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Quest Training

Process Ownership & Process Governance Training Course

Sets out how to define process owner roles, accountability and decision rights so processes are governed, monitored and aligned across departments.

BPI · Business Process Improvement & ReengineeringAll Levels#2871ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Business Process Improvement & Reengineering

Course Overview

The Process Ownership & Process Governance Training Course provides a practical framework for establishing clear accountability, decision-making authority, and oversight across organizational processes. It focuses on defining process ownership roles, aligning responsibilities across departments, and ensuring that business processes are managed consistently, monitored effectively, and aligned with organizational objectives. The course examines process governance structures, ownership models, decision rights, performance accountability, and escalation mechanisms. Participants learn how to define process owner responsibilities, establish governance committees and reporting arrangements, manage cross-functional dependencies, and maintain consistent process standards. The programme also addresses policy compliance, risk oversight, process documentation, and the relationship between process governance and operational performance. Through practical exercises and organizational scenarios, participants develop process ownership frameworks, responsibility matrices, governance procedures, and performance review mechanisms. These capabilities help organizations reduce accountability gaps, resolve process conflicts, strengthen control, and establish sustainable governance practices that support continuous improvement and operational effectiveness.

Learning Objectives

  • Explain the principles of process ownership and process governance.
  • Define process owner roles, responsibilities, authority, and accountability.
  • Establish governance structures aligned with organizational objectives.
  • Develop responsibility matrices and decision-making frameworks for business processes.
  • Define escalation routes and mechanisms for resolving cross-functional issues.
  • Establish standards for process documentation, review, and change control.
  • Align process governance with risk management, compliance, and internal controls.
  • Define performance indicators and reporting requirements for process owners.
  • Strengthen coordination between process owners, functional managers, and governance bodies.
  • Develop a sustainable framework for process oversight and continuous improvement.

Who Should Attend

Senior managers and department heads responsible for organizational processes. Business process management (BPM) professionals. Process owners and process managers. Corporate governance and organizational development specialists. Operational excellence and continuous improvement professionals. Risk management, compliance, and internal control specialists. Quality management professionals. Business analysts and process improvement consultants. PMO professionals and business transformation teams. Professionals responsible for process standards, performance monitoring, and governance reporting.

Learning Outcomes

  • Distinguish process ownership from functional management and operational execution.
  • Define clear ownership responsibilities and decision-making authority.
  • Design process governance structures and reporting relationships.
  • Develop responsibility assignment matrices, including RACI models.
  • Establish escalation mechanisms for process issues and cross-functional conflicts.
  • Apply governance controls to process documentation and change management.
  • Integrate process governance with risk, compliance, and performance management.
  • Define process performance indicators and review requirements.
  • Evaluate governance effectiveness and identify accountability gaps.
  • Develop an implementation roadmap for strengthening process ownership and governance.

Course Outline

Day 1

Fundamentals of Process Ownership and Governance

  • Principles and objectives of process ownership and governance.
  • The relationship between business processes, organizational strategy, and operational performance.
  • Process ownership versus functional management and task execution.
  • The process lifecycle: design, implementation, monitoring, review, and improvement.
  • Key responsibilities of process owners and process managers.
  • Common ownership gaps and governance challenges.
  • The role of leadership in promoting process accountability.
  • Practical Exercise: Analyze an organizational process to identify unclear ownership, overlapping responsibilities, and gaps in accountability.
Day 2

Defining Process Roles, Responsibilities, and Decision Rights

  • Identifying process owners and relevant stakeholders.
  • Defining responsibilities, authority, and accountability boundaries.
  • Developing RACI matrices and responsibility assignment frameworks.
  • Establishing decision rights and approval authorities.
  • Managing shared ownership and cross-functional process dependencies.
  • Defining escalation routes for operational and governance issues.
  • Aligning process responsibilities with organizational structures.
  • Practical Exercise: Develop a RACI matrix and decision-rights framework for a cross-functional process involving multiple departments.
Day 3

Designing Process Governance Structures and Controls

  • Governance models and their application across different organizational environments.
  • Establishing process governance committees, forums, and review arrangements.
  • Defining governance policies, standards, and operating procedures.
  • Establishing process documentation and version control requirements.
  • Integrating risk management, compliance, and internal controls into process governance.
  • Managing process changes, exceptions, and approval requirements.
  • Defining reporting lines and escalation protocols.
  • Practical Exercise: Design a process governance framework that specifies governance bodies, responsibilities, review mechanisms, and control requirements.
Day 4

Process Performance Monitoring and Governance Reviews

  • Defining key performance indicators for process owners.
  • Monitoring process effectiveness, efficiency, quality, and compliance.
  • Establishing performance reporting and review cycles.
  • Analyzing process deviations, recurring issues, and control weaknesses.
  • Conducting process governance reviews and documenting decisions.
  • Managing corrective actions and assigning follow-up responsibilities.
  • Using performance data to support governance decisions.
  • Practical Exercise: Prepare a process governance review report using sample performance data, identified risks, accountability gaps, and recommended corrective actions.
Day 5

Implementing and Sustaining Process Governance

  • Assessing organizational readiness for process ownership and governance.
  • Identifying governance maturity gaps and improvement priorities.
  • Developing an implementation roadmap with milestones and responsibilities.
  • Engaging leadership and stakeholders in governance adoption.
  • Managing resistance and clarifying ownership expectations.
  • Establishing periodic governance assessments and process reviews.
  • Measuring governance effectiveness and sustaining accountability.
  • Practical Exercise: Develop an implementation plan for a process ownership and governance framework, including priorities, responsibilities, performance measures, and review arrangements.

Upcoming Dates

Selected date

Kigali · 5 – 9 Apr 2027 · Classroom

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MuscatScheduled
2 – 6 Nov 2026€5,300—
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OnlineScheduled
8 – 12 Nov 2026€1,700—
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RiyadhScheduled
16 – 20 Nov 2026€4,200—
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SalalahScheduled
23 – 27 Nov 2026€5,300€4,770until 2 Nov
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Sharm El-SheikhScheduled
30 Nov – 4 Dec 2026€4,300€3,870until 9 Nov
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SingaporeScheduled
7 – 11 Dec 2026€6,700€6,030until 16 Nov
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TrabzonScheduled
14 – 18 Dec 2026€4,700€4,230until 23 Nov
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AbujaScheduled
14 – 18 Dec 2026€5,100€4,590until 23 Nov
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AccraScheduled
21 – 25 Dec 2026€5,100€4,590until 30 Nov
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AmsterdamScheduled
28 Dec 2026 – 1 Jan 2027€5,400€4,860until 7 Dec
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BakuScheduled
4 – 8 Jan 2027€4,800€4,320until 14 Dec
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BangkokScheduled
11 – 15 Jan 2027€6,100€5,490until 21 Dec
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BarcelonaScheduled
18 – 22 Jan 2027€5,400€4,860until 28 Dec
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BeirutScheduled
24 – 28 Jan 2027€4,000€3,600until 4 Jan
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BerlinScheduled
25 – 29 Jan 2027€5,800€5,220until 4 Jan
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CairoScheduled
31 Jan – 4 Feb 2027€3,300€2,970until 11 Jan
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Cape TownScheduled
8 – 12 Feb 2027€5,100€4,590until 18 Jan
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CasablancaScheduled
15 – 19 Feb 2027€4,300€3,870until 25 Jan
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DammamScheduled
21 – 25 Feb 2027€4,200€3,780until 1 Feb
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DohaScheduled
28 Feb – 4 Mar 2027€4,400€3,960until 8 Feb
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DubaiScheduled
7 – 11 Mar 2027€4,400€3,960until 15 Feb
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HamburgScheduled
15 – 19 Mar 2027€5,800€5,220until 22 Feb
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IstanbulScheduled
22 – 26 Mar 2027€4,700€4,230until 1 Mar
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JeddahScheduled
28 Mar – 1 Apr 2027€4,200€3,780until 8 Mar
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KigaliScheduled
5 – 9 Apr 2027€5,100€4,590until 15 Mar
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Kuala LumpurScheduled
12 – 16 Apr 2027€4,400€3,960until 22 Mar
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LondonScheduled
19 – 23 Apr 2027€5,600€5,040until 29 Mar
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ManamaScheduled
26 – 30 Apr 2027€4,700€4,230until 5 Apr
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MuscatScheduled
3 – 7 May 2027€5,300€4,770until 12 Apr
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MarrakeshScheduled
3 – 7 May 2027€4,300€3,870until 12 Apr
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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