Telehealth & Virtual Care Program Management Training Course

Course Overview

Learning Objectives

• Develop a structured approach to managing virtual care as a service line.
• Assess population need, service demand, and organizational readiness for telehealth delivery.
• Evaluate virtual care models, including teleconsultation, tele-ICU, remote monitoring, and virtual wards.
• Establish governance structures and accountability for virtual services across networks.
• Apply licensing, credentialing, and privileging requirements to practitioners who deliver services remotely.
• Design consent, identity verification, privacy, and documentation arrangements for virtual encounters.
• Map and redesign virtual care workflows, roles, scheduling, and escalation pathways.
• Define technology, connectivity, cybersecurity, and continuity requirements for virtual service platforms.
• Analyze reimbursement models, payer arrangements, and contracting options for virtual services.
• Build cost and financial sustainability models for telehealth programs.
• Define performance indicators covering access, utilization, quality, patient experience, equity, and cost.
• Develop a roadmap for scaling virtual care from pilots to an integrated network.

Who Should Attend

Learning Outcomes

• Explain the main virtual care models and their operational requirements.
• Assess demand, readiness, and the suitability of services for virtual delivery.
• Select an appropriate service model for a defined population and specialty.
• Design a governance structure with clear accountability for virtual services.
• Apply licensing, credentialing, consent, and privacy requirements to virtual encounters.
• Map virtual care workflows, roles, handoffs, and escalation to in-person care.
• Specify technology, connectivity, and continuity requirements for virtual service platforms.
• Evaluate reimbursement options and prepare a contracting approach with payers.
• Build a costing model and business case for a virtual service line.
• Develop a performance dashboard covering access, utilization, quality, experience, and cost.
• Assess equity and digital inclusion in access to virtual services.
• Prepare a practical scale-up roadmap for an integrated virtual care network.

Course Outline