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Quest Training

Quality Planning & Quality Objectives Training Course

Teaches how to turn quality policy into structured quality plans with measurable objectives, clear responsibilities and monitoring mechanisms.

QMC · Quality Management & Continuous ImprovementAll Levels#2936ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Quality Management & Continuous Improvement

Course Overview

This course develops the practical skills required to establish effective quality plans and define measurable quality objectives that support organizational priorities and customer requirements. Participants learn how to translate quality policies and strategic commitments into structured plans, clear performance targets, assigned responsibilities, and monitoring mechanisms that support consistent service and product quality. The programme covers quality planning principles, customer requirements analysis, process-based planning, risk-based thinking, performance indicators, resource allocation, and the development of measurable quality objectives. It also examines how quality plans align with organizational processes, applicable standards, operational priorities, and quality management system requirements. Through practical exercises and workplace scenarios, participants learn to develop quality plans, establish meaningful indicators, assign accountability, and monitor progress against defined targets. Emphasis is placed on evidence-based planning, effective communication, corrective action, and periodic review to ensure that quality objectives remain relevant and contribute to continuous improvement.

Learning Objectives

  • Explain the principles and role of quality planning within a quality management system.
  • Translate organizational strategy and quality policy into measurable quality objectives.
  • Identify customer, regulatory, contractual, and operational quality requirements.
  • Develop quality plans that define activities, resources, responsibilities, and acceptance criteria.
  • Establish relevant key performance indicators (KPIs) for monitoring quality performance.
  • Apply risk-based thinking to identify potential quality failures and preventive measures.
  • Align quality objectives with process performance and organizational priorities.
  • Define methods for collecting, analyzing, and reporting quality performance data.
  • Establish review procedures and corrective actions for objectives that are not achieved.
  • Develop a practical framework for reviewing and improving quality plans and objectives.

Who Should Attend

Quality managers and quality assurance professionals. Quality control specialists and process improvement practitioners. Quality management system coordinators and document control personnel. Operations managers and department heads responsible for quality performance. Process owners and functional managers involved in operational planning. Internal auditors and compliance professionals. Project managers responsible for quality planning and deliverable acceptance. Engineers and technical specialists involved in product or service quality. Professionals working in government entities, financial institutions, manufacturing, oil and gas, healthcare, and service organizations. Employees responsible for defining, monitoring, or reporting organizational quality objectives.

Learning Outcomes

  • Interpret quality planning requirements and their relationship to organizational objectives.
  • Identify and document relevant customer and stakeholder quality requirements.
  • Develop structured quality plans with defined activities, resources, and acceptance criteria.
  • Formulate specific, measurable, achievable, relevant, and time-bound (SMART) quality objectives.
  • Select appropriate KPIs and establish performance baselines and target values.
  • Integrate risk assessment and preventive controls into quality planning.
  • Assign clear responsibilities and reporting arrangements for quality objectives.
  • Analyze performance data to identify gaps against quality targets.
  • Recommend corrective actions when quality objectives are not achieved.
  • Establish review and improvement mechanisms to maintain effective quality plans.

Course Outline

Day 1

Foundations of Quality Planning and Quality Management

  • Principles, purpose, and benefits of quality planning.
  • The relationship between quality policy, organizational strategy, and operational plans.
  • Understanding customer expectations and stakeholder requirements.
  • Quality management system fundamentals and process-based thinking.
  • Identifying applicable contractual, regulatory, and organizational requirements.
  • Roles and responsibilities in developing and implementing quality plans.
  • Practical Exercise: Review an organizational scenario and identify quality requirements, key processes, and priorities for a preliminary quality plan.
Day 2

Developing Quality Plans and Defining Quality Objectives

  • Structure and essential components of an effective quality plan.
  • Translating quality policy into departmental and process-level objectives.
  • Applying SMART principles to quality objective formulation.
  • Defining activities, deliverables, resources, timelines, and acceptance criteria.
  • Aligning quality objectives with customer needs and operational priorities.
  • Establishing ownership, accountability, and approval arrangements.
  • Practical Exercise: Develop a quality plan for a selected process, including SMART objectives, responsibilities, resources, milestones, and acceptance criteria.
Day 3

Quality Indicators, Measurement, and Performance Targets

  • Principles for selecting meaningful quality performance indicators.
  • Developing KPIs for defects, nonconformities, customer satisfaction, and process efficiency.
  • Establishing baseline performance and realistic target values.
  • Defining data sources, collection methods, reporting frequency, and ownership.
  • Applying basic statistical methods to monitor quality performance.
  • Designing dashboards and reports for communicating results.
  • Practical Exercise: Create a quality performance measurement framework with indicators, baselines, targets, data sources, and reporting responsibilities.
Day 4

Risk-Based Quality Planning and Performance Control

  • Identifying quality risks across processes, products, and services.
  • Applying risk assessment and failure analysis to quality planning.
  • Establishing preventive controls and process acceptance criteria.
  • Monitoring deviations, nonconformities, and emerging performance gaps.
  • Conducting root cause analysis and defining corrective actions.
  • Managing changes that may affect quality objectives and approved plans.
  • Practical Exercise: Assess quality risks in a selected process and develop preventive controls, monitoring measures, and corrective action triggers.
Day 5

Reviewing Quality Objectives and Driving Continuous Improvement

  • Monitoring progress against approved quality objectives and targets.
  • Conducting periodic reviews of quality plans and performance results.
  • Analyzing trends, recurring issues, and gaps between actual and target performance.
  • Reporting results to management and relevant process owners.
  • Updating objectives, resources, and action plans in response to changing requirements.
  • Integrating quality planning with corrective action and continuous improvement cycles.
  • Practical Exercise: Prepare a quality objectives review report and improvement roadmap based on performance data, including revised targets, assigned actions, and follow-up measures.

Upcoming Dates

Selected date

Baku · 27 Sept – 1 Oct 2027 · Classroom

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ParisScheduled
9 – 13 Nov 2026€5,700—
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AbujaScheduled
16 – 20 Nov 2026€5,100—
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SingaporeScheduled
16 – 20 Nov 2026€6,700—
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AccraScheduled
23 – 27 Nov 2026€5,100€4,590until 2 Nov
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AmmanScheduled
29 Nov – 3 Dec 2026€3,100€2,790until 9 Nov
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AmsterdamScheduled
30 Nov – 4 Dec 2026€5,400€4,860until 9 Nov
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BakuScheduled
7 – 11 Dec 2026€4,800€4,320until 16 Nov
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BarcelonaScheduled
14 – 18 Dec 2026€5,400€4,860until 23 Nov
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BeirutScheduled
20 – 24 Dec 2026€4,000€3,600until 30 Nov
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CairoScheduled
20 – 24 Dec 2026€3,300€2,970until 30 Nov
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Cape TownScheduled
28 Dec 2026 – 1 Jan 2027€5,100€4,590until 7 Dec
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CasablancaScheduled
28 Dec 2026 – 1 Jan 2027€4,300€3,870until 7 Dec
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DammamScheduled
3 – 7 Jan 2027€4,200€3,780until 14 Dec
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DohaScheduled
10 – 14 Jan 2027€4,400€3,960until 21 Dec
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DubaiScheduled
17 – 21 Jan 2027€4,400€3,960until 28 Dec
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ErbilScheduled
17 – 21 Jan 2027€3,100€2,790until 28 Dec
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GenevaScheduled
25 – 29 Jan 2027€6,300€5,670until 4 Jan
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JeddahScheduled
31 Jan – 4 Feb 2027€4,200€3,780until 11 Jan
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IstanbulScheduled
1 – 5 Feb 2027€4,700€4,230until 11 Jan
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KigaliScheduled
8 – 12 Feb 2027€5,100€4,590until 18 Jan
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Kuala LumpurScheduled
15 – 19 Feb 2027€4,400€3,960until 25 Jan
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LisbonScheduled
15 – 19 Feb 2027€5,400€4,860until 25 Jan
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LondonScheduled
22 – 26 Feb 2027€5,600€5,040until 1 Feb
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MadinahScheduled
1 – 5 Mar 2027€4,200€3,780until 8 Feb
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MadridScheduled
8 – 12 Mar 2027€5,400€4,860until 15 Feb
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MakkahScheduled
8 – 12 Mar 2027€4,200€3,780until 15 Feb
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ManamaScheduled
15 – 19 Mar 2027€4,700€4,230until 22 Feb
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MarbellaScheduled
22 – 26 Mar 2027€5,400€4,860until 1 Mar
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MuscatScheduled
22 – 26 Mar 2027€5,300€4,770until 1 Mar
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OnlineScheduled
28 Mar – 1 Apr 2027€1,700€1,530until 8 Mar
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BakuScheduled
27 Sept – 1 Oct 2027€4,800€4,320until 6 Sept
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Available in: Istanbul · Dubai · London · Doha · Amsterdam

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