Operational Risk Management is a comprehensive professional training course designed to equip banking and financial professionals with the knowledge, practical tools, and strategic approaches required to effectively identify, assess, monitor, and mitigate operational risks across banking operations. As financial institutions continue to expand their digital capabilities while operating in an increasingly complex regulatory environment, operational risk has become one of the most significant challenges affecting organizational resilience, customer confidence, regulatory compliance, and long-term business sustainability.
This course provides participants with a structured understanding of Operational Risk Management principles, internationally recognized frameworks, governance models, and industry best practices. Participants will examine the sources of operational risk arising from people, processes, systems, technology, and external events while learning how to establish effective operational risk frameworks that support business continuity, strengthen internal controls, and improve operational performance throughout the organization.
The program also explores the integration of Operational Risk Management with enterprise risk management, corporate governance, compliance, internal audit, cybersecurity, business continuity management, and organizational resilience. Participants will gain practical knowledge of operational risk identification, risk and control self-assessments (RCSA), Key Risk Indicators (KRIs), operational loss event management, scenario analysis, root cause analysis, third-party risk management, and regulatory reporting. Special emphasis is placed on managing emerging operational risks associated with digital banking, financial technology, outsourcing, artificial intelligence, and cyber threats.
Through practical case studies, interactive workshops, and real-world banking scenarios, participants will develop the ability to evaluate operational risk exposures, design effective control environments, strengthen governance practices, and implement continuous improvement initiatives. By the end of the course, participants will be prepared to enhance operational resilience, improve risk-informed decision-making, reduce operational losses, and contribute to sustainable organizational performance through effective Operational Risk Management.