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Quest Training

Operational Excellence Maturity Assessment Training Course

Provides a structured way to assess operational excellence maturity across processes, leadership and engagement, identify gaps and set improvement priorities.

QE · Operational Excellence & Performance ImprovementAll Levels#2850ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Operational Excellence & Performance Improvement

Course Overview

An effective operational excellence maturity assessment enables organizations to understand their current operational capabilities, identify performance gaps, and establish a clear direction for sustainable improvement. By evaluating processes, leadership practices, performance management, employee engagement, and continuous improvement capabilities, organizations can determine how effectively their operating systems support strategic objectives and deliver measurable business results. This course provides a structured approach to assessing operational excellence maturity across organizational functions and operational levels. Participants explore maturity models, assessment criteria, evidence-based evaluation methods, performance benchmarking, gap analysis, and capability scoring. The course also examines how to assess Lean practices, process standardization, problem-solving capabilities, performance measurement, governance, and continuous improvement systems using consistent and objective assessment criteria. Through practical exercises and realistic organizational scenarios, participants develop the skills to conduct maturity assessments, interpret findings, prioritize improvement opportunities, and translate assessment results into actionable development roadmaps. The emphasis is on producing reliable assessments that support informed decision-making, effective resource allocation, measurable performance improvements, and long-term operational sustainability.

Learning Objectives

  • Explain the principles and business value of operational excellence maturity assessment.
  • Identify the core dimensions and criteria used to evaluate operational maturity.
  • Design structured maturity assessment frameworks aligned with organizational objectives.
  • Apply consistent scoring methods and evidence-based assessment techniques.
  • Evaluate operational processes, leadership practices, governance, and continuous improvement capabilities.
  • Conduct gap analysis to identify weaknesses, risks, and improvement opportunities.
  • Use benchmarking and performance indicators to support maturity evaluation.
  • Prioritize improvement initiatives according to business impact, feasibility, and organizational readiness.
  • Develop maturity assessment reports with clear findings and recommendations.
  • Prepare phased improvement roadmaps with measurable targets and accountability mechanisms.

Who Should Attend

Operational excellence and continuous improvement managers. Operations directors, department heads, and functional managers. Quality management and performance improvement professionals. Lean management and process improvement specialists. Business transformation and organizational development professionals. Strategy execution and performance management teams. Internal auditors and operational governance specialists. Project and programme managers responsible for improvement initiatives. Consultants supporting operational assessments and organizational transformation.

Learning Outcomes

  • Explain the structure and application of operational excellence maturity models.
  • Define assessment dimensions, criteria, scoring scales, and evidence requirements.
  • Evaluate operational capabilities using structured assessment tools.
  • Collect and validate evidence through interviews, document reviews, performance data, and workplace observations.
  • Score maturity levels consistently and identify gaps between current and desired capabilities.
  • Analyse assessment results to identify systemic weaknesses and underlying causes.
  • Compare operational performance across departments, functions, or sites using consistent criteria.
  • Prepare clear maturity assessment reports supported by evidence.
  • Rank improvement initiatives according to their potential value and implementation requirements.
  • Develop a practical maturity improvement roadmap with milestones, responsibilities, and performance measures.

Course Outline

Day 1

Operational Excellence Maturity Concepts and Assessment Frameworks

  • Principles, scope, and strategic value of operational excellence maturity assessment.
  • Relationship between operational maturity, organizational strategy, and business performance.
  • Key maturity dimensions: leadership, process management, performance measurement, people, technology, and continuous improvement.
  • Understanding maturity levels, assessment scales, and capability progression.
  • Overview of process maturity models and operational excellence assessment approaches.
  • Defining assessment scope, objectives, organizational boundaries, and stakeholders.
  • Establishing assessment governance, roles, responsibilities, and evaluation principles.
  • Selecting assessment criteria aligned with business priorities and operating requirements.
  • Practical Exercise: Design an initial maturity assessment framework for a selected organization, defining assessment dimensions, scope, and maturity levels.
Day 2

Assessment Criteria, Evidence Collection, and Scoring

  • Developing assessment criteria, indicators, and observable performance statements.
  • Defining scoring scales and maturity level descriptions.
  • Establishing evidence requirements and documentation standards.
  • Conducting structured interviews with managers, supervisors, and process owners.
  • Reviewing policies, procedures, process maps, operational reports, and performance dashboards.
  • Observing workplace practices and comparing actual performance with documented standards.
  • Triangulating evidence to improve assessment reliability and reduce subjective judgments.
  • Calibrating scores across assessors and resolving differences in interpretation.
  • Practical Exercise: Assess a sample operational function using defined criteria, supporting evidence, and a consistent maturity scoring scale.
Day 3

Maturity Gap Analysis, Benchmarking, and Performance Diagnosis

  • Consolidating assessment scores and interpreting maturity profiles.
  • Identifying gaps between current capabilities and desired maturity levels.
  • Analysing differences across departments, processes, and organizational locations.
  • Applying gap analysis to process standardization, Lean practices, quality, governance, and performance management.
  • Identifying systemic weaknesses and underlying causes of low maturity.
  • Using KPIs and operational performance data to validate assessment findings.
  • Applying internal benchmarking and evaluating the appropriate use of external benchmarks.
  • Distinguishing isolated performance issues from organization-wide capability gaps.
  • Practical Exercise: Analyse a maturity assessment dataset to identify critical gaps, compare performance across functions, and determine the underlying capability weaknesses.
Day 4

Reporting, Prioritization, and Improvement Planning

  • Structuring operational excellence maturity assessment reports.
  • Presenting maturity scores, evidence, risks, strengths, and improvement opportunities.
  • Developing executive summaries and management-level assessment dashboards.
  • Prioritizing improvement opportunities using impact, effort, risk, and feasibility criteria.
  • Assessing organizational readiness, resource requirements, and implementation dependencies.
  • Translating assessment findings into corrective actions and improvement initiatives.
  • Defining initiative owners, milestones, resources, and measurable success criteria.
  • Communicating findings constructively and gaining stakeholder alignment.
  • Practical Exercise: Prepare a management assessment report and prioritized improvement portfolio based on a set of maturity assessment findings.
Day 5

Maturity Improvement Roadmaps and Sustainable Reassessment

  • Developing phased maturity improvement roadmaps aligned with strategic objectives.
  • Defining short-, medium-, and long-term capability development priorities.
  • Establishing baseline measures, target maturity levels, and milestone indicators.
  • Integrating maturity improvement initiatives with operational plans and governance systems.
  • Designing monitoring and reporting mechanisms to track implementation progress.
  • Establishing reassessment cycles and methods for validating improvement results.
  • Preventing maturity assessments from becoming one-time compliance exercises.
  • Embedding continuous improvement, accountability, and organizational learning into the assessment cycle.
  • Practical Exercise: Develop a 12-month operational excellence maturity improvement roadmap with target maturity levels, priority initiatives, milestones, responsible owners, and reassessment checkpoints.

Upcoming Dates

Selected date

Jeddah · 7 – 11 Mar 2027 · Classroom

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2 – 6 Nov 2026€6,000—
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30 Nov – 4 Dec 2026€5,100€4,590until 9 Nov
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13 – 17 Dec 2026€3,100€2,790until 23 Nov
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14 – 18 Dec 2026€5,400€4,860until 23 Nov
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DubaiScheduled
21 – 25 Feb 2027€4,400€3,960until 1 Feb
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IstanbulScheduled
1 – 5 Mar 2027€4,700€4,230until 8 Feb
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JeddahScheduled
7 – 11 Mar 2027€4,200€3,780until 15 Feb
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KigaliScheduled
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Kuala LumpurScheduled
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LisbonScheduled
22 – 26 Mar 2027€5,400€4,860until 1 Mar
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LondonScheduled
29 Mar – 2 Apr 2027€5,600€5,040until 8 Mar
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MadridScheduled
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26 – 30 Apr 2027€5,300€4,770until 5 Apr
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Available in: Istanbul · Dubai · London · Doha · Amsterdam

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