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Quest Training

Telecom Billing, Charging & Revenue Assurance Training Course

Traces how usage, tariffs, agreements and payments become accurate bills in telecom charging and billing systems, and the revenue assurance controls involved.

TOSS · Telecom OSS, BSS & Service ManagementAll Levels#2585ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Telecommunications & Satellite TechnologyCategories:Telecom OSS, BSS & Service Management

Course Overview

This advanced programme provides a practical understanding of telecom billing, charging, and revenue assurance processes across modern telecommunications environments. It focuses on how usage, services, tariffs, customer agreements, payments, and revenue data are transformed into accurate and controlled financial outcomes. The course examines the relationship between charging and billing systems, product catalogues, rating, mediation, customer management, payment platforms, revenue management, and network usage data. Participants will analyse the complete revenue lifecycle from service consumption and usage capture through rating, charging, invoicing, payment, reconciliation, and revenue recognition. A strong emphasis is placed on revenue assurance, including leakage identification, data validation, reconciliation, fraud and error detection, billing integrity, process controls, and performance monitoring. The programme addresses both prepaid and postpaid environments as well as traditional and digital telecom services. Through practical scenarios, participants will analyse billing flows, investigate revenue discrepancies, identify leakage points, design control mechanisms, and develop revenue assurance measures that improve billing accuracy, financial visibility, and revenue protection.

Learning Objectives

  • Analyse the architecture and processes supporting telecom billing and charging.
  • Understand the complete telecom revenue lifecycle from usage capture to payment and reconciliation.
  • Evaluate rating, charging, invoicing, and payment processes across telecom services.
  • Analyse the relationship between network usage, mediation, charging, billing, and revenue systems.
  • Differentiate prepaid, postpaid, real-time, and batch charging models.
  • Assess tariff, pricing, discount, bundle, and rating structures.
  • Identify common sources of billing errors, revenue leakage, and financial discrepancies.
  • Apply reconciliation techniques to validate usage, charging, billing, and revenue data.
  • Develop controls for monitoring revenue leakage and billing integrity.
  • Analyse revenue assurance indicators and investigate abnormal patterns.
  • Evaluate the impact of system integration, data quality, and process weaknesses on revenue.
  • Develop practical revenue assurance and continuous improvement measures.

Who Should Attend

This programme is designed for Telecom Billing Specialists, Charging Engineers, Revenue Assurance Professionals, Telecom Finance Professionals, Billing Operations Managers, Revenue Management Specialists, and OSS/BSS Professionals. It is also suitable for Telecom Engineers, IT and Systems Professionals, Data Analysts, Fraud Management Professionals, Commercial Managers, Product Managers, and professionals involved in billing, charging, reconciliation, collections, or revenue protection. The programme is particularly relevant to telecom operators, service providers, and technology organisations managing complex billing environments, multiple products and tariffs, prepaid and postpaid services, digital services, or large-scale revenue assurance operations.

Learning Outcomes

  • Explain the architecture and functional components of modern telecom billing and charging environments.
  • Map the end-to-end telecom revenue lifecycle.
  • Analyse usage capture, mediation, rating, charging, billing, and payment processes.
  • Evaluate prepaid and postpaid charging models and their operational requirements.
  • Assess tariff, pricing, discount, bundle, and rating configurations.
  • Trace billing and revenue data across integrated telecom platforms.
  • Identify potential revenue leakage points across systems and processes.
  • Perform reconciliation between network usage, charging, billing, and financial records.
  • Investigate billing anomalies and revenue discrepancies using structured analysis.
  • Develop revenue assurance controls and monitoring mechanisms.
  • Use revenue assurance KPIs to assess performance and identify emerging risks.
  • Develop an action plan to strengthen billing accuracy, revenue protection, and operational control.

Course Outline

Day 1

Telecom Billing & Charging Fundamentals

  • Telecom billing and charging concepts
  • Billing architecture and functional components
  • Revenue lifecycle in telecommunications
  • Prepaid and postpaid environments
  • Real-time and batch charging
  • Usage capture and event generation
  • Mediation and usage data processing
  • Rating and charge calculation
  • Invoice generation and customer billing
  • Practical Application: Map an end-to-end telecom usage-to-billing process and identify key system interactions
Day 2

Charging, Rating, Tariffs & Billing Operations

  • Charging models and charging events
  • Real-time charging and balance management
  • Rating engines and rating logic
  • Tariff structures and pricing rules
  • Discounts, bundles, promotions, and allowances
  • Product and service configuration
  • Recurring and usage-based charges
  • Billing cycles and invoice generation
  • Adjustments, credits, disputes, and corrections
  • Practical Application: Design a charging and rating scenario covering tariffs, bundles, discounts, usage, and customer billing
Day 3

Revenue Assurance & Leakage Management

  • Principles of telecom revenue assurance
  • Revenue leakage sources and risk areas
  • Usage-to-billing reconciliation
  • Billing-to-cash reconciliation
  • Data completeness and accuracy controls
  • Process and system leakage
  • Configuration and tariff errors
  • Unbilled usage and incorrect charging
  • Leakage detection and prioritisation
  • Practical Application: Investigate a simulated revenue leakage case and identify the root cause, financial impact, and corrective action
Day 4

Revenue Assurance Analytics, Controls & Risk Management

  • Revenue assurance control frameworks
  • Reconciliation models and control points
  • Revenue assurance KPIs and performance indicators
  • Exception management and anomaly detection
  • Data quality monitoring
  • System and interface controls
  • Fraud and revenue leakage indicators
  • Root-cause analysis of billing discrepancies
  • Risk-based assurance and control prioritisation
  • Practical Application: Build a revenue assurance control framework covering key telecom revenue processes and risk points
Day 5

Revenue Protection, Governance & Continuous Improvement

  • Integrating billing, charging, finance, and revenue assurance
  • Revenue assurance governance
  • Management reporting and executive dashboards
  • Leakage measurement and financial impact assessment
  • Prioritising revenue recovery opportunities
  • Improving billing accuracy and process efficiency
  • Monitoring changes in products, tariffs, and services
  • Managing digital and emerging telecom revenue models
  • Continuous improvement and assurance maturity
  • Final Workshop: Develop an integrated Telecom Revenue Assurance Plan covering billing and charging flows, reconciliation, leakage risks, control points, KPIs, financial impact, corrective actions, and continuous monitoring

Upcoming Dates

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Baku · 20 – 24 Sept 2027 · Classroom

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GenevaScheduled
2 – 6 Nov 2026€7,300—
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IstanbulScheduled
9 – 13 Nov 2026€5,300—
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Kuala LumpurScheduled
16 – 20 Nov 2026€4,700—
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LisbonScheduled
23 – 27 Nov 2026€6,000€5,400until 2 Nov
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LondonScheduled
30 Nov – 4 Dec 2026€5,800€5,220until 9 Nov
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MadinahScheduled
7 – 11 Dec 2026€4,800€4,320until 16 Nov
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MadridScheduled
7 – 11 Dec 2026€6,000€5,400until 16 Nov
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MakkahScheduled
14 – 18 Dec 2026€4,800€4,320until 23 Nov
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ManamaScheduled
21 – 25 Dec 2026€5,300€4,770until 30 Nov
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MarbellaScheduled
28 Dec 2026 – 1 Jan 2027€6,000€5,400until 7 Dec
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MilanScheduled
4 – 8 Jan 2027€7,000€6,300until 14 Dec
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MunichScheduled
11 – 15 Jan 2027€6,000€5,400until 21 Dec
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MuscatScheduled
18 – 22 Jan 2027€6,300€5,670until 28 Dec
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OnlineScheduled
24 – 28 Jan 2027€2,700€2,430until 4 Jan
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ParisScheduled
25 – 29 Jan 2027€6,700€6,030until 4 Jan
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RiyadhScheduled
1 – 5 Feb 2027€4,800€4,320until 11 Jan
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RomeScheduled
8 – 12 Feb 2027€7,000€6,300until 18 Jan
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SalalahScheduled
15 – 19 Feb 2027€6,300€5,670until 25 Jan
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TunisiaScheduled
22 – 26 Feb 2027€4,300€3,870until 1 Feb
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ViennaScheduled
1 – 5 Mar 2027€6,400€5,760until 8 Feb
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ZurichScheduled
8 – 12 Mar 2027€5,800€5,220until 15 Feb
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AmmanScheduled
14 – 18 Mar 2027€4,000€3,600until 22 Feb
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AmsterdamScheduled
15 – 19 Mar 2027€6,000€5,400until 22 Feb
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BakuScheduled
22 – 26 Mar 2027€5,300€4,770until 1 Mar
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BarcelonaScheduled
29 Mar – 2 Apr 2027€6,000€5,400until 8 Mar
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CairoScheduled
5 – 9 Apr 2027€3,800€3,420until 15 Mar
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CasablancaScheduled
12 – 16 Apr 2027€4,700€4,230until 22 Mar
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DammamScheduled
19 – 23 Apr 2027€4,800€4,320until 29 Mar
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DohaScheduled
26 – 30 Apr 2027€4,700€4,230until 5 Apr
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DubaiScheduled
2 – 6 May 2027€4,700€4,230until 12 Apr
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BakuScheduled
20 – 24 Sept 2027€5,300€4,770until 30 Aug
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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