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Quest Training

Telecom OSS/BSS Fundamentals & Architecture Training Course

Explains how telecom OSS and BSS are built and integrated to support the service lifecycle, from product design and ordering to provisioning and billing.

TOSS · Telecom OSS, BSS & Service ManagementAll Levels#2584ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Telecommunications & Satellite TechnologyCategories:Telecom OSS, BSS & Service Management

Course Overview

This advanced programme provides a practical foundation in the architecture, components, integration models, and operational role of Operations Support Systems (OSS) and Business Support Systems (BSS) within modern telecommunications environments. The course examines how OSS and BSS support the complete telecom service lifecycle, from product and service design through ordering, provisioning, activation, assurance, billing, charging, customer management, and revenue processes. Participants will explore the relationship between network operations, service management, commercial processes, and customer experience. A strong focus is placed on understanding system architecture, functional domains, data flows, interfaces, integration patterns, and the interaction between OSS/BSS platforms and network technologies. The programme also addresses API-driven integration, service orchestration, automation, cloud environments, and evolving digital telecom architectures. Through practical architecture exercises and telecom scenarios, participants will analyse OSS/BSS landscapes, map end-to-end service flows, identify integration points, evaluate architectural dependencies, and develop structured approaches to modernising telecom support systems.

Learning Objectives

  • Analyse the role and evolution of OSS and BSS within telecommunications.
  • Distinguish between core OSS and BSS domains and their business and operational responsibilities.
  • Understand the end-to-end telecom service lifecycle supported by OSS/BSS platforms.
  • Analyse the relationship between network, service, resource, customer, product, and revenue management systems.
  • Examine common OSS/BSS architectural models and functional components.
  • Map data, process, and service flows across integrated telecom platforms.
  • Evaluate integration approaches between OSS/BSS systems and network environments.
  • Apply API-based and event-driven integration concepts to telecom architectures.
  • Analyse provisioning, service activation, assurance, charging, billing, and customer management processes.
  • Identify architectural dependencies, integration challenges, and operational risks.
  • Evaluate modernisation approaches involving cloud, automation, orchestration, and digital platforms.
  • Develop practical architecture views for telecom OSS/BSS environments.

Who Should Attend

This programme is designed for Telecom Engineers, OSS/BSS Engineers, Network Engineers, Telecom Architects, IT Architects, Solution Architects, Service Management Professionals, and Technical Project Managers working within telecommunications environments. It is also suitable for professionals involved in telecom operations, service provisioning, network management, billing, charging, customer management, digital transformation, systems integration, and technology strategy. The course is particularly relevant to telecom operators, service providers, technology vendors, and organisations undertaking OSS/BSS transformation, network modernisation, service automation, or digital customer experience initiatives.

Learning Outcomes

  • Explain the purpose and architecture of modern telecom OSS/BSS environments.
  • Identify major OSS and BSS functional domains and their relationships.
  • Trace an end-to-end telecom service from product definition to activation and billing.
  • Map interactions between network, service, resource, customer, and commercial systems.
  • Analyse OSS/BSS interfaces, data flows, and integration dependencies.
  • Evaluate common integration patterns used across telecom support systems.
  • Apply API and event-driven integration concepts to telecom use cases.
  • Analyse provisioning, activation, assurance, charging, and billing workflows.
  • Identify operational and architectural risks within complex OSS/BSS landscapes.
  • Evaluate the impact of cloud, automation, orchestration, and digitalisation on OSS/BSS architecture.
  • Develop logical architecture diagrams for selected telecom OSS/BSS scenarios.
  • Assess OSS/BSS modernisation requirements and identify practical improvement priorities.

Course Outline

Day 1

Telecom OSS/BSS Fundamentals & Service Lifecycle

  • Evolution of telecom support systems
  • OSS and BSS roles within telecom operations
  • Key differences between OSS and BSS
  • Major functional domains and system responsibilities
  • Telecom product and service lifecycle
  • Customer, product, service, and resource perspectives
  • Order-to-activate and order-to-cash processes
  • Relationship between network operations and business processes
  • OSS/BSS stakeholders and operating models
  • Practical Application: Map an end-to-end telecom service lifecycle and identify the supporting OSS/BSS functions
Day 2

OSS Architecture & Network Operations

  • Network management and operational support
  • Service management and resource management
  • Fault, performance, configuration, and inventory management
  • Service provisioning and activation
  • Network and service assurance
  • Resource and topology information
  • Service orchestration concepts
  • OSS interaction with network elements and controllers
  • Operational data flows and dependencies
  • Practical Application: Develop a logical OSS architecture and map network-to-service operational flows
Day 3

BSS Architecture & Commercial Processes

  • Customer management and customer information
  • Product catalogue and product lifecycle
  • Customer relationship management
  • Order management and fulfilment
  • Charging and billing architecture
  • Revenue management and payment processes
  • Contract and subscription management
  • BSS support for digital channels
  • Customer-to-cash and order-to-cash processes
  • Practical Application: Map a telecom customer journey from product selection through ordering, fulfilment, charging, and billing
Day 4

OSS/BSS Integration & Architecture

  • OSS/BSS integration principles
  • System interfaces and integration layers
  • APIs and service-based integration
  • Event-driven architecture and messaging
  • Data synchronisation and information exchange
  • Workflow and service orchestration
  • Integration with network platforms and external systems
  • Microservices and modular architecture concepts
  • Integration challenges, dependencies, and failure points
  • Practical Application: Design an integration flow connecting customer, order, service, network, charging, and billing systems
Day 5

Modern OSS/BSS Architecture & Transformation

  • Evolution toward digital OSS/BSS
  • Cloud-based telecom support architectures
  • Automation and intelligent orchestration
  • Real-time service management and assurance
  • Data-driven operations and analytics
  • Open and modular architecture approaches
  • OSS/BSS modernisation strategies
  • Architecture governance and transformation priorities
  • Assessing legacy system dependencies and migration challenges
  • Final Workshop: Develop a modern telecom OSS/BSS reference architecture covering customer, product, order, service, resource, network, charging, billing, integration, automation, and operational management layers

Upcoming Dates

Selected date

Amman · 14 – 18 Mar 2027 · Classroom

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