Telecom Network Operations & Maintenance Best Practices Training Course

Covers proven practices for monitoring, maintaining and troubleshooting telecom networks to optimize performance and reduce service disruptions.

NOTM · Network Operations & Telecommunications ManagementAll Levels#2788ClassroomEnglish , Arabic

Duration

5 Days

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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Telecommunications & Satellite TechnologyCategories:Network Operations & Telecommunications Management

Course Overview

The Telecom Network Operations & Maintenance Best Practices Training Course develops the technical and operational capabilities required to maintain reliable telecommunications infrastructure, optimize network performance, and reduce service disruptions. The course addresses the operational practices used to monitor, maintain, troubleshoot, and improve telecommunications networks across mobile, fixed-line, transmission, and IP-based environments. Participants explore network operations procedures, preventive and corrective maintenance, fault management, performance monitoring, service restoration, and maintenance planning. The programme examines the role of network management systems, alarms, performance indicators, configuration records, and standardized operating procedures in improving fault detection, reducing downtime, and maintaining service quality. The course covers maintenance strategies for radio access networks, transmission systems, fiber-optic infrastructure, power systems, and supporting telecommunications equipment. It also addresses equipment lifecycle management, spare parts planning, site inspections, change control, backup and recovery, and coordination between network operations teams, field technicians, vendors, and service providers. Through practical exercises and operational scenarios, participants develop structured approaches to fault diagnosis, root cause analysis, maintenance prioritization, and performance improvement. The course also emphasizes safety, documentation, service-level agreements (SLAs), and key performance indicators (KPIs), helping organizations strengthen network availability, control operating costs, and improve the reliability of telecommunications services.

Learning Objectives

Explain the operational principles and maintenance requirements of modern telecommunications networks.
Establish effective network operations and maintenance procedures aligned with service availability targets.
Apply preventive, corrective, and condition-based maintenance strategies to telecommunications infrastructure.
Monitor network performance and interpret alarms, fault records, and operational indicators.
Improve fault diagnosis, incident escalation, and service restoration processes.
Identify the causes of recurring network failures through structured root cause analysis.
Develop maintenance schedules, equipment inspection plans, and asset lifecycle management procedures.
Evaluate the performance and reliability of radio access, transmission, fiber-optic, and IP network infrastructure.
Strengthen spare parts management, maintenance resource allocation, and field service coordination.
Apply change management, configuration control, and backup procedures to reduce operational risks.
Monitor maintenance effectiveness using KPIs, MTTR, availability, and service quality indicators.
Develop a practical improvement plan for telecom network reliability, maintenance efficiency, and operational cost control.

Who Should Attend

This course is designed for professionals responsible for operating, maintaining, troubleshooting, and improving telecommunications networks and supporting infrastructure. It is suitable for telecommunications operators, service providers, enterprise network teams, infrastructure contractors, and organizations managing fixed, mobile, fiber-optic, and IP-based communication systems. The programme is particularly relevant to: Telecom network operations and maintenance managers. Telecommunications engineers and network administrators. Radio access network (RAN) engineers and field technicians. Transmission, microwave, and fiber-optic engineers. IP network and core network operations specialists. Field maintenance supervisors and technical support teams. Network performance and service quality engineers. Infrastructure and asset management professionals. Maintenance planners and reliability engineers. Technical project managers and service delivery managers. Contractors and service providers responsible for telecom infrastructure. Professionals involved in network modernization and operational improvement.

Learning Outcomes

Describe the architecture and operational requirements of modern telecommunications networks.
Develop preventive and corrective maintenance procedures for telecom infrastructure.
Interpret network alarms, fault logs, and performance monitoring data.
Apply systematic troubleshooting techniques to isolate and resolve network faults.
Perform root cause analysis and develop corrective and preventive actions.
Prepare maintenance schedules, inspection checklists, and equipment service records.
Evaluate network availability, reliability, capacity, and service quality.
Coordinate field maintenance activities, technical escalations, and service restoration.
Improve spare parts planning, asset tracking, and equipment lifecycle management.
Apply change control, configuration management, and recovery procedures.
Measure maintenance performance using relevant operational KPIs and service-level targets.
Prepare an actionable roadmap for improving network reliability, maintenance efficiency, and cost effectiveness.

Course Outline

Day 1

Telecommunications Network Architecture and Operational Management

Overview of modern telecommunications networks and their operational requirements.
Key components of mobile, fixed-line, fiber-optic, microwave, and IP-based networks.
Radio access networks, core networks, transmission systems, and network interconnections.
Network operations models, responsibilities, escalation structures, and operational coverage.
Network Operations Center (NOC) functions and integration with field maintenance teams.
Network management systems (NMS), element management systems (EMS), and monitoring platforms.
Alarm classification, event management, fault logging, and incident prioritization.
Standard operating procedures (SOPs), operational runbooks, and maintenance documentation.
Service availability requirements, service-level agreements (SLAs), and operational accountability.
Coordination between network operations, engineering, cybersecurity, vendors, and service providers.
Practical Exercise: Map a telecommunications network architecture, identify critical network elements and dependencies, and develop an operational responsibility and escalation matrix.

Day 2

Preventive, Corrective, and Condition-Based Maintenance

Maintenance strategies for telecommunications equipment and infrastructure.
Differences between preventive, corrective, predictive, and condition-based maintenance.
Developing maintenance schedules according to equipment criticality, operating conditions, and manufacturer recommendations.
Routine inspections of telecom sites, equipment rooms, cabinets, and outdoor installations.
Maintenance requirements for radio equipment, antennas, transmission devices, routers, switches, and supporting systems.
Fiber-optic inspection, connector cleaning, cable condition assessment, and optical performance checks.
Power systems maintenance, including rectifiers, batteries, power distribution, and backup power equipment.
Environmental monitoring for temperature, humidity, ventilation, dust, and water ingress.
Work orders, maintenance checklists, inspection records, and equipment service histories.
Maintenance planning, work prioritization, resource allocation, and coordination of maintenance windows.
Practical Exercise: Develop a preventive maintenance plan for a telecommunications site, including inspection frequencies, equipment criticality, required resources, work orders, and maintenance acceptance criteria.

Day 3

Fault Management, Troubleshooting, and Service Restoration

Telecommunications fault management processes and incident lifecycle.
Identifying and classifying network faults using alarms, event logs, performance data, and field reports.
Troubleshooting methodologies for radio access, transmission, fiber-optic, and IP network faults.
Diagnosing connectivity loss, degraded signal quality, transmission errors, packet loss, and intermittent service.
Optical fiber fault localization and interpretation of optical power measurements and OTDR results.
Microwave link troubleshooting, interference assessment, and transmission availability considerations.
IP network troubleshooting involving routing, switching, interface errors, latency, and congestion.
Fault isolation across network layers and identification of upstream dependencies.
Incident severity assessment, escalation procedures, and coordination of technical response teams.
Service restoration, temporary corrective measures, and verification of network recovery.
Root cause analysis using structured techniques such as the 5 Whys and cause-and-effect analysis.
Practical Exercise: Analyze a simulated telecom service outage, interpret alarm and performance records, isolate the likely fault location, establish restoration priorities, and prepare a root cause analysis with corrective actions.

Day 4

Network Performance Optimization, Reliability, and Asset Management

Network performance monitoring and service quality assessment.
Availability, reliability, capacity, latency, packet loss, throughput, and other operational performance indicators.
Radio network performance indicators, including signal quality, accessibility, retainability, and mobility performance where applicable.
Transmission performance monitoring and identification of degradation trends.
Capacity planning, traffic analysis, and detection of network bottlenecks.
Identifying recurring failures, chronic faults, and underperforming network elements.
Reliability analysis and prioritization of critical equipment and network dependencies.
Asset registers, equipment identification, configuration records, and lifecycle tracking.
Spare parts management, stock availability, repair cycles, and critical spares planning.
Vendor performance, maintenance contracts, warranty management, and technical support coordination.
Maintenance KPIs, including MTTR, failure frequency, preventive maintenance compliance, and availability.
Practical Exercise: Evaluate a sample network performance and maintenance report, identify recurring faults and capacity constraints, prioritize critical assets, and recommend reliability and maintenance improvements.

Day 5

Maintenance Governance, Safety, Change Control, and Continuous Improvement

Maintenance governance, operational accountability, and compliance with approved procedures.
Job safety planning, site access controls, permit-to-work requirements, and hazard assessment.
Safe maintenance practices for electrical systems, elevated installations, rooftop equipment, and telecommunications sites.
Change management procedures for network upgrades, equipment replacement, configuration changes, and planned maintenance.
Pre-change risk assessment, approval workflows, maintenance windows, and stakeholder notification.
Configuration management, configuration backups, restoration procedures, and version control.
Post-maintenance testing, acceptance criteria, service verification, and closure documentation.
Business continuity and disaster recovery considerations for critical telecommunications services.
Operational reporting, maintenance audits, documentation quality, and lessons learned.
Using incident trends and performance data to identify continuous improvement opportunities.
Developing improvement initiatives to reduce downtime, repeat failures, maintenance costs, and service quality issues.
Practical Exercise: Prepare a telecommunications network maintenance improvement plan covering priority risks, preventive maintenance, change control, safety requirements, spare parts, performance KPIs, and implementation milestones.

Upcoming Dates

Selected date

Milan · 22 – 26 Mar 2027 · Classroom

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