course Outline

Day 1

Fundamentals of Total Quality Management in Industrial Operations

  • Principles, evolution, and strategic importance of Total Quality Management.
  • Quality management challenges in oil and gas, manufacturing, and process industries.
  • The relationship between quality, operational excellence, process safety, and asset reliability.
  • Quality leadership, accountability, employee engagement, and organizational culture.
  • Overview of quality management systems and the principles of ISO 9001.
  • Integrating quality objectives with operational procedures, business goals, and regulatory obligations.
  • Practical Exercise: Assess a simulated industrial operation and identify priority gaps in its quality management practices.
Day 2

Quality Planning, Process Control, and Risk-Based Management

  • Developing quality policies, objectives, plans, and operational control requirements.
  • Process mapping and identification of critical quality control points.
  • Risk-based thinking and quality risk assessment across industrial processes.
  • Statistical process control, process variation, and the use of control charts.
  • Quality planning for engineering, production, maintenance, and project execution.
  • Document control, traceability, inspection plans, testing requirements, and acceptance criteria.
  • Practical Exercise: Develop a risk-based quality control plan for a selected industrial process, including inspection points, acceptance criteria, and performance measures.
Day 3

Nonconformity Management and Root Cause Analysis

  • Identifying, documenting, classifying, and investigating quality nonconformities.
  • Root cause analysis techniques, including the 5 Whys and cause-and-effect diagrams.
  • Failure analysis and investigation of recurring defects, equipment problems, and process deviations.
  • Developing corrective and preventive actions and assigning accountability.
  • Evaluating the effectiveness of corrective actions and preventing recurrence.
  • Managing quality-related costs, including scrap, rework, delays, and operational losses.
  • Practical Exercise: Investigate a simulated industrial quality failure, identify its root causes, and develop a corrective action plan with verification criteria.
Day 4

Supplier Quality, Inspection, and Operational Performance

  • Establishing supplier qualification and quality evaluation criteria.
  • Managing contractor quality requirements, technical specifications, and contractual obligations.
  • Quality control in procurement, materials receipt, storage, and equipment installation.
  • Inspection and testing planning, documentation, traceability, and nonconformance reporting.
  • Monitoring quality performance across production, maintenance, and project activities.
  • Developing quality KPIs, dashboards, supplier scorecards, and performance review mechanisms.
  • Practical Exercise: Evaluate a supplier or contractor using a quality scorecard and prepare an improvement plan addressing identified performance gaps.
Day 5

Continuous Improvement and Quality Management Integration

  • Applying the Plan–Do–Check–Act (PDCA) cycle to industrial quality improvement.
  • Lean principles and waste reduction in industrial and energy operations.
  • Using process improvement tools to reduce defects, delays, rework, and variability.
  • Integrating quality management with asset reliability, maintenance systems, HSE, and operational excellence.
  • Internal quality audits, management reviews, and continual system improvement.
  • Developing an implementation roadmap with responsibilities, milestones, performance targets, and monitoring arrangements.
  • Practical Exercise: Prepare a quality improvement roadmap for an industrial or oil and gas operation, including measurable objectives, implementation priorities, assigned responsibilities, and monitoring indicators.

Upcoming Dates

Selected date

Kuala Lumpur · 9 – 13 Nov 2026 · Classroom

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KigaliScheduled
2 – 6 Nov 2026€5,100—
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Kuala LumpurScheduled
9 – 13 Nov 2026€4,400—
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LisbonScheduled
16 – 20 Nov 2026€5,400—
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LondonScheduled
16 – 20 Nov 2026€5,600—
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MadinahScheduled
23 – 27 Nov 2026€4,200€3,780until 2 Nov
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MadridScheduled
30 Nov – 4 Dec 2026€5,400€4,860until 9 Nov
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MakkahScheduled
7 – 11 Dec 2026€4,200€3,780until 16 Nov
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ManamaScheduled
14 – 18 Dec 2026€4,700€4,230until 23 Nov
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LisbonScheduled
14 – 18 Dec 2026€5,400€4,860until 23 Nov
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LondonScheduled
14 – 18 Dec 2026€5,600€5,040until 23 Nov
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MarbellaScheduled
21 – 25 Dec 2026€5,400€4,860until 30 Nov
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MadinahScheduled
21 – 25 Dec 2026€4,200€3,780until 30 Nov
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MuscatScheduled
28 Dec 2026 – 1 Jan 2027€5,300€4,770until 7 Dec
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OnlineScheduled
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4 – 8 Jan 2027€5,100€4,590until 14 Dec
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AccraScheduled
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BakuScheduled
1 – 5 Feb 2027€4,800€4,320until 11 Jan
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MakkahScheduled
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BangkokScheduled
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BarcelonaScheduled
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BeirutScheduled
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ManamaScheduled
22 – 26 Feb 2027€4,700€4,230until 1 Feb
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BerlinScheduled
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CairoScheduled
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MuscatScheduled
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