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Team Collaboration: Communication & Team Performance Training Course

Strengthens how team members share information, coordinate responsibilities and solve problems together, building the trust and accountability of strong teams.

MGT · Management SkillsAll Levels#2677ClassroomEnglish , Arabic
Duration
5 Days
Download BrochureView Upcoming Dates

Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Course Overview

The Team Collaboration: Communication & Team Performance Training Course is designed to strengthen the communication, interpersonal, and collaborative capabilities required to build high-performing teams in modern organizations. The programme focuses on improving how individuals share information, coordinate responsibilities, solve problems collectively, and work toward common objectives. It emphasizes the importance of trust, accountability, mutual respect, and effective communication in creating productive working relationships and achieving sustainable organizational performance. Participants explore the principles of effective teamwork, team dynamics, collaborative decision-making, and shared responsibility. The course examines how individual working styles, professional backgrounds, communication preferences, and behavioral differences influence team interactions. Participants learn to recognize the characteristics of effective teams, identify barriers to collaboration, clarify roles and responsibilities, and establish common expectations that support coordination across departments and functional groups. A key component of the programme is developing practical communication skills that support cooperation and reduce misunderstandings. Participants examine active listening, constructive feedback, clear instruction, questioning techniques, meeting facilitation, and professional communication across different organizational levels. The course also addresses interpersonal challenges, workplace disagreements, communication breakdowns, and the role of emotional intelligence in maintaining productive relationships. Particular attention is given to creating an environment in which team members can express concerns, exchange ideas, and contribute to collective decisions constructively. The programme further explores team performance management, collaborative problem-solving, conflict resolution, and continuous improvement. Participants develop techniques for setting shared goals, allocating responsibilities, monitoring progress, managing competing priorities, and addressing performance gaps. The course highlights the importance of psychological safety, accountability, inclusive participation, and constructive leadership in encouraging team members to contribute their knowledge and capabilities. It also examines approaches for improving collaboration in cross-functional, geographically distributed, and hybrid teams. Through practical exercises, team-based challenges, communication simulations, case studies, and a final integrated workshop, participants develop actionable methods for improving team coordination and performance. The programme supports organizations in strengthening collaboration, reducing communication barriers, improving collective decision-making, and building teams that can adapt to changing priorities while maintaining productivity, professional relationships, and shared accountability.

Learning Objectives

  • Explain the principles of effective teamwork, collaboration, and high-performance team development.
  • Identify team dynamics, individual working styles, and behavioral factors that influence collaboration.
  • Apply communication techniques that improve information sharing, coordination, and mutual understanding.
  • Establish clear team objectives, roles, responsibilities, and shared performance expectations.
  • Develop active listening, questioning, feedback, and interpersonal communication skills.
  • Apply emotional intelligence to manage workplace interactions and strengthen professional relationships.
  • Facilitate productive team meetings, collaborative discussions, and group decision-making.
  • Resolve disagreements and communication challenges through constructive dialogue and problem-solving.
  • Apply collaborative methods to analyze problems, evaluate alternatives, and develop practical solutions.
  • Monitor team performance, identify improvement opportunities, and address coordination gaps.
  • Strengthen accountability, trust, inclusion, and shared responsibility within teams.
  • Develop practical action plans to improve communication, collaboration, and team performance.

Who Should Attend

This course is designed for professionals who work in teams, coordinate activities across departments, or hold responsibilities for team leadership and performance improvement, including: Team leaders, supervisors, and frontline managers. Department heads and functional managers. Project managers and project team members. Programme managers and cross-functional team coordinators. Human resources professionals and organizational development specialists. Operations managers responsible for coordinating daily activities. Administrative and support teams working across multiple departments. Customer service and client relationship teams. Sales, marketing, and business development professionals. Procurement and supply chain teams coordinating with internal and external stakeholders. Technical specialists and professionals working in multidisciplinary teams. Professionals working in remote, hybrid, or geographically distributed teams. Government employees and public-sector professionals involved in collaborative service delivery. Newly appointed managers and professionals preparing for team leadership responsibilities. Individuals seeking to improve communication, interpersonal effectiveness, and collaborative problem-solving skills.

Learning Outcomes

  • Describe the characteristics of effective teams and the factors that influence team performance.
  • Recognize communication barriers and behavioral patterns that affect collaboration.
  • Clarify team objectives, responsibilities, working agreements, and performance expectations.
  • Apply active listening and constructive questioning to improve mutual understanding.
  • Deliver clear instructions, professional feedback, and relevant information to team members.
  • Adapt communication approaches to different personalities, working styles, and professional contexts.
  • Facilitate productive meetings and support collaborative decision-making.
  • Address disagreements and interpersonal challenges through constructive communication.
  • Apply structured problem-solving techniques to team-based challenges.
  • Monitor team progress and identify performance gaps and coordination issues.
  • Promote trust, inclusion, accountability, and shared responsibility within teams.
  • Prepare a team improvement plan with defined actions, responsibilities, and performance indicators.

Course Outline

Day 1

Team Collaboration Fundamentals and Team Dynamics

  • Understanding teamwork and collaboration in modern organizations.
  • Characteristics of high-performing teams and the factors that support sustainable performance.
  • Differences between individual contribution, team coordination, and collective accountability.
  • Understanding team roles, responsibilities, expectations, and working agreements.
  • Exploring individual working styles, behavioral preferences, and interpersonal differences.
  • Identifying common barriers to teamwork, including unclear responsibilities and competing priorities.
  • Building trust, mutual respect, and professional relationships within teams.
  • Establishing shared objectives and aligning individual contributions with team outcomes.
  • Understanding team development, group dynamics, and the impact of workplace culture.
  • Creating an environment that encourages participation, cooperation, and knowledge sharing.
  • Practical Exercise: Analyse a simulated team with unclear responsibilities, conflicting priorities, and inconsistent communication. Identify the causes of poor collaboration and develop a team agreement defining roles, expectations, and shared objectives.
Day 2

Effective Communication and Interpersonal Skills

  • Principles of clear, professional, and purpose-driven workplace communication.
  • Active listening techniques and methods for confirming understanding.
  • Asking effective questions to clarify expectations and identify concerns.
  • Communicating instructions, updates, priorities, and operational information accurately.
  • Providing constructive feedback and receiving feedback professionally.
  • Adapting communication styles to different personalities and professional situations.
  • Understanding verbal and non-verbal communication in team interactions.
  • Applying emotional intelligence to manage reactions and strengthen relationships.
  • Preventing misunderstandings and addressing communication breakdowns.
  • Using digital communication channels effectively in distributed and hybrid teams.
  • Maintaining professional communication during periods of pressure and uncertainty.
  • Practical Exercise: Participate in a communication simulation involving unclear instructions, competing interpretations, and incomplete information. Practise active listening, clarification, feedback, and message confirmation to improve team understanding.
Day 3

Team Problem-Solving, Decision-Making, and Conflict Resolution

  • Identifying team problems and distinguishing underlying causes from visible symptoms.
  • Applying structured problem-solving methods to workplace challenges.
  • Encouraging idea generation, constructive discussion, and knowledge sharing.
  • Evaluating alternatives and making decisions based on evidence and agreed criteria.
  • Managing different opinions and balancing individual perspectives with team objectives.
  • Understanding the causes of workplace disagreements and interpersonal conflict.
  • Applying constructive dialogue and negotiation techniques to resolve differences.
  • Managing difficult conversations without damaging professional relationships.
  • Reaching agreement on responsibilities, priorities, and corrective actions.
  • Documenting team decisions and communicating agreed actions.
  • Learning from errors, setbacks, and unsuccessful collaborative efforts.
  • Practical Exercise: Work in teams to resolve a simulated operational problem involving limited resources, conflicting priorities, and different professional viewpoints. Develop a solution, justify the decision, and document the agreed responsibilities and follow-up actions.
Day 4

Team Performance, Accountability, and Collaborative Leadership

  • Defining team performance objectives and aligning them with organizational priorities.
  • Establishing measurable goals, milestones, and shared performance indicators.
  • Allocating responsibilities according to team capabilities, workload, and operational requirements.
  • Monitoring progress, identifying delays, and addressing coordination gaps.
  • Strengthening accountability through clear commitments and follow-up procedures.
  • Applying coaching and constructive feedback to improve team contribution.
  • Encouraging participation, initiative, and responsible decision-making.
  • Understanding psychological safety and its role in knowledge sharing and team effectiveness.
  • Managing competing workloads and coordinating activities across departments.
  • Improving collaboration in cross-functional, remote, and hybrid teams.
  • Recognizing team achievements and reinforcing positive collaborative behaviors.
  • Developing continuous improvement practices based on team feedback and performance reviews.
  • Practical Exercise: Review a simulated team performance report containing missed deadlines, duplicated work, and inconsistent accountability. Identify the underlying issues and prepare an improvement plan with assigned responsibilities, milestones, and performance measures.
Day 5

Integrated Team Collaboration and Final Workshop

  • Integrating communication, teamwork, problem-solving, and performance management practices.
  • Developing a practical framework for team collaboration and shared accountability.
  • Establishing team communication protocols, meeting arrangements, and information-sharing practices.
  • Improving coordination between departments and professional disciplines.
  • Managing changing priorities while maintaining team alignment and productivity.
  • Using feedback and performance data to identify opportunities for improvement.
  • Establishing mechanisms for resolving issues and escalating operational concerns.
  • Strengthening trust, inclusion, and constructive participation in team activities.
  • Evaluating collaboration effectiveness through performance indicators and team reviews.
  • Developing individual and collective commitments to support improved performance.
  • Preparing action plans for sustained teamwork and continuous improvement.
  • Presenting recommendations for improving team communication, coordination, and results.
  • Final Workshop: Participants work in teams to address a simulated organizational challenge involving communication gaps, competing priorities, resource constraints, and performance issues. Each group develops a comprehensive collaboration plan covering team objectives, role allocation, communication protocols, decision-making procedures, conflict resolution, accountability, and performance monitoring. Participants present their proposed solution, explain how the team reached its decisions, and establish measurable actions for implementation. The workshop evaluates communication effectiveness, collaborative problem-solving, participation, decision quality, accountability, and the practicality of the proposed team improvement plan.

Upcoming Dates

Selected date

London · 30 Nov – 4 Dec 2026 · Classroom

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CityDatesPrice per ParticipantEarly Bird
IstanbulScheduled
2 – 6 Nov 2026€4,700—
JeddahScheduled
8 – 12 Nov 2026€4,200—
Kuala LumpurScheduled
16 – 20 Nov 2026€4,400—
Cape TownScheduled
23 – 27 Nov 2026€5,100€4,590until 2 Nov
LisbonScheduled
23 – 27 Nov 2026€5,400€4,860until 2 Nov
MadinahScheduled
30 Nov – 4 Dec 2026€4,200€3,780until 9 Nov
LondonScheduled
30 Nov – 4 Dec 2026€5,600€5,040until 9 Nov
MadridScheduled
7 – 11 Dec 2026€5,400€4,860until 16 Nov
DubaiScheduled
13 – 17 Dec 2026€4,400€3,960until 23 Nov
MakkahScheduled
14 – 18 Dec 2026€4,200€3,780until 23 Nov
ManamaScheduled
21 – 25 Dec 2026€4,700€4,230until 30 Nov
MarbellaScheduled
28 Dec 2026 – 1 Jan 2027€5,400€4,860until 7 Dec
GenevaScheduled
4 – 8 Jan 2027€6,300€5,670until 14 Dec
MilanScheduled
4 – 8 Jan 2027€6,000€5,400until 14 Dec
MuscatScheduled
11 – 15 Jan 2027€5,300€4,770until 21 Dec
MunichScheduled
11 – 15 Jan 2027€5,400€4,860until 21 Dec
OnlineScheduled
17 – 21 Jan 2027€1,700€1,530until 28 Dec
KigaliScheduled
18 – 22 Jan 2027€5,100€4,590until 28 Dec
ParisScheduled
25 – 29 Jan 2027€5,700€5,130until 4 Jan
RiyadhScheduled
1 – 5 Feb 2027€4,200€3,780until 11 Jan
SalalahScheduled
8 – 12 Feb 2027€5,300€4,770until 18 Jan
RomeScheduled
8 – 12 Feb 2027€5,800€5,220until 18 Jan
Sharm El-SheikhScheduled
15 – 19 Feb 2027€4,300€3,870until 25 Jan
SingaporeScheduled
22 – 26 Feb 2027€6,700€6,030until 1 Feb
ViennaScheduled
1 – 5 Mar 2027€5,700€5,130until 8 Feb
AbujaScheduled
1 – 5 Mar 2027€5,100€4,590until 8 Feb
AmmanScheduled
7 – 11 Mar 2027€3,100€2,790until 15 Feb
AmsterdamScheduled
8 – 12 Mar 2027€5,400€4,860until 15 Feb
BarcelonaScheduled
15 – 19 Mar 2027€5,400€4,860until 22 Feb
AccraScheduled
22 – 26 Mar 2027€5,100€4,590until 1 Mar

Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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