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Quest Training

Site Reliability Engineering (SRE) Training Course

Applies SRE practices such as SLIs, SLOs, error budgets, automation and incident management to keep digital services reliable while delivery stays fast.

DEVO · DevOps, DevSecOps & Platform EngineeringAll Levels#2521ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Information Technology & CybersecurityCategories:DevOps, DevSecOps & Platform Engineering

Course Overview

This advanced practical training course provides a structured approach to Site Reliability Engineering (SRE), focusing on the engineering practices required to build reliable, scalable, resilient, and highly available digital services. It connects software engineering, operations, automation, monitoring, and incident management to improve service reliability while maintaining delivery speed. The programme explores reliability principles, service-level objectives, service-level indicators, service-level agreements, error budgets, monitoring, observability, incident response, problem management, capacity planning, performance engineering, and automation. Participants also examine how reliability requirements can be translated into measurable operational targets and engineering practices. Through practical exercises, service analysis, incident scenarios, reliability assessments, and improvement workshops, participants develop the ability to identify reliability risks, establish meaningful reliability metrics, reduce operational toil, improve incident response, and create sustainable SRE practices aligned with business and customer requirements.

Learning Objectives

  • Analyse the principles, practices, and operating model of Site Reliability Engineering.
  • Evaluate the relationship between software engineering, operations, reliability, and business objectives.
  • Define meaningful Service Level Indicators (SLIs) for critical digital services.
  • Develop Service Level Objectives (SLOs) aligned with service requirements and user expectations.
  • Apply error budgets to balance reliability and the pace of software delivery.
  • Design effective monitoring and observability approaches for production environments.
  • Analyse incidents, service disruptions, and recurring operational problems.
  • Apply structured incident response and post-incident review practices.
  • Identify opportunities to reduce manual operational toil through automation.
  • Evaluate capacity, performance, scalability, and availability requirements.
  • Apply reliability engineering practices to improve service resilience and operational efficiency.
  • Develop a practical SRE improvement roadmap for a service or technology environment.

Who Should Attend

This course is designed for SRE engineers, DevOps engineers, software engineers, cloud engineers, platform engineers, system administrators, infrastructure specialists, and IT operations professionals responsible for the reliability and performance of digital services. It is also suitable for IT managers, technical leads, solution architects, application support teams, service managers, incident managers, and professionals involved in monitoring, availability, capacity, performance, and operational resilience. The programme is particularly relevant to organizations operating critical applications, cloud platforms, digital services, customer-facing systems, or high-availability technology environments where reliability, scalability, and rapid incident response are business priorities.

Learning Outcomes

  • Explain the core principles and operating practices of SRE.
  • Analyse service reliability requirements from both technical and business perspectives.
  • Define appropriate SLIs and establish measurable SLOs.
  • Apply error budgets to support informed release and reliability decisions.
  • Design monitoring and observability practices for critical services.
  • Analyse service performance, availability, and reliability trends.
  • Respond systematically to incidents and service disruptions.
  • Conduct structured post-incident analysis and identify corrective actions.
  • Identify and prioritize operational toil reduction opportunities.
  • Evaluate capacity, scalability, and performance requirements.
  • Strengthen service resilience through automation and engineering practices.
  • Develop an actionable SRE framework and reliability improvement roadmap.

Course Outline

Day 1

SRE Principles, Reliability Engineering & Service Management

  • SRE concepts and evolution
  • Reliability as an engineering discipline
  • SRE operating models and organizational roles
  • Relationship between development, operations, and reliability
  • Reliability requirements and business impact
  • Service criticality and dependency analysis
  • Reliability risks and failure patterns
  • Availability, resilience, scalability, and performance
  • Customer and user impact assessment
  • Practical Application: Assess a critical service and identify its primary reliability requirements, risks, and dependencies
Day 2

SLIs, SLOs, SLAs & Error Budget Management

  • Service Level Indicators and measurement design
  • Selecting meaningful reliability indicators
  • Service Level Objectives and target definition
  • Service Level Agreements and service commitments
  • Reliability targets and business expectations
  • Error budget concepts and calculations
  • Release decisions based on error budgets
  • Balancing reliability with delivery velocity
  • Reliability reporting and stakeholder communication
  • Practical Application: Design SLIs and SLOs for a critical service and establish an appropriate error budget
Day 3

Monitoring, Observability & Performance Engineering

  • Monitoring principles and architecture
  • Metrics, logs, traces, and event data
  • Observability and service visibility
  • Monitoring application and infrastructure health
  • Alert design and alert quality
  • Performance indicators and trend analysis
  • Capacity and resource utilization
  • Scalability assessment
  • Detecting reliability degradation
  • Practical Application: Develop a monitoring and observability framework for a production service and define actionable alerts
Day 4

Incident Management, Problem Resolution & Operational Resilience

  • Incident classification and prioritization
  • Incident detection and escalation
  • Incident response roles and coordination
  • Service restoration and recovery
  • Communication during critical incidents
  • Root cause and contributing-factor analysis
  • Post-incident reviews and corrective actions
  • Recurring problem management
  • Resilience and failure recovery practices
  • Practical Application: Conduct an incident response simulation, analyse the failure, and develop a structured improvement plan
Day 5

Automation, Toil Reduction & SRE Continuous Improvement

  • Operational toil and its impact on reliability
  • Identifying and measuring manual operational work
  • Automation opportunities and prioritization
  • Reliability-focused automation
  • Capacity and reliability planning
  • SRE maturity assessment
  • Reliability dashboards and performance reviews
  • Continuous improvement practices
  • Integrating SRE with DevOps and cloud operations
  • Final Workshop: Develop an end-to-end SRE improvement roadmap covering reliability objectives, monitoring, incident management, automation, resilience, and continuous improvement

Upcoming Dates

Selected date

Riyadh · 22 – 26 Feb 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
CasablancaScheduled
2 – 6 Nov 2026€4,700—
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DammamScheduled
9 – 13 Nov 2026€4,800—
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DohaScheduled
16 – 20 Nov 2026€4,700—
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DubaiScheduled
22 – 26 Nov 2026€4,700€4,230until 2 Nov
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GenevaScheduled
23 – 27 Nov 2026€7,300€6,570until 2 Nov
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IstanbulScheduled
30 Nov – 4 Dec 2026€5,300€4,770until 9 Nov
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Kuala LumpurScheduled
7 – 11 Dec 2026€4,700€4,230until 16 Nov
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LisbonScheduled
14 – 18 Dec 2026€6,000€5,400until 23 Nov
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LondonScheduled
21 – 25 Dec 2026€5,800€5,220until 30 Nov
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MadridScheduled
28 Dec 2026 – 1 Jan 2027€6,000€5,400until 7 Dec
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ManamaScheduled
4 – 8 Jan 2027€5,300€4,770until 14 Dec
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MakkahScheduled
4 – 8 Jan 2027€4,800€4,320until 14 Dec
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MarrakeshScheduled
11 – 15 Jan 2027€4,700€4,230until 21 Dec
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MilanScheduled
18 – 22 Jan 2027€7,000€6,300until 28 Dec
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MunichScheduled
25 – 29 Jan 2027€6,000€5,400until 4 Jan
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MuscatScheduled
1 – 5 Feb 2027€6,300€5,670until 11 Jan
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OnlineScheduled
7 – 11 Feb 2027€2,700€2,430until 18 Jan
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ParisScheduled
15 – 19 Feb 2027€6,700€6,030until 25 Jan
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RiyadhScheduled
22 – 26 Feb 2027€4,800€4,320until 1 Feb
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RomeScheduled
22 – 26 Feb 2027€7,000€6,300until 1 Feb
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SalalahScheduled
1 – 5 Mar 2027€6,300€5,670until 8 Feb
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SingaporeScheduled
8 – 12 Mar 2027€8,000€7,200until 15 Feb
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TrabzonScheduled
15 – 19 Mar 2027€5,300€4,770until 22 Feb
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TunisiaScheduled
22 – 26 Mar 2027€4,300€3,870until 1 Mar
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ViennaScheduled
29 Mar – 2 Apr 2027€6,400€5,760until 8 Mar
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AmmanScheduled
4 – 8 Apr 2027€4,000€3,600until 15 Mar
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AmsterdamScheduled
12 – 16 Apr 2027€6,000€5,400until 22 Mar
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BakuScheduled
12 – 16 Apr 2027€5,300€4,770until 22 Mar
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BarcelonaScheduled
19 – 23 Apr 2027€6,000€5,400until 29 Mar
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CairoScheduled
26 – 30 Apr 2027€3,800€3,420until 5 Apr
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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