Operational Resilience in the Insurance Industry Training Course

Course Overview

Learning Objectives

• By the end of this training course, participants will be able to:
• Explain the principles, objectives, and components of operational resilience in the insurance industry.
• Distinguish operational resilience from traditional business continuity and disaster recovery approaches.
• Identify critical insurance services and the outcomes they are expected to deliver.
• Map processes, resources, systems, people, facilities, data, and third parties supporting critical services.
• Identify vulnerabilities and single points of failure across insurance operations.
• Assess operational disruption scenarios and their potential impact on critical services.
• Establish appropriate impact tolerances for important insurance services.
• Develop resilience strategies for underwriting, claims, policy administration, distribution, and customer service.
• Assess technology, cybersecurity, data, workforce, and third-party resilience risks.
• Develop effective response and recovery strategies for major operational disruptions.
• Strengthen resilience through scenario analysis, stress testing, and simulation exercises.
• Establish operational resilience metrics, indicators, and monitoring mechanisms.
• Integrate operational resilience with enterprise risk management, business continuity, and crisis management.
• Strengthen governance, accountability, escalation, and management oversight.
• Evaluate resilience gaps and develop practical remediation and improvement plans.
• Develop an integrated operational resilience framework tailored to an insurance organization.

Who Should Attend

Learning Outcomes

• Upon completion of the course, participants will be able to:
• Establish an operational resilience framework aligned with the structure and risk profile of an insurance organization.
• Identify important business services and define the outcomes that must be protected during disruption.
• Map end-to-end dependencies supporting critical insurance services.
• Identify vulnerabilities, concentration risks, and single points of failure.
• Conduct structured operational resilience assessments and scenario analysis.
• Establish appropriate impact tolerances for critical insurance services.
• Assess resilience across people, processes, technology, data, facilities, and third parties.
• Develop practical resilience strategies for critical insurance operations.
• Evaluate the ability of systems and processes to withstand severe but plausible disruption scenarios.
• Develop effective response, recovery, and restoration arrangements.
• Design resilience testing and simulation programmes.
• Establish meaningful operational resilience indicators and management dashboards.
• Integrate resilience information into risk reporting and executive decision-making.
• Identify resilience gaps and prioritize remediation activities.
• Strengthen governance and accountability for operational resilience.
• Develop a practical operational resilience improvement roadmap for an insurance organization.

Course Outline

Upcoming Dates