Patient Flow & Healthcare Operations Management Training Course

Course Overview

Learning Objectives

• Analyse the principles and operational drivers of effective patient flow.
• Evaluate patient journeys and identify delays, bottlenecks, duplication, and process inefficiencies.
• Assess hospital capacity, bed utilisation, workforce availability, and service demand.
• Analyse admission, transfer, discharge, and patient movement processes.
• Apply process mapping and operational analysis techniques to healthcare workflows.
• Evaluate waiting times, length of stay, patient throughput, and capacity utilisation.
• Improve coordination between clinical departments, diagnostics, pharmacy, nursing, administration, and support services.
• Develop approaches for managing demand variability, peak periods, and operational constraints.
• Apply performance indicators and operational dashboards to monitor patient flow.
• Identify root causes of recurring delays and develop targeted corrective actions.
• Design patient-flow improvement initiatives that support quality, safety, efficiency, and patient experience.
• Develop practical operational improvement plans with measurable performance targets.

Who Should Attend

Learning Outcomes

• Explain the operational factors influencing patient flow and healthcare service performance.
• Map patient journeys and identify critical points of delay and congestion.
• Analyse demand, capacity, throughput, waiting times, and length of stay.
• Evaluate bed utilisation and resource allocation across healthcare services.
• Identify operational bottlenecks and distinguish their underlying causes.
• Assess the impact of scheduling, staffing, diagnostics, treatment, transfers, and discharge processes on patient flow.
• Apply process improvement techniques to redesign healthcare workflows.
• Strengthen coordination between clinical, administrative, and support functions.
• Use patient-flow indicators and operational data to support management decisions.
• Develop responses to demand fluctuations, capacity constraints, and operational disruptions.
• Evaluate the operational and patient-experience impact of improvement initiatives.
• Prepare an integrated patient-flow and healthcare operations improvement plan.

Course Outline