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Quest Training

Process Performance Measurement & Process KPIs Training Course

Shows how to translate objectives into measurable process targets, design actionable process KPIs and monitor results to drive continuous improvement.

BPI · Business Process Improvement & ReengineeringAll Levels#2723ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Business Process Improvement & Reengineering

Course Overview

The Process Performance Measurement & Process KPIs Training Course provides a practical framework for measuring, monitoring, and improving business and operational processes through effective performance indicators. The course focuses on translating organizational objectives into measurable process targets that support efficiency, service quality, productivity, cost control, and continuous improvement. Participants will learn how to identify critical process performance factors, establish meaningful Key Performance Indicators (KPIs), define measurement methods, and develop reliable reporting mechanisms. The programme addresses the relationship between strategic objectives, process performance, operational targets, and organizational results, helping participants distinguish meaningful indicators from metrics that provide limited management value. Through practical exercises and case studies, participants will develop process measurement frameworks, establish baselines and targets, analyze performance gaps, and use KPI results to support corrective actions and informed decision-making. The course also covers data quality, reporting dashboards, accountability, and the integration of process KPIs into performance reviews and improvement initiatives.

Learning Objectives

  • Explain the principles of process performance measurement and KPI management.
  • Align process performance indicators with organizational objectives and operational priorities.
  • Identify critical success factors and measurable process outputs.
  • Develop relevant, measurable, and actionable process KPIs.
  • Establish KPI definitions, calculation methods, data sources, and reporting frequencies.
  • Set performance baselines, targets, thresholds, and benchmarks.
  • Analyze performance trends, deviations, and gaps against expected results.
  • Develop dashboards and reports that support management decisions.
  • Apply root cause analysis to address underperforming processes.
  • Establish accountability and review mechanisms to sustain process performance improvements.

Who Should Attend

This course is designed for operations managers, department heads, process owners, performance management specialists, quality professionals, business analysts, project managers, and professionals responsible for measuring and improving organizational processes. It is particularly relevant to government entities, banks, oil and gas companies, industrial organizations, service providers, and large corporations seeking to strengthen operational control, improve service delivery, enhance productivity, and establish consistent performance measurement practices across departments.

Learning Outcomes

  • By the end of the course, participants will be able to:
  • Translate organizational objectives into measurable process performance requirements.
  • Identify suitable KPIs for operational and administrative processes.
  • Define KPI formulas, units of measurement, data sources, and reporting cycles.
  • Establish realistic performance baselines and targets.
  • Differentiate leading and lagging indicators and understand their applications.
  • Monitor process performance using dashboards and structured reports.
  • Interpret performance trends and identify deviations from targets.
  • Apply root cause analysis to investigate KPI underperformance.
  • Develop corrective action plans based on performance data.
  • Establish regular KPI review processes and continuous improvement mechanisms.

Course Outline

Day 1

Fundamentals of Process Performance Measurement

  • Introduction to process performance measurement and management.
  • The relationship between organizational strategy, business processes, and performance indicators.
  • Understanding process inputs, activities, outputs, and outcomes.
  • Identifying critical success factors and performance requirements.
  • Characteristics of effective KPIs and common measurement mistakes.
  • Leading indicators, lagging indicators, and operational metrics.
  • Practical exercise: Identifying performance measurement requirements for a selected process.
Day 2

KPI Development and Measurement Frameworks

  • Identifying and selecting relevant process KPIs.
  • Aligning KPIs with process objectives and stakeholder expectations.
  • Developing clear KPI definitions and calculation formulas.
  • Establishing data sources, collection methods, and reporting frequencies.
  • Setting baselines, targets, thresholds, and performance benchmarks.
  • Defining KPI ownership and accountability.
  • Practical exercise: Developing a KPI register for an operational or administrative process.
Day 3

Data Analysis and Process Performance Evaluation

  • Collecting, validating, and interpreting process performance data.
  • Measuring efficiency, effectiveness, productivity, quality, and timeliness.
  • Analyzing performance trends and variations.
  • Identifying performance gaps and recurring deviations.
  • Applying root cause analysis to KPI results.
  • Using comparative analysis and benchmarking where appropriate.
  • Practical exercise: Analyzing a process performance dataset and identifying improvement priorities.
Day 4

KPI Dashboards, Reporting, and Management Reviews

  • Designing effective KPI dashboards and management reports.
  • Presenting performance information through charts, trends, and scorecards.
  • Establishing reporting structures for operational and executive management.
  • Using traffic-light indicators and exception reporting appropriately.
  • Communicating performance results and escalating significant deviations.
  • Conducting KPI review meetings and documenting management decisions.
  • Practical exercise: Developing a KPI dashboard and performance review report.
Day 5

Corrective Actions and Continuous Process Improvement

  • Translating KPI findings into improvement initiatives.
  • Prioritizing corrective actions based on performance gaps and business impact.
  • Developing action plans with responsibilities, milestones, and expected results.
  • Monitoring corrective actions and verifying their effectiveness.
  • Reviewing KPI relevance and updating indicators as process requirements change.
  • Integrating process KPIs with quality management and continuous improvement systems.
  • Final workshop: Developing a complete process performance measurement framework, including KPIs, formulas, targets, reporting arrangements, and an improvement action plan.

Upcoming Dates

Selected date

Baku · 7 – 11 Dec 2026 · Classroom

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CityDatesPrice per ParticipantEarly Bird
RomeScheduled
2 – 6 Nov 2026€5,800—
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SingaporeScheduled
9 – 13 Nov 2026€6,700—
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TrabzonScheduled
16 – 20 Nov 2026€4,700—
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ViennaScheduled
23 – 27 Nov 2026€5,700€5,130until 2 Nov
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AmmanScheduled
29 Nov – 3 Dec 2026€3,100€2,790until 9 Nov
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BakuScheduled
7 – 11 Dec 2026€4,800€4,320until 16 Nov
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AmsterdamScheduled
7 – 11 Dec 2026€5,400€4,860until 16 Nov
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BarcelonaScheduled
14 – 18 Dec 2026€5,400€4,860until 23 Nov
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CairoScheduled
21 – 25 Dec 2026€3,300€2,970until 30 Nov
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CasablancaScheduled
28 Dec 2026 – 1 Jan 2027€4,300€3,870until 7 Dec
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DammamScheduled
4 – 8 Jan 2027€4,200€3,780until 14 Dec
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DohaScheduled
11 – 15 Jan 2027€4,400€3,960until 21 Dec
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DubaiScheduled
17 – 21 Jan 2027€4,400€3,960until 28 Dec
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GenevaScheduled
18 – 22 Jan 2027€6,300€5,670until 28 Dec
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IstanbulScheduled
25 – 29 Jan 2027€4,700€4,230until 4 Jan
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JeddahScheduled
31 Jan – 4 Feb 2027€4,200€3,780until 11 Jan
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Kuala LumpurScheduled
8 – 12 Feb 2027€4,400€3,960until 18 Jan
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LisbonScheduled
15 – 19 Feb 2027€5,400€4,860until 25 Jan
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LondonScheduled
22 – 26 Feb 2027€5,600€5,040until 1 Feb
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MadinahScheduled
1 – 5 Mar 2027€4,200€3,780until 8 Feb
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MakkahScheduled
8 – 12 Mar 2027€4,200€3,780until 15 Feb
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MadridScheduled
8 – 12 Mar 2027€5,400€4,860until 15 Feb
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ManamaScheduled
15 – 19 Mar 2027€4,700€4,230until 22 Feb
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MarbellaScheduled
22 – 26 Mar 2027€5,400€4,860until 1 Mar
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MarrakeshScheduled
29 Mar – 2 Apr 2027€4,300€3,870until 8 Mar
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MilanScheduled
5 – 9 Apr 2027€6,000€5,400until 15 Mar
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MunichScheduled
12 – 16 Apr 2027€5,400€4,860until 22 Mar
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MuscatScheduled
19 – 23 Apr 2027€5,300€4,770until 29 Mar
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OnlineScheduled
25 – 29 Apr 2027€1,700€1,530until 5 Apr
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ParisScheduled
26 – 30 Apr 2027€5,700€5,130until 5 Apr
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Available in: Istanbul · Dubai · London · Doha · Amsterdam

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