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Quest Training

Organizational Behavior Management (OBM) Training Course

Applies systematic analysis of workplace behavior to improve individual and organizational performance, productivity, service quality and safety.

ODM · Organizational Development & Change ManagementAll Levels#2644ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Business, Management & LeadershipCategories:Organizational Development & Change Management

Course Overview

The Organizational Behavior Management (OBM) Training Course provides a practical and evidence-based approach to improving individual and organizational performance through the systematic analysis of workplace behavior. The programme explores how employee actions, workplace conditions, leadership practices, and organizational systems influence productivity, service quality, safety, collaboration, and the achievement of strategic objectives. Participants examine the fundamental principles of Organizational Behavior Management, including behavioral assessment, performance measurement, antecedent management, feedback systems, reinforcement strategies, and behavior-based interventions. The course emphasizes identifying observable behaviors that contribute to organizational success and understanding the environmental factors that encourage or hinder effective performance. The programme also explores how managers and HR professionals can apply behavioral analysis to improve employee engagement, strengthen accountability, enhance leadership effectiveness, and address performance challenges. Participants learn to distinguish between performance problems caused by skill deficiencies and those resulting from unclear expectations, inadequate resources, ineffective feedback, or poorly designed workplace processes. Particular attention is given to developing measurable performance indicators, designing behavior-based improvement plans, evaluating intervention effectiveness, and promoting sustainable workplace practices. The course also addresses ethical considerations, employee dignity, fairness, transparency, and the responsible use of behavioral data in management decisions. Through practical exercises, workplace scenarios, and case studies, participants develop the skills required to assess organizational behavior, design targeted interventions, and evaluate their impact on performance outcomes. The programme equips professionals with structured methods for building a productive, accountable, and continuously improving organizational culture.

Learning Objectives

  • Explain the principles and applications of Organizational Behavior Management in the workplace.
  • Analyze the relationship between employee behavior, environmental conditions, and organizational performance.
  • Identify observable behaviors that influence productivity, quality, safety, and service delivery.
  • Conduct structured behavioral assessments to identify performance barriers and improvement opportunities.
  • Apply antecedent management, feedback, and reinforcement strategies to influence workplace behavior.
  • Distinguish between skill-related performance gaps and behavior or system-related challenges.
  • Develop measurable behavioral performance indicators aligned with organizational objectives.
  • Design targeted interventions to improve employee performance and workplace effectiveness.
  • Strengthen managerial accountability, employee engagement, and constructive feedback practices.
  • Evaluate the effectiveness of behavior-based interventions using reliable performance data.
  • Apply ethical principles and fairness standards when designing behavioral management initiatives.
  • Develop an actionable plan for implementing and sustaining Organizational Behavior Management practices.

Who Should Attend

This course is designed for professionals responsible for organizational performance, employee behavior, leadership effectiveness, and workplace improvement, including: Senior Executives and Department Heads. Human Resources Directors and Managers. Organizational Development Specialists. Learning and Development Managers. Performance Management Professionals. Operations Managers and Supervisors. Business Improvement and Operational Excellence Specialists. Employee Engagement and Workforce Effectiveness Professionals. Health, Safety, and Environmental Managers. Quality Assurance and Continuous Improvement Professionals. Change Management Specialists. Team Leaders and Frontline Supervisors. Management Consultants and Organizational Performance Advisors. Professionals responsible for implementing behavioral improvement initiatives.

Learning Outcomes

  • Explain the core concepts and evidence-based foundations of Organizational Behavior Management.
  • Identify workplace behaviors that directly influence organizational performance.
  • Analyze environmental conditions that support or obstruct effective employee behavior.
  • Conduct behavioral assessments using structured observation and performance data.
  • Identify the underlying causes of recurring performance problems.
  • Develop clear behavioral expectations and measurable performance standards.
  • Apply appropriate antecedents, feedback mechanisms, and reinforcement strategies.
  • Design behavior-based interventions for individual, team, and organizational improvement.
  • Integrate behavioral performance measures into existing management systems.
  • Evaluate intervention outcomes using baseline data and ongoing performance monitoring.
  • Apply ethical and transparent practices when collecting and interpreting behavioral information.
  • Prepare an implementation plan for embedding sustainable behavior-based performance improvement into daily operations.

Course Outline

Day 1

Fundamentals of Organizational Behavior Management

  • Definition, scope, and evolution of Organizational Behavior Management.
  • Core principles of applied behavior analysis in organizational settings.
  • The relationship between employee behavior, workplace environments, and business results.
  • Understanding observable behaviors and their impact on performance.
  • Identifying critical workplace behaviors linked to strategic objectives.
  • The role of managers and supervisors in shaping employee behavior.
  • Organizational culture, behavioral expectations, and workplace norms.
  • Distinguishing behavioral challenges from structural and process-related problems.
  • Ethical foundations of behavior-based management practices.
  • Practical Application: Analyze a workplace performance scenario to identify critical behaviors, environmental influences, and potential opportunities for improvement.
Day 2

Behavioral Assessment, Performance Analysis & Measurement

  • Methods for observing and documenting workplace behavior.
  • Establishing performance baselines and defining target behaviors.
  • Identifying antecedents, behaviors, and consequences.
  • Conducting functional assessments of workplace performance challenges.
  • Identifying barriers associated with skills, resources, motivation, and work processes.
  • Developing measurable behavioral performance indicators.
  • Collecting and interpreting performance data accurately.
  • Using direct observation, checklists, interviews, and operational records.
  • Prioritizing behaviors according to organizational impact and improvement potential.
  • Practical Application: Develop a behavioral assessment framework for a selected workplace problem, including target behaviors, baseline measures, contributing factors, and performance indicators.
Day 3

Behavioral Interventions, Feedback & Reinforcement Strategies

  • Principles of designing effective behavioral interventions.
  • Managing antecedents through clear expectations, instructions, and workplace design.
  • Providing timely, specific, and constructive performance feedback.
  • Applying positive reinforcement to encourage desirable workplace behaviors.
  • Understanding reinforcement schedules and their practical applications.
  • Recognizing the limitations of punishment-based management approaches.
  • Designing recognition and reward systems that support sustainable performance.
  • Improving employee participation and commitment to behavioral change.
  • Addressing undesirable behaviors through fair and structured intervention.
  • Aligning behavioral interventions with organizational policies and values.
  • Practical Application: Design a behavior-based intervention plan to improve a selected performance issue, specifying target behaviors, environmental adjustments, feedback methods, reinforcement strategies, and success measures.
Day 4

Leadership, Team Performance & Organizational Effectiveness

  • The influence of leadership behavior on employee performance and engagement.
  • Establishing clear accountability and consistent performance expectations.
  • Applying behavioral principles to coaching and supervisory practices.
  • Improving teamwork, communication, and cross-functional collaboration.
  • Addressing recurring performance issues through systematic problem-solving.
  • Using behavior-based methods to strengthen workplace safety and procedural compliance.
  • Encouraging employee ownership, participation, and continuous improvement.
  • Managing resistance to behavioral interventions and organizational change.
  • Integrating behavioral performance management into daily operational routines.
  • Promoting fairness, inclusion, and psychological safety in workplace interactions.
  • Practical Application: Develop a team performance improvement plan addressing a selected challenge in accountability, collaboration, safety, or service quality.
Day 5

Evaluating Results, Sustaining Improvements & Implementation Planning

  • Evaluating the effectiveness of behavioral interventions.
  • Comparing baseline performance with post-intervention results.
  • Using data analysis to assess behavioral and operational improvements.
  • Establishing key performance indicators for behavior-based management.
  • Calculating the operational value and potential return on improvement initiatives.
  • Identifying unintended consequences and adjusting interventions accordingly.
  • Establishing monitoring, review, and continuous improvement mechanisms.
  • Embedding effective behavioral practices into policies, procedures, and management systems.
  • Developing implementation responsibilities, timelines, and communication plans.
  • Maintaining ethical standards, transparency, and employee trust throughout implementation.
  • Final Workshop: Develop and present an integrated Organizational Behavior Management implementation plan for a selected organizational challenge, including behavioral assessment, baseline measures, target behaviors, intervention strategies, feedback and reinforcement mechanisms, performance indicators, evaluation methods, and long-term sustainability measures.

Upcoming Dates

Selected date

Online · 7 – 11 Mar 2027

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CityDatesPrice per ParticipantEarly Bird
CasablancaScheduled
2 – 6 Nov 2026€4,300—
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DammamScheduled
9 – 13 Nov 2026€4,200—
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DohaScheduled
9 – 13 Nov 2026€4,400—
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DubaiScheduled
22 – 26 Nov 2026€4,400€3,960until 2 Nov
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FrankfurtScheduled
23 – 27 Nov 2026€5,800€5,220until 2 Nov
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GenevaScheduled
30 Nov – 4 Dec 2026€6,300€5,670until 9 Nov
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HamburgScheduled
7 – 11 Dec 2026€5,800€5,220until 16 Nov
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IstanbulScheduled
14 – 18 Dec 2026€4,700€4,230until 23 Nov
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JeddahScheduled
20 – 24 Dec 2026€4,200€3,780until 30 Nov
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LisbonScheduled
28 Dec 2026 – 1 Jan 2027€5,400€4,860until 7 Dec
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Kuala LumpurScheduled
28 Dec 2026 – 1 Jan 2027€4,400€3,960until 7 Dec
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LondonScheduled
4 – 8 Jan 2027€5,600€5,040until 14 Dec
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MadinahScheduled
11 – 15 Jan 2027€4,200€3,780until 21 Dec
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MadridScheduled
18 – 22 Jan 2027€5,400€4,860until 28 Dec
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MakkahScheduled
25 – 29 Jan 2027€4,200€3,780until 4 Jan
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ManamaScheduled
1 – 5 Feb 2027€4,700€4,230until 11 Jan
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MarbellaScheduled
8 – 12 Feb 2027€5,400€4,860until 18 Jan
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MarrakeshScheduled
15 – 19 Feb 2027€4,300€3,870until 25 Jan
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MilanScheduled
15 – 19 Feb 2027€6,000€5,400until 25 Jan
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MunichScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
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MuscatScheduled
1 – 5 Mar 2027€5,300€4,770until 8 Feb
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OnlineScheduled
7 – 11 Mar 2027€1,700€1,530until 15 Feb
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ParisScheduled
15 – 19 Mar 2027€5,700€5,130until 22 Feb
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AmmanScheduled
21 – 25 Mar 2027€3,100€2,790until 1 Mar
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AmsterdamScheduled
29 Mar – 2 Apr 2027€5,400€4,860until 8 Mar
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BakuScheduled
29 Mar – 2 Apr 2027€4,800€4,320until 8 Mar
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BangkokScheduled
5 – 9 Apr 2027€6,100€5,490until 15 Mar
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BarcelonaScheduled
12 – 16 Apr 2027€5,400€4,860until 22 Mar
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BerlinScheduled
19 – 23 Apr 2027€5,800€5,220until 29 Mar
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CairoScheduled
26 – 30 Apr 2027€3,300€2,970until 5 Apr
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Available in: Istanbul · Dubai · London · Doha · Amsterdam

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