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Quest Training

Systems Analysis & Design Training Course

Teaches how to analyse business processes, gather and validate requirements, model system behaviour and design information systems that meet business needs.

ITSG · IT Service Management & IT GovernanceAll Levels#2827ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Information Technology & CybersecurityCategories:IT Service Management & IT Governance

Course Overview

Systems analysis and design provide the foundation for developing effective information systems that align with organisational objectives, operational requirements, and user expectations. Poorly defined requirements, inadequate process analysis, and weak system design can lead to project delays, unnecessary costs, integration problems, and solutions that fail to address business needs. This course develops practical skills in analysing business processes, gathering and validating requirements, modelling system behaviour, and designing reliable information systems. Participants will explore functional and non-functional requirements, process modelling, data modelling, system architecture, database design concepts, interface design, and the use of Unified Modeling Language (UML) diagrams to communicate system specifications. Through case studies and applied design exercises, participants will learn to translate business problems into structured system requirements, evaluate alternative solutions, develop system models, and prepare technical documentation that supports development, testing, implementation, and maintenance. The course also examines stakeholder engagement, requirements traceability, system integration, and iterative development approaches to improve solution quality and reduce implementation risks.

Learning Objectives

  • Apply systematic methods to analyse business processes and information system requirements.
  • Identify stakeholder needs and translate them into clear, testable requirements.
  • Distinguish functional and non-functional requirements.
  • Model business processes, system interactions, and information flows.
  • Apply UML techniques to represent system structure and behaviour.
  • Develop conceptual data models and understand database design principles.
  • Evaluate system architecture and alternative design solutions.
  • Assess usability, security, scalability, and integration requirements.
  • Prepare system specifications and design documentation.
  • Validate requirements and support system testing and implementation planning.

Who Should Attend

Systems analysts and business analysts. Software developers and application design professionals. IT project managers and technical team leaders. Database and information systems specialists. Business process improvement professionals. IT consultants and digital transformation specialists. Product owners and requirements engineers. Professionals involved in system development, integration, and implementation.

Learning Outcomes

  • Analyse business processes and identify system improvement opportunities.
  • Elicit, document, prioritise, and validate stakeholder requirements.
  • Develop use cases, process models, and system interaction diagrams.
  • Apply UML diagrams to communicate system requirements and design.
  • Create conceptual data models and define relationships between data entities.
  • Compare system design alternatives against business and technical criteria.
  • Identify security, performance, scalability, and interoperability requirements.
  • Produce structured system requirements and design specifications.
  • Establish requirements traceability to support testing and change management.
  • Develop a preliminary system design package aligned with business objectives.

Course Outline

Course Outline

Day 1

Systems Analysis Fundamentals and Business Requirements

  • Role of systems analysis and design in the system development life cycle (SDLC).
  • Understanding business objectives, operational challenges, and system boundaries.
  • Stakeholder identification, interviews, workshops, and requirements elicitation.
  • Analysing existing processes, workflows, and information flows.
  • Functional and non-functional requirements.
  • Requirements prioritisation, validation, feasibility, and acceptance criteria.
  • Practical Exercise: Analyse a business scenario, identify stakeholder needs, and prepare an initial requirements specification.
Day 2

Process Modelling and System Requirements Analysis

  • Business process modelling and workflow analysis.
  • Context diagrams, data flow diagrams (DFDs), and process decomposition.
  • Use case modelling and actor-system interactions.
  • UML use case, activity, and sequence diagrams.
  • Identifying business rules, exceptions, dependencies, and system constraints.
  • Requirements documentation, traceability, and change control.
  • Practical Exercise: Model an existing business process and develop use cases and process diagrams for a proposed information system.
Day 3

System Design, Data Modelling, and Architecture

  • Translating requirements into logical and physical system designs.
  • System architecture concepts, components, interfaces, and integration patterns.
  • Conceptual and logical data modelling, entities, attributes, and relationships.
  • Database design principles and introduction to normalisation.
  • User interface design, usability, accessibility, and user experience considerations.
  • Security, performance, scalability, and reliability requirements.
  • Practical Exercise: Develop a high-level system architecture, a conceptual data model, and preliminary interface specifications.
Day 4

Design Validation, Integration, and Quality Assurance

  • Evaluating design alternatives against business and technical requirements.
  • Reviewing system models for completeness, consistency, and feasibility.
  • System integration, APIs, external interfaces, and data exchange considerations.
  • Identifying security risks, single points of failure, and performance bottlenecks.
  • Requirements traceability and the relationship between design and test cases.
  • Design reviews, stakeholder approval, and technical documentation standards.
  • Practical Exercise: Review a proposed system design, identify gaps and risks, and prepare a set of design improvement recommendations.
Day 5

Implementation Planning, Testing, and Case Study

  • Preparing system specifications and design handover documentation.
  • Translating requirements into functional test scenarios and acceptance tests.
  • Supporting system development, configuration, and integration activities.
  • User acceptance testing (UAT), defect management, and requirements verification.
  • Change management, implementation planning, and post-deployment evaluation.
  • Applying iterative and Agile approaches to requirements and design refinement.
  • Practical Exercise: Develop a mini system design package for a business case, including requirements, process models, data models, architecture, and a preliminary testing plan.

Upcoming Dates

Selected date

Lisbon · 8 – 12 Mar 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
MarbellaScheduled
2 – 6 Nov 2026€6,000—
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MuscatScheduled
9 – 13 Nov 2026€6,300—
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OnlineScheduled
15 – 19 Nov 2026€2,700—
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ParisScheduled
23 – 27 Nov 2026€6,700€6,030until 2 Nov
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ViennaScheduled
30 Nov – 4 Dec 2026€6,400€5,760until 9 Nov
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AccraScheduled
7 – 11 Dec 2026€7,700€6,930until 16 Nov
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AbujaScheduled
7 – 11 Dec 2026€7,700€6,930until 16 Nov
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AmsterdamScheduled
14 – 18 Dec 2026€6,000€5,400until 23 Nov
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BarcelonaScheduled
21 – 25 Dec 2026€6,000€5,400until 30 Nov
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BeirutScheduled
27 – 31 Dec 2026€4,500€4,050until 7 Dec
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CairoScheduled
3 – 7 Jan 2027€3,800€3,420until 14 Dec
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Cape TownScheduled
11 – 15 Jan 2027€7,700€6,930until 21 Dec
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CasablancaScheduled
18 – 22 Jan 2027€4,700€4,230until 28 Dec
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DammamScheduled
18 – 22 Jan 2027€4,800€4,320until 28 Dec
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DohaScheduled
25 – 29 Jan 2027€4,700€4,230until 4 Jan
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DubaiScheduled
31 Jan – 4 Feb 2027€4,700€4,230until 11 Jan
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IstanbulScheduled
8 – 12 Feb 2027€5,300€4,770until 18 Jan
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JeddahScheduled
14 – 18 Feb 2027€4,800€4,320until 25 Jan
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KigaliScheduled
22 – 26 Feb 2027€7,700€6,930until 1 Feb
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Kuala LumpurScheduled
1 – 5 Mar 2027€4,700€4,230until 8 Feb
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LondonScheduled
8 – 12 Mar 2027€5,800€5,220until 15 Feb
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LisbonScheduled
8 – 12 Mar 2027€6,000€5,400until 15 Feb
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MadinahScheduled
15 – 19 Mar 2027€4,800€4,320until 22 Feb
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MadridScheduled
22 – 26 Mar 2027€6,000€5,400until 1 Mar
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MakkahScheduled
29 Mar – 2 Apr 2027€4,800€4,320until 8 Mar
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ManamaScheduled
5 – 9 Apr 2027€5,300€4,770until 15 Mar
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MarbellaScheduled
12 – 16 Apr 2027€6,000€5,400until 22 Mar
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MuscatScheduled
19 – 23 Apr 2027€6,300€5,670until 29 Mar
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OnlineScheduled
25 – 29 Apr 2027€2,700€2,430until 5 Apr
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ParisScheduled
26 – 30 Apr 2027€6,700€6,030until 5 Apr
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Available in: Istanbul · Dubai · London · Doha · Amsterdam

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