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Quest Training

Total Quality Management in Healthcare Training Course

Applies TQM principles to clinical and administrative processes, using quality indicators and improvement tools to raise patient safety and service quality.

TQM · Total Quality ManagementAll Levels#2710ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Total Quality Management

Course Overview

The Total Quality Management in Healthcare Training Course equips healthcare professionals with the knowledge and practical tools required to improve service quality, enhance patient safety, strengthen operational efficiency, and promote continuous improvement across healthcare organizations. The course explores the principles of Total Quality Management (TQM), quality assurance, performance measurement, process improvement, risk management, and patient-centered care. Participants learn how to identify service gaps, analyze operational challenges, establish quality indicators, and implement systematic approaches to improve healthcare delivery. Through practical exercises and healthcare case studies, participants develop the skills to support quality improvement initiatives, engage multidisciplinary teams, reduce process errors, and establish a sustainable quality culture aligned with organizational objectives and patient expectations.

Learning Objectives

  • Explain the principles and strategic importance of Total Quality Management in healthcare.
  • Apply quality management concepts to clinical and administrative processes.
  • Identify opportunities to improve patient safety and service delivery.
  • Develop measurable healthcare quality indicators and performance standards.
  • Apply root cause analysis to investigate quality incidents and recurring problems.
  • Use continuous improvement tools to enhance healthcare processes.
  • Strengthen risk management and error prevention practices.
  • Promote patient-centered care and effective stakeholder engagement.
  • Improve teamwork and staff participation in quality initiatives.
  • Develop an actionable quality improvement plan for a healthcare organization.

Who Should Attend

This course is designed for hospital administrators, healthcare managers, quality assurance professionals, patient safety officers, clinical department heads, nursing managers, healthcare operations supervisors, and professionals responsible for quality improvement and service performance. It is also suitable for healthcare consultants, medical center managers, laboratory and diagnostic service managers, healthcare auditors, and professionals working in public and private hospitals, clinics, specialized medical centers, and other healthcare institutions seeking to strengthen quality systems and improve patient outcomes.

Learning Outcomes

  • By the end of the course, participants will be able to:
  • Evaluate healthcare processes using Total Quality Management principles.
  • Identify quality gaps across clinical and administrative services.
  • Develop quality indicators aligned with healthcare objectives.
  • Analyze incidents and recurring problems using structured root cause analysis.
  • Apply process improvement tools to reduce errors, delays, and unnecessary activities.
  • Assess operational risks and recommend preventive measures.
  • Monitor performance using quality dashboards and measurable indicators.
  • Encourage patient-centered practices and effective communication.
  • Engage multidisciplinary teams in quality improvement initiatives.
  • Prepare a structured plan for implementing and sustaining quality improvements.

Course Outline

Day 1

Fundamentals of Total Quality Management in Healthcare

  • Introduction to Total Quality Management and its evolution.
  • Core TQM principles and their application in healthcare.
  • Quality management responsibilities and leadership commitment.
  • Patient-centered care and the patient experience.
  • Quality assurance, quality control, and continuous improvement.
  • Developing a culture of accountability and service excellence.
  • Practical exercise: Assess quality challenges within a selected healthcare service.
Day 2

Healthcare Quality Measurement and Performance Management

  • Defining healthcare quality dimensions and performance standards.
  • Selecting key performance indicators for clinical and administrative services.
  • Measuring patient satisfaction and service experience.
  • Monitoring waiting times, service efficiency, and process reliability.
  • Data collection, analysis, and performance reporting.
  • Using quality dashboards to support management decisions.
  • Practical exercise: Develop a quality measurement framework for a hospital department.
Day 3

Patient Safety, Risk Management, and Root Cause Analysis

  • Principles of patient safety and error prevention.
  • Identifying clinical and operational risks.
  • Incident reporting and learning from adverse events.
  • Root cause analysis using the Five Whys and fishbone diagram.
  • Failure Mode and Effects Analysis (FMEA) for proactive risk assessment.
  • Developing corrective and preventive actions.
  • Practical exercise: Analyze a healthcare quality incident and develop an improvement response.
Day 4

Continuous Improvement and Healthcare Process Optimization

  • Applying the Plan–Do–Check–Act (PDCA) cycle.
  • Process mapping and identifying service bottlenecks.
  • Lean principles and waste reduction in healthcare.
  • Standardizing procedures and improving workflow consistency.
  • Managing patient flow and reducing unnecessary delays.
  • Team-based problem-solving and staff engagement.
  • Practical exercise: Redesign a healthcare process to improve efficiency and service quality.
Day 5

Quality Improvement Implementation and Sustainability

  • Developing a healthcare quality improvement strategy.
  • Setting priorities, targets, responsibilities, and implementation timelines.
  • Managing organizational change and overcoming resistance.
  • Establishing quality committees and multidisciplinary improvement teams.
  • Monitoring results and evaluating improvement effectiveness.
  • Integrating quality management into daily operations and governance.
  • Final workshop: Develop a healthcare quality improvement action plan with objectives, indicators, risk controls, responsibilities, and monitoring mechanisms.

Upcoming Dates

Selected date

Vienna · 8 – 12 Feb 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
Kuala LumpurScheduled
2 – 6 Nov 2026€4,400—
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LisbonScheduled
9 – 13 Nov 2026€5,400—
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LondonScheduled
16 – 20 Nov 2026€5,600—
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MadinahScheduled
23 – 27 Nov 2026€4,200€3,780until 2 Nov
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MadridScheduled
30 Nov – 4 Dec 2026€5,400€4,860until 9 Nov
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ManamaScheduled
7 – 11 Dec 2026€4,700€4,230until 16 Nov
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MakkahScheduled
7 – 11 Dec 2026€4,200€3,780until 16 Nov
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MarbellaScheduled
14 – 18 Dec 2026€5,400€4,860until 23 Nov
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MilanScheduled
21 – 25 Dec 2026€6,000€5,400until 30 Nov
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OnlineScheduled
27 – 31 Dec 2026€1,700€1,530until 7 Dec
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ParisScheduled
4 – 8 Jan 2027€5,700€5,130until 14 Dec
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RiyadhScheduled
11 – 15 Jan 2027€4,200€3,780until 21 Dec
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RomeScheduled
18 – 22 Jan 2027€5,800€5,220until 28 Dec
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SalalahScheduled
18 – 22 Jan 2027€5,300€4,770until 28 Dec
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Sharm El-SheikhScheduled
25 – 29 Jan 2027€4,300€3,870until 4 Jan
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SingaporeScheduled
1 – 5 Feb 2027€6,700€6,030until 11 Jan
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ViennaScheduled
8 – 12 Feb 2027€5,700€5,130until 18 Jan
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AmmanScheduled
14 – 18 Feb 2027€3,100€2,790until 25 Jan
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AmsterdamScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
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BakuScheduled
1 – 5 Mar 2027€4,800€4,320until 8 Feb
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BarcelonaScheduled
8 – 12 Mar 2027€5,400€4,860until 15 Feb
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BerlinScheduled
8 – 12 Mar 2027€5,800€5,220until 15 Feb
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CairoScheduled
15 – 19 Mar 2027€3,300€2,970until 22 Feb
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CasablancaScheduled
22 – 26 Mar 2027€4,300€3,870until 1 Mar
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DammamScheduled
29 Mar – 2 Apr 2027€4,200€3,780until 8 Mar
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DohaScheduled
5 – 9 Apr 2027€4,400€3,960until 15 Mar
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DubaiScheduled
11 – 15 Apr 2027€4,400€3,960until 22 Mar
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GenevaScheduled
19 – 23 Apr 2027€6,300€5,670until 29 Mar
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IstanbulScheduled
26 – 30 Apr 2027€4,700€4,230until 5 Apr
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JeddahScheduled
2 – 6 May 2027€4,200€3,780until 12 Apr
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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