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Quest Training

Supplier Performance Scorecards & Quality KPIs Training Course

Shows how to build supplier scorecards and quality KPIs with transparent criteria that measure delivery and quality and drive supplier improvement.

SQA · Supplier & Supply Chain Quality ManagementAll Levels#2889ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Supplier & Supply Chain Quality Management

Course Overview

The Supplier Performance Scorecards & Quality KPIs Training Course develops the practical skills required to measure, evaluate, and improve supplier performance using structured scorecards and meaningful quality indicators. It focuses on establishing transparent performance criteria that align supplier capabilities with organizational quality standards, procurement objectives, delivery requirements, and operational priorities. The course covers the design of supplier performance scorecards, the selection of key performance indicators (KPIs), target setting, data collection, scoring methodologies, and performance reporting. Participants examine critical measures such as defect rates, supplier nonconformities, on-time delivery, corrective action closure, audit results, responsiveness, and compliance with specifications. The programme also addresses weighting methods, supplier segmentation, performance thresholds, and the use of objective evidence to support consistent evaluations. Through practical exercises and realistic supplier management scenarios, participants learn to identify underperforming suppliers, analyze recurring quality issues, establish improvement plans, and communicate performance expectations effectively. The course enables organizations to strengthen supplier accountability, reduce quality-related costs, improve supply reliability, and build a data-driven approach to supplier development and continuous improvement.

Learning Objectives

  • Explain the role of supplier scorecards and quality KPIs in supplier performance management.
  • Identify relevant performance indicators based on supplier criticality and business requirements.
  • Design balanced scorecards covering quality, delivery, responsiveness, and compliance.
  • Establish measurable KPI definitions, targets, thresholds, and reporting frequencies.
  • Apply appropriate scoring, weighting, and supplier ranking methodologies.
  • Analyze supplier performance data to identify trends, risks, and recurring deficiencies.
  • Evaluate supplier performance using objective evidence and consistent criteria.
  • Develop corrective action and supplier improvement plans based on performance gaps.
  • Establish escalation procedures for persistent underperformance and quality risks.
  • Use scorecards and KPI reports to support sourcing decisions and continuous improvement.

Who Should Attend

Supplier Quality Engineers and Supplier Quality Managers. Procurement and Strategic Sourcing Professionals. Quality Assurance and Quality Management Teams. Supply Chain Managers and Supplier Relationship Managers. Vendor Evaluation and Supplier Development Specialists. Incoming Inspection and Quality Control Personnel. Contract and Category Managers responsible for supplier performance. Operations and Manufacturing Managers dependent on supplier quality and delivery. Professionals involved in supplier audits, corrective actions, and performance reporting.

Learning Outcomes

  • Define a structured framework for measuring supplier performance.
  • Select KPIs that reflect supplier quality, delivery reliability, and service performance.
  • Develop scorecards with clear definitions, data sources, and evaluation criteria.
  • Calculate KPI results and apply consistent scoring and weighting methods.
  • Establish performance targets and thresholds for different supplier categories.
  • Interpret scorecard results and identify trends in supplier performance.
  • Assess the impact of supplier defects, delays, and nonconformities on operations.
  • Prepare supplier performance reports and management dashboards.
  • Develop measurable supplier corrective action and improvement plans.
  • Use performance evidence to support supplier reviews, escalation, and development decisions.

Course Outline

Day 1

Supplier Performance Management Framework

  • Principles and objectives of supplier performance measurement.
  • The relationship between supplier quality, procurement, and operational performance.
  • Supplier segmentation based on criticality, risk, spend, and business impact.
  • Defining supplier evaluation criteria and performance expectations.
  • Establishing responsibilities for procurement, quality, operations, and suppliers.
  • Data sources for supplier evaluation, including inspection records, delivery reports, complaints, and audit results.
  • Practical Exercise: Develop a supplier evaluation framework for a selected supplier category, defining evaluation criteria and their business relevance.
Day 2

Supplier Quality KPIs and Performance Measurement

  • Selecting quality KPIs based on supplier risk and organizational requirements.
  • Measuring defect rates, rejection rates, nonconformities, and incoming inspection results.
  • Evaluating on-time delivery, lead-time consistency, and order fulfillment.
  • Measuring corrective action closure, recurrence of defects, and audit performance.
  • Assessing responsiveness, documentation accuracy, specification compliance, and service quality.
  • Defining KPI formulas, data sources, reporting frequencies, targets, and thresholds.
  • Practical Exercise: Create a supplier quality KPI register with formulas, data sources, targets, and reporting requirements.
Day 3

Scorecard Design, Scoring, and Supplier Ranking

  • Designing balanced supplier performance scorecards.
  • Assigning weights to quality, delivery, cost, service, and compliance criteria.
  • Applying scoring scales, weighted calculations, and supplier ranking methods.
  • Establishing performance bands and supplier classification categories.
  • Defining minimum requirements and critical failure conditions.
  • Ensuring consistency, transparency, and fairness in supplier evaluations.
  • Practical Exercise: Build a weighted supplier scorecard using sample performance data and rank suppliers according to predefined criteria.
Day 4

Performance Analysis and Supplier Improvement

  • Analyzing KPI trends, recurring defects, delivery failures, and performance gaps.
  • Identifying root causes of supplier underperformance.
  • Distinguishing isolated incidents from systemic quality and delivery problems.
  • Developing corrective and preventive action plans with measurable targets.
  • Establishing improvement milestones, ownership, deadlines, and verification methods.
  • Defining escalation procedures for repeated nonconformities and unacceptable performance.
  • Practical Exercise: Analyze an underperforming supplier scorecard and develop a prioritized improvement plan with measurable actions and deadlines.
Day 5

Reporting, Supplier Reviews, and Continuous Improvement

  • Developing supplier performance dashboards and management reports.
  • Presenting scorecard results in supplier review meetings.
  • Communicating performance gaps, expectations, and improvement priorities.
  • Integrating scorecards into supplier selection, approval, development, and re-evaluation.
  • Using performance trends to support sourcing decisions and supplier risk management.
  • Reviewing scorecard effectiveness and updating KPIs as business requirements evolve.
  • Practical Exercise: Prepare a supplier performance review report and action roadmap based on scorecard results, quality KPIs, and identified risks.

Upcoming Dates

Selected date

Baku · 27 Sept – 1 Oct 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
CasablancaScheduled
2 – 6 Nov 2026€4,300—
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DammamScheduled
8 – 12 Nov 2026€4,200—
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DohaScheduled
8 – 12 Nov 2026€4,400—
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DubaiScheduled
15 – 19 Nov 2026€4,400—
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ErbilScheduled
22 – 26 Nov 2026€3,100€2,790until 2 Nov
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IstanbulScheduled
30 Nov – 4 Dec 2026€4,700€4,230until 9 Nov
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JeddahScheduled
6 – 10 Dec 2026€4,200€3,780until 16 Nov
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KigaliScheduled
14 – 18 Dec 2026€5,100€4,590until 23 Nov
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Kuala LumpurScheduled
21 – 25 Dec 2026€4,400€3,960until 30 Nov
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LisbonScheduled
21 – 25 Dec 2026€5,400€4,860until 30 Nov
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LondonScheduled
28 Dec 2026 – 1 Jan 2027€5,600€5,040until 7 Dec
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MadridScheduled
4 – 8 Jan 2027€5,400€4,860until 14 Dec
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MakkahScheduled
11 – 15 Jan 2027€4,200€3,780until 21 Dec
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ManamaScheduled
18 – 22 Jan 2027€4,700€4,230until 28 Dec
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MuscatScheduled
25 – 29 Jan 2027€5,300€4,770until 4 Jan
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OnlineScheduled
31 Jan – 4 Feb 2027€1,700€1,530until 11 Jan
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ParisScheduled
1 – 5 Feb 2027€5,700€5,130until 11 Jan
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RiyadhScheduled
8 – 12 Feb 2027€4,200€3,780until 18 Jan
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Sharm El-SheikhScheduled
15 – 19 Feb 2027€4,300€3,870until 25 Jan
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SingaporeScheduled
22 – 26 Feb 2027€6,700€6,030until 1 Feb
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AbujaScheduled
1 – 5 Mar 2027€5,100€4,590until 8 Feb
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AccraScheduled
8 – 12 Mar 2027€5,100€4,590until 15 Feb
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AmmanScheduled
14 – 18 Mar 2027€3,100€2,790until 22 Feb
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AmsterdamScheduled
22 – 26 Mar 2027€5,400€4,860until 1 Mar
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BakuScheduled
22 – 26 Mar 2027€4,800€4,320until 1 Mar
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BangkokScheduled
29 Mar – 2 Apr 2027€6,100€5,490until 8 Mar
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BarcelonaScheduled
5 – 9 Apr 2027€5,400€4,860until 15 Mar
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BeirutScheduled
11 – 15 Apr 2027€4,000€3,600until 22 Mar
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CairoScheduled
18 – 22 Apr 2027€3,300€2,970until 29 Mar
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Cape TownScheduled
26 – 30 Apr 2027€5,100€4,590until 5 Apr
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BakuScheduled
27 Sept – 1 Oct 2027€4,800€4,320until 6 Sept
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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