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Quest Training

PDCA & Continuous Improvement Projects Training Course

Applies the Plan-Do-Check-Act cycle to improvement projects, from defining gaps and testing solutions to standardizing the changes that prove to work.

QMC · Quality Management & Continuous ImprovementAll Levels#2935ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Quality Management & Continuous Improvement

Course Overview

This course develops the practical skills required to apply the Plan–Do–Check–Act (PDCA) cycle to structured improvement projects. Participants learn how to identify performance gaps, define improvement objectives, analyze process problems, test solutions, evaluate results, and standardize successful changes to achieve sustainable operational improvements. The programme focuses on translating improvement opportunities into manageable projects with clear scopes, measurable targets, assigned responsibilities, and defined timelines. It covers problem-solving techniques, root cause analysis, performance measurement, pilot testing, corrective actions, and the use of evidence to support decisions throughout the improvement cycle. Through practical workshops and project-based exercises, participants develop the ability to manage improvement initiatives systematically, assess whether interventions deliver the intended results, and determine when processes require further adjustment. Emphasis is placed on measurable outcomes, cross-functional collaboration, risk awareness, and embedding successful improvements into everyday operations.

Learning Objectives

  • Explain the principles and stages of the PDCA cycle and their role in continuous improvement.
  • Identify process inefficiencies, performance gaps, and opportunities for improvement.
  • Define project problems, objectives, scope, deliverables, and success criteria.
  • Apply root cause analysis and structured problem-solving tools to operational challenges.
  • Develop improvement plans with clear responsibilities, resources, milestones, and timelines.
  • Design and conduct pilot tests to evaluate proposed process changes.
  • Establish measurable performance indicators and methods for verifying results.
  • Analyze performance data to determine the effectiveness of improvement actions.
  • Apply corrective and preventive actions based on verified findings.
  • Standardize successful solutions and develop follow-up plans to sustain improvements.

Who Should Attend

Quality management and continuous improvement professionals. Lean, operational excellence, and process improvement specialists. Operations managers, supervisors, and team leaders. Project managers and improvement project coordinators. Process owners and department heads responsible for performance improvement. Quality assurance personnel and internal auditors. Performance management and business excellence teams. Engineers and technical professionals involved in process optimization. Government employees and public sector professionals responsible for service improvement. Professionals seeking a structured, evidence-based approach to solving operational problems and managing improvement projects.

Learning Outcomes

  • Describe the purpose and practical application of each PDCA stage.
  • Map existing processes and identify measurable performance gaps.
  • Formulate clear problem statements and improvement objectives.
  • Select appropriate analytical tools for investigating process problems.
  • Identify root causes and distinguish them from symptoms.
  • Develop realistic improvement plans with defined deliverables and responsibilities.
  • Execute pilot improvements and document implementation results.
  • Compare actual performance with established targets and baseline measurements.
  • Determine corrective actions based on data and verified findings.
  • Establish standard procedures and monitoring mechanisms to sustain project outcomes.

Course Outline

Day 1

PDCA Fundamentals and Continuous Improvement Principles

  • The role of PDCA in quality management and operational excellence.
  • Understanding Plan, Do, Check, and Act as an integrated improvement cycle.
  • Continuous improvement principles and their application in daily operations.
  • Identifying process problems, waste, variation, and performance gaps.
  • Defining the current state and establishing baseline measurements.
  • Selecting improvement opportunities according to impact, urgency, and feasibility.
  • Practical Exercise: Analyze a workplace process, identify a performance gap, and prepare an initial problem statement with baseline indicators.
Day 2

Planning Improvement Projects and Analyzing Root Causes

  • Defining project scope, objectives, deliverables, and success criteria.
  • Developing measurable improvement targets and performance indicators.
  • Process mapping and documenting existing workflows.
  • Applying the 5 Whys, cause-and-effect diagrams, and Pareto analysis.
  • Distinguishing root causes from symptoms and contributing factors.
  • Developing action plans, assigning responsibilities, and establishing milestones.
  • Practical Exercise: Prepare a PDCA project plan for a selected operational problem, including root cause analysis, measurable targets, responsibilities, and a timeline.
Day 3

Implementing Solutions and Conducting Pilot Tests

  • Translating improvement plans into practical implementation activities.
  • Selecting solutions based on evidence, feasibility, cost, and expected impact.
  • Designing controlled pilot tests to evaluate proposed changes.
  • Managing resources, stakeholder involvement, and implementation risks.
  • Documenting process changes and communicating responsibilities.
  • Monitoring implementation progress and recording deviations.
  • Practical Exercise: Develop a pilot implementation plan for a proposed improvement, including test conditions, responsibilities, resources, risks, and data collection methods.
Day 4

Checking Results and Taking Corrective Action

  • Comparing actual results with baseline measurements and target performance.
  • Selecting suitable methods for data collection, analysis, and validation.
  • Using performance indicators to evaluate improvement effectiveness.
  • Identifying unintended consequences, residual problems, and performance gaps.
  • Conducting variance analysis and determining the need for corrective action.
  • Deciding whether to adopt, adjust, repeat, or discontinue a proposed solution.
  • Practical Exercise: Analyze pilot project results, compare them with predefined targets, and recommend evidence-based corrective actions.
Day 5

Standardization, Sustainability, and Improvement Project Evaluation

  • Applying the Act stage to standardize successful improvement solutions.
  • Updating standard operating procedures, work instructions, and process documentation.
  • Establishing controls and monitoring routines to maintain achieved results.
  • Transferring improvement practices across relevant teams and departments.
  • Evaluating project outcomes, resource utilization, and operational benefits.
  • Developing follow-up reviews and the next cycle of improvement opportunities.
  • Practical Exercise: Prepare a final PDCA project report and sustainability plan covering verified results, standardized procedures, performance monitoring, lessons learned, and future improvement priorities.

Upcoming Dates

Selected date

Amman · 29 Nov – 3 Dec 2026 · Classroom

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2 – 6 Nov 2026€5,300—
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16 – 20 Nov 2026€5,700—
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SingaporeScheduled
16 – 20 Nov 2026€6,700—
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AbujaScheduled
23 – 27 Nov 2026€5,100€4,590until 2 Nov
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AmmanScheduled
29 Nov – 3 Dec 2026€3,100€2,790until 9 Nov
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AccraScheduled
30 Nov – 4 Dec 2026€5,100€4,590until 9 Nov
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AmsterdamScheduled
7 – 11 Dec 2026€5,400€4,860until 16 Nov
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BarcelonaScheduled
14 – 18 Dec 2026€5,400€4,860until 23 Nov
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BakuScheduled
14 – 18 Dec 2026€4,800€4,320until 23 Nov
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BeirutScheduled
20 – 24 Dec 2026€4,000€3,600until 30 Nov
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CairoScheduled
27 – 31 Dec 2026€3,300€2,970until 7 Dec
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Cape TownScheduled
28 Dec 2026 – 1 Jan 2027€5,100€4,590until 7 Dec
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CasablancaScheduled
4 – 8 Jan 2027€4,300€3,870until 14 Dec
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DammamScheduled
10 – 14 Jan 2027€4,200€3,780until 21 Dec
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DohaScheduled
17 – 21 Jan 2027€4,400€3,960until 28 Dec
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DubaiScheduled
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24 – 28 Jan 2027€3,100€2,790until 4 Jan
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GenevaScheduled
1 – 5 Feb 2027€6,300€5,670until 11 Jan
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IstanbulScheduled
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JeddahScheduled
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22 – 26 Feb 2027€5,400€4,860until 1 Feb
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