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Quest Training

Nursing Leadership & Management Training Course

Develops nurse leaders to manage teams, plan the workforce, delegate and communicate well, strengthening clinical performance and patient outcomes.

HAM · Hospital Administration & Healthcare ManagementAll Levels#2609ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Healthcare & Hospital ManagementCategories:Hospital Administration & Healthcare Management

Course Overview

This advanced programme develops the leadership and management capabilities required to lead nursing teams, strengthen clinical performance, and improve patient outcomes in complex healthcare environments. It integrates contemporary nursing leadership with practical management tools for workforce planning, performance management, communication, delegation, and service improvement. The programme focuses on the transition from clinical expertise to effective leadership, enabling nurse managers and senior nurses to align team performance with clinical standards, patient safety priorities, organisational objectives, and resource requirements. Participants will work with practical approaches for managing multidisciplinary teams, addressing performance challenges, resolving workplace conflicts, strengthening staff engagement, and leading change. Particular attention is given to decision-making, accountability, emotional intelligence, coaching, and leadership communication. Through case-based exercises, leadership scenarios, performance reviews, workforce planning activities, and improvement projects, the programme provides a practical framework for managing nursing services and creating high-performing, patient-centred teams.

Learning Objectives

  • Develop effective leadership approaches for nursing and healthcare environments.
  • Strengthen managerial decision-making and accountability within nursing services.
  • Apply workforce planning principles to optimise nursing staffing and skill mix.
  • Improve delegation, supervision, and allocation of nursing responsibilities.
  • Establish practical approaches to managing individual and team performance.
  • Strengthen communication across nursing, medical, and multidisciplinary teams.
  • Apply conflict management and negotiation techniques in challenging workplace situations.
  • Use coaching and feedback to develop nursing staff capabilities.
  • Improve staff engagement, motivation, and retention through effective leadership practices.
  • Lead operational and clinical change while maintaining service continuity.
  • Apply performance indicators and quality measures to monitor nursing service effectiveness.
  • Develop practical leadership and service-improvement action plans.

Who Should Attend

Nurse Managers and Nursing Directors Nurse Supervisors and Charge Nurses Senior Staff Nurses and Clinical Nurse Leaders Nursing Department Heads and Unit Managers Clinical Coordinators and Nursing Team Leaders Nursing Quality and Patient Safety Professionals Nurse Educators and Clinical Educators Healthcare Managers with responsibility for nursing services Nurses preparing for leadership or management positions Healthcare professionals involved in nursing workforce and service management

Learning Outcomes

  • Apply appropriate leadership styles to different nursing team and clinical situations.
  • Make structured management decisions based on clinical, operational, and organisational priorities.
  • Develop effective nursing workforce and staffing plans.
  • Delegate responsibilities according to competence, workload, and patient-care requirements.
  • Conduct structured performance discussions and address performance gaps.
  • Provide effective coaching, feedback, and professional development support.
  • Manage conflict and difficult conversations within nursing teams.
  • Improve communication and collaboration across multidisciplinary healthcare teams.
  • Analyse nursing performance using relevant operational and quality indicators.
  • Lead teams through organisational, clinical, and technological change.
  • Strengthen staff engagement, accountability, and professional ownership.
  • Develop an integrated nursing leadership improvement plan for practical implementation.

Course Outline

Day 1

Nursing Leadership, Management & Professional Accountability

  • Leadership versus management in nursing practice
  • Contemporary challenges facing nursing leaders
  • Leadership styles and situational leadership
  • Clinical leadership and professional accountability
  • Emotional intelligence and self-awareness
  • Leadership presence and credibility
  • Ethical decision-making and professional conduct
  • Building trust and psychological safety within nursing teams
  • Aligning nursing objectives with organisational priorities
  • Managing accountability across clinical teams
  • Leadership challenges in high-pressure healthcare environments
  • Practical Application: Nursing leadership self-assessment and analysis of real-world leadership scenarios
Day 2

Workforce Management, Delegation & Team Performance

  • Nursing workforce planning and staffing requirements
  • Workload, patient acuity, and skill-mix considerations
  • Scheduling and allocation of nursing resources
  • Effective delegation and supervision
  • Matching responsibilities with competence and experience
  • Managing workload, priorities, and competing demands
  • Building high-performing nursing teams
  • Team roles, collaboration, and accountability
  • Performance expectations and behavioural standards
  • Managing underperformance and recurring performance issues
  • Coaching and structured performance feedback
  • Practical Application: Development of a nursing workforce and performance management plan
Day 3

Communication, Conflict Management & Staff Engagement

  • Communication challenges in nursing environments
  • Structured communication for clinical and managerial situations
  • Active listening and questioning techniques
  • Managing difficult conversations
  • Sources and dynamics of workplace conflict
  • Conflict prevention and resolution strategies
  • Negotiation within nursing and multidisciplinary teams
  • Managing resistance, difficult behaviours, and workplace tensions
  • Staff motivation and engagement
  • Recognition, feedback, and employee empowerment
  • Building a culture of collaboration and professional ownership
  • Practical Application: Role-play of difficult conversations, conflict resolution, and performance feedback
Day 4

Quality, Patient Safety & Leading Change

  • The nurse leader’s role in quality and patient safety
  • Linking nursing performance with patient outcomes
  • Nursing quality indicators and performance dashboards
  • Identifying operational and clinical performance gaps
  • Root-cause analysis and corrective action
  • Risk awareness and escalation in nursing services
  • Leading process and practice improvements
  • Change management in clinical environments
  • Managing resistance to change
  • Communicating change and maintaining staff engagement
  • Sustaining improvements through monitoring and accountability
  • Practical Application: Nursing service improvement project based on a real or simulated performance gap
Day 5

Strategic Nursing Management & Integrated Leadership Practice

  • Strategic thinking for nursing managers
  • Aligning workforce, quality, patient experience, and operational priorities
  • Resource optimisation and cost-conscious nursing management
  • Developing nursing performance objectives and KPIs
  • Succession planning and developing future nursing leaders
  • Building leadership capability within nursing teams
  • Managing multidisciplinary relationships and executive communication
  • Strengthening resilience and continuity of nursing services
  • Leadership during crises and operational disruption
  • Creating sustainable team performance
  • Personal leadership development and continuous improvement
  • Final Workshop: Development of an integrated Nursing Leadership & Management Action Plan covering workforce management, delegation, performance, communication, staff engagement, quality improvement, and leadership development

Upcoming Dates

Selected date

London · 5 – 9 Jul 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
CairoScheduled
2 – 6 Nov 2026€3,300—
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AbujaScheduled
2 – 6 Nov 2026€5,100—
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CasablancaScheduled
9 – 13 Nov 2026€4,300—
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AmmanScheduled
15 – 19 Nov 2026€3,100—
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DammamScheduled
16 – 20 Nov 2026€4,200—
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DohaScheduled
23 – 27 Nov 2026€4,400€3,960until 2 Nov
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DubaiScheduled
29 Nov – 3 Dec 2026€4,400€3,960until 9 Nov
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GenevaScheduled
7 – 11 Dec 2026€6,300€5,670until 16 Nov
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AmsterdamScheduled
7 – 11 Dec 2026€5,400€4,860until 16 Nov
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IstanbulScheduled
14 – 18 Dec 2026€4,700€4,230until 23 Nov
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Kuala LumpurScheduled
21 – 25 Dec 2026€4,400€3,960until 30 Nov
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BakuScheduled
21 – 25 Dec 2026€4,800€4,320until 30 Nov
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LisbonScheduled
28 Dec 2026 – 1 Jan 2027€5,400€4,860until 7 Dec
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LondonScheduled
4 – 8 Jan 2027€5,600€5,040until 14 Dec
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MadinahScheduled
11 – 15 Jan 2027€4,200€3,780until 21 Dec
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BangkokScheduled
11 – 15 Jan 2027€6,100€5,490until 21 Dec
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MadridScheduled
18 – 22 Jan 2027€5,400€4,860until 28 Dec
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MakkahScheduled
25 – 29 Jan 2027€4,200€3,780until 4 Jan
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BarcelonaScheduled
25 – 29 Jan 2027€5,400€4,860until 4 Jan
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ManamaScheduled
1 – 5 Feb 2027€4,700€4,230until 11 Jan
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MarbellaScheduled
1 – 5 Feb 2027€5,400€4,860until 11 Jan
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MarrakeshScheduled
8 – 12 Feb 2027€4,300€3,870until 18 Jan
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BeirutScheduled
14 – 18 Feb 2027€4,000€3,600until 25 Jan
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MilanScheduled
15 – 19 Feb 2027€6,000€5,400until 25 Jan
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MunichScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
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MuscatScheduled
1 – 5 Mar 2027€5,300€4,770until 8 Feb
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Cape TownScheduled
1 – 5 Mar 2027€5,100€4,590until 8 Feb
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OnlineScheduled
7 – 11 Mar 2027€1,700€1,530until 15 Feb
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ParisScheduled
15 – 19 Mar 2027€5,700€5,130until 22 Feb
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RabatScheduled
15 – 19 Mar 2027€4,300€3,870until 22 Feb
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LondonScheduled
5 – 9 Jul 2027€5,600€5,040until 14 Jun
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Available in: Istanbul · Dubai · London · Doha · Amsterdam

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