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Quest Training

Total Quality Management in Education Training Course

Applies Total Quality Management to schools and universities, embedding quality principles in teaching, learning and administration to serve students.

TQM · Total Quality ManagementAll Levels#2897ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Total Quality Management

Course Overview

Total Quality Management (TQM) in Education provides a structured approach to improving educational performance, strengthening institutional effectiveness, and ensuring that teaching and learning processes consistently meet the needs of students and other stakeholders. By embedding quality principles into academic and administrative operations, educational institutions can build a culture of continuous improvement, accountability, and evidence-based decision-making. This course explores the practical application of TQM principles across educational institutions, including strategic quality planning, curriculum evaluation, teaching effectiveness, student satisfaction, performance measurement, and institutional quality assurance. Participants will examine quality frameworks, process improvement methodologies, performance indicators, and stakeholder engagement approaches that support measurable improvements in educational outcomes. Through practical exercises, institutional case studies, and improvement planning, participants will develop the skills to assess existing practices, identify performance gaps, implement corrective actions, and establish sustainable quality management systems. The programme is suitable for schools, universities, colleges, vocational training centres, and other educational organizations seeking to strengthen governance, enhance service delivery, and achieve long-term institutional excellence.

Learning Objectives

  • Explain the principles and frameworks of Total Quality Management in education.
  • Align institutional quality initiatives with strategic objectives and educational priorities.
  • Evaluate academic and administrative processes to identify performance gaps.
  • Apply quality assurance methods to teaching, learning, curriculum delivery, and student services.
  • Develop measurable quality objectives, performance indicators, and monitoring mechanisms.
  • Use data analysis and stakeholder feedback to support evidence-based decisions.
  • Apply continuous improvement methodologies to educational processes.
  • Strengthen staff engagement, leadership accountability, and cross-functional collaboration.
  • Design corrective and preventive actions to address quality deficiencies.
  • Develop an institutional quality improvement plan with defined responsibilities and measurable targets.

Who Should Attend

School principals, headteachers, and educational institution directors. University and college deans, department heads, and academic administrators. Quality assurance and institutional effectiveness managers. Education policy, planning, and performance management professionals. Curriculum development specialists and academic programme coordinators. Student affairs and educational services managers. Vocational training centre managers and training quality professionals. Government officials responsible for education standards, inspection, and institutional development. Academic staff involved in programme evaluation, accreditation preparation, and quality improvement initiatives.

Learning Outcomes

  • Interpret TQM principles and apply them within educational environments.
  • Assess institutional readiness for quality management and continuous improvement.
  • Map key academic and administrative processes and identify improvement opportunities.
  • Develop quality objectives and key performance indicators for educational services.
  • Evaluate student satisfaction, teaching effectiveness, and programme performance using relevant data.
  • Apply root cause analysis and structured problem-solving techniques.
  • Design monitoring and reporting mechanisms for institutional quality performance.
  • Integrate stakeholder feedback into quality planning and service improvement.
  • Prepare corrective action plans and monitor their implementation.
  • Produce a practical quality improvement roadmap aligned with institutional priorities.

Course Outline

Day 1

Foundations of Total Quality Management in Education

  • Principles, evolution, and core concepts of Total Quality Management.
  • Quality management approaches and their relevance to educational institutions.
  • The relationship between educational quality, institutional performance, and student outcomes.
  • Customer and stakeholder perspectives: students, parents, employers, regulators, and communities.
  • Leadership commitment, quality culture, and institutional accountability.
  • Integrating quality management with strategic planning and institutional governance.
  • Practical Exercise: Assess an educational institution’s quality culture and identify priority areas for improvement.
Day 2

Quality Planning, Standards, and Institutional Processes

  • Developing an institutional quality policy, objectives, and implementation priorities.
  • Translating strategic goals into measurable academic and administrative quality targets.
  • Quality assurance frameworks, institutional standards, and evaluation requirements.
  • Mapping educational processes, responsibilities, and service delivery workflows.
  • Quality considerations in curriculum design, teaching delivery, assessment, and student support.
  • Document control, process consistency, and evidence-based compliance.
  • Practical Exercise: Develop a quality objectives matrix linking institutional priorities to measurable indicators and responsible departments.
Day 3

Performance Measurement, Evaluation, and Data Analysis

  • Establishing key performance indicators for educational quality and institutional effectiveness.
  • Measuring student achievement, retention, progression, satisfaction, and programme performance.
  • Evaluating teaching effectiveness and curriculum relevance.
  • Collecting and validating performance data through surveys, reviews, assessments, and institutional records.
  • Using benchmarking, trend analysis, and performance dashboards to identify gaps.
  • Applying root cause analysis and problem-solving techniques to recurring quality issues.
  • Practical Exercise: Analyse a sample educational performance dataset, identify major quality gaps, and recommend evidence-based corrective actions.
Day 4

Continuous Improvement and Stakeholder Engagement

  • Applying the Plan–Do–Check–Act (PDCA) cycle to educational improvement.
  • Using process improvement tools, including cause-and-effect analysis and process mapping.
  • Managing corrective and preventive actions and verifying their effectiveness.
  • Engaging academic staff, administrative teams, students, and external stakeholders.
  • Improving communication, collaboration, and ownership of quality initiatives.
  • Managing resistance to change and sustaining a continuous improvement culture.
  • Practical Exercise: Design a PDCA-based improvement initiative to address a defined issue in teaching quality, student services, or academic administration.
Day 5

Quality Assurance Systems and Institutional Excellence

  • Designing an integrated quality management system for an educational institution.
  • Internal reviews, self-assessment, quality audits, and management evaluation.
  • Preparing evidence for external evaluation, inspection, and accreditation processes.
  • Establishing quality reporting, governance, accountability, and management review mechanisms.
  • Prioritizing improvement initiatives based on impact, resources, and institutional risk.
  • Developing an implementation roadmap with responsibilities, milestones, and monitoring arrangements.
  • Practical Exercise: Prepare an institutional quality improvement roadmap with measurable targets, assigned responsibilities, implementation milestones, and performance review mechanisms.

Upcoming Dates

Selected date

Berlin · 1 – 5 Mar 2027 · Classroom

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KigaliScheduled
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16 – 20 Nov 2026€5,400—
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Kuala LumpurScheduled
16 – 20 Nov 2026€4,400—
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LondonScheduled
23 – 27 Nov 2026€5,600€5,040until 2 Nov
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MadinahScheduled
30 Nov – 4 Dec 2026€4,200€3,780until 9 Nov
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MadridScheduled
7 – 11 Dec 2026€5,400€4,860until 16 Nov
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MakkahScheduled
14 – 18 Dec 2026€4,200€3,780until 23 Nov
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ManamaScheduled
21 – 25 Dec 2026€4,700€4,230until 30 Nov
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MarbellaScheduled
28 Dec 2026 – 1 Jan 2027€5,400€4,860until 7 Dec
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MuscatScheduled
4 – 8 Jan 2027€5,300€4,770until 14 Dec
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OnlineScheduled
10 – 14 Jan 2027€1,700€1,530until 21 Dec
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AbujaScheduled
11 – 15 Jan 2027€5,100€4,590until 21 Dec
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AccraScheduled
18 – 22 Jan 2027€5,100€4,590until 28 Dec
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AmmanScheduled
24 – 28 Jan 2027€3,100€2,790until 4 Jan
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AmsterdamScheduled
1 – 5 Feb 2027€5,400€4,860until 11 Jan
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BakuScheduled
8 – 12 Feb 2027€4,800€4,320until 18 Jan
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BangkokScheduled
15 – 19 Feb 2027€6,100€5,490until 25 Jan
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BarcelonaScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
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BeirutScheduled
28 Feb – 4 Mar 2027€4,000€3,600until 8 Feb
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BerlinScheduled
1 – 5 Mar 2027€5,800€5,220until 8 Feb
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CairoScheduled
7 – 11 Mar 2027€3,300€2,970until 15 Feb
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Cape TownScheduled
15 – 19 Mar 2027€5,100€4,590until 22 Feb
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CasablancaScheduled
22 – 26 Mar 2027€4,300€3,870until 1 Mar
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DammamScheduled
28 Mar – 1 Apr 2027€4,200€3,780until 8 Mar
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DohaScheduled
4 – 8 Apr 2027€4,400€3,960until 15 Mar
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ErbilScheduled
11 – 15 Apr 2027€3,100€2,790until 22 Mar
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DubaiScheduled
11 – 15 Apr 2027€4,400€3,960until 22 Mar
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GenevaScheduled
19 – 23 Apr 2027€6,300€5,670until 29 Mar
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IstanbulScheduled
26 – 30 Apr 2027€4,700€4,230until 5 Apr
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JeddahScheduled
2 – 6 May 2027€4,200€3,780until 12 Apr
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Available in: Istanbul · Dubai · London · Doha · Amsterdam

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