Supply Chain Performance Management & KPIs Training Course

The Supply Chain Performance Management & KPIs Training Course equips supply chain, procurement, planning, logistics, and finance professionals with the frameworks and tools needed to measure, manage, and improve end-to-end supply chain performance. In government entities, ministries, healthcare systems, banks, manufacturing, retail, and distribution companies, and large corporations, the supply chain affects service continuity, cost, working capital, risk exposure, and sustainability outcomes. Leadership increasingly expects supply chain teams to demonstrate performance with clear, credible, and comparable measures, and to show how improvements contribute to organizational results. Supply chain performance is often measured in fragments. Procurement may be rewarded for price savings that increase inventory or reduce quality, planning may track forecasts without measuring their accuracy and bias, logistics may measure delivery performance while ignoring total cost, and finance may see the impact on working capital only at year end. When each function optimizes its own measures, the end-to-end supply chain can underperform even as individual KPIs appear healthy. Too many indicators, inconsistent definitions, weak data, and reports that do not drive decisions further limit the value of measurement. This course provides an integrated approach to supply chain performance management. Participants learn how to translate organizational strategy into supply chain objectives, build a balanced and aligned KPI framework across the full supply chain, and apply recognized frameworks such as the SCOR model performance attributes and the balanced scorecard. The program covers KPIs for customer service and order fulfillment, demand and supply planning, procurement and supplier performance, inventory, operations and logistics, supply chain cost and financial performance, including working capital and the cash-to-cash cycle, supply chain resilience, and sustainability. Participants also learn how to design metric hierarchies from strategic to operational levels, avoid conflicting incentives between functions, set targets and benchmark performance, ensure data quality, design dashboards and supplier scorecards, run effective performance reviews within sales and operations planning, and use performance insights to drive continuous improvement. The course is delivered through an interactive, application-focused approach with KPI design exercises, data analysis, dashboard building, and case studies. Participants leave with an integrated supply chain KPI framework, a metric hierarchy, KPI definition sheets, a supplier scorecard, a supply chain performance dashboard design, a performance review structure, and an improvement plan for supply chain performance management in their organization.