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Quest Training

Non-Conformance Management & Quality Records Training Course

Shows how to identify and document non-conformities, investigate root causes, verify corrective actions and keep quality records controlled and complete.

QC · Quality Control & Quality AssuranceAll Levels#2855ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Quality Control & Quality Assurance

Course Overview

Effective non-conformance management and quality records control are essential for maintaining product and service conformity, meeting contractual and regulatory requirements, and preventing recurring operational failures. Organizations need structured processes to identify deviations, document evidence, investigate underlying causes, implement corrective actions, and verify that problems have been resolved. When these activities are managed effectively, they strengthen quality assurance, improve accountability, reduce rework, and support continuous improvement. This course provides practical methods for managing non-conformances throughout their lifecycle, from initial identification and classification to investigation, disposition, corrective action, verification, and formal closure. Participants examine non-conformance reports (NCRs), root cause analysis techniques, corrective and preventive risk controls, action tracking, and escalation procedures. The course also addresses quality records management, including document identification, traceability, version control, retention requirements, retrieval, and protection of documented evidence. Through practical exercises and workplace scenarios, participants develop the skills to prepare accurate non-conformance reports, evaluate proposed dispositions, investigate recurring problems, and maintain reliable quality records. The course emphasizes evidence-based decision-making, effective documentation, clear responsibilities, and systematic follow-up to improve compliance, strengthen audit readiness, and prevent the recurrence of quality issues.

Learning Objectives

  • Explain the principles and importance of non-conformance management and quality records control.
  • Identify, classify, and document non-conformances against defined requirements.
  • Prepare clear and evidence-based non-conformance reports.
  • Apply structured root cause analysis techniques to investigate quality problems.
  • Distinguish between correction, corrective action, and preventive risk controls.
  • Evaluate and manage non-conforming products, materials, processes, and services.
  • Establish responsibilities, deadlines, escalation procedures, and closure criteria.
  • Develop effective quality records management and traceability systems.
  • Apply document control, retention, retrieval, and access requirements.
  • Monitor corrective action effectiveness and use quality data to support continuous improvement.

Who Should Attend

Quality assurance and quality control engineers. Quality managers and quality supervisors. Quality inspectors and process engineers. Non-conformance and corrective action coordinators. Document controllers and quality records specialists. Internal auditors and quality management system professionals. Production, manufacturing, and operations managers. Project quality engineers and construction quality personnel. Supplier quality and procurement professionals. Professionals responsible for compliance, inspection documentation, and quality improvement.

Learning Outcomes

  • Identify and classify non-conformances using established criteria.
  • Prepare complete non-conformance reports supported by objective evidence.
  • Evaluate the significance, impact, and risks associated with quality deviations.
  • Apply root cause analysis tools to determine underlying causes.
  • Select appropriate correction, corrective action, and risk prevention measures.
  • Assess proposed dispositions, including rework, repair, concession, or rejection, where permitted by applicable requirements.
  • Assign action owners, deadlines, verification responsibilities, and closure criteria.
  • Maintain accurate, traceable, and retrievable quality records.
  • Apply document identification, revision control, retention, and access procedures.
  • Verify corrective action effectiveness and identify recurring trends through quality data analysis.

Course Outline

Day 1

Fundamentals of Non-Conformance Management

  • Principles, terminology, and objectives of non-conformance management.
  • Understanding conformity, non-conformity, defects, deviations, and specification failures.
  • Sources of non-conformances across procurement, production, inspection, construction, and service delivery.
  • Classification of non-conformances by severity, risk, impact, and contractual significance.
  • Identifying and containing non-conforming materials, products, and activities.
  • Roles and responsibilities of quality teams, process owners, suppliers, and management.
  • Introduction to non-conformance reports (NCRs) and reporting workflows.
  • Establishing escalation criteria and initial response requirements.
  • Practical Exercise: Review a series of quality scenarios, classify the non-conformances, and determine the immediate containment and reporting actions required.
Day 2

Non-Conformance Reporting, Investigation, and Disposition

  • Preparing clear, factual, and traceable non-conformance reports.
  • Defining the requirement, describing the deviation, and recording supporting evidence.
  • Assessing the operational, technical, safety, contractual, and customer impact of non-conformances.
  • Applying root cause analysis techniques, including the 5 Whys and cause-and-effect diagrams.
  • Distinguishing direct causes, contributing factors, and systemic weaknesses.
  • Evaluating dispositions such as rework, repair, rejection, or approved concession.
  • Reviewing technical justification and obtaining the necessary authorizations.
  • Coordinating investigations and decisions across departments and external stakeholders.
  • Practical Exercise: Prepare an NCR for a realistic quality problem, analyse its root causes, and recommend a technically justified disposition.
Day 3

Corrective Actions, Verification, and Closure

  • Distinguishing correction from corrective action and preventive risk controls.
  • Developing corrective action plans that address verified root causes.
  • Defining action owners, deadlines, resources, and expected outcomes.
  • Assessing the adequacy and feasibility of proposed corrective actions.
  • Implementing corrective actions and coordinating cross-functional responsibilities.
  • Establishing verification and effectiveness review criteria.
  • Managing reinspection, retesting, and evidence of restored conformity.
  • Closing non-conformance reports based on documented completion and approval.
  • Practical Exercise: Develop a corrective action plan for a recurring non-conformance, including root causes, assigned responsibilities, implementation deadlines, and effectiveness verification.
Day 4

Quality Records Management and Document Control

  • Principles and requirements of quality records management.
  • Identifying records generated by inspection, testing, production, audits, and corrective actions.
  • Establishing document identification, classification, indexing, and traceability.
  • Managing document revisions, approvals, distribution, and obsolete records.
  • Defining retention periods, storage conditions, access permissions, and retrieval procedures.
  • Maintaining links between non-conformance reports, inspection records, test results, and corrective action evidence.
  • Managing electronic quality records and maintaining data integrity.
  • Protecting records against loss, unauthorized changes, and premature disposal.
  • Practical Exercise: Design a quality records register and traceability structure that links an NCR to its supporting evidence, corrective actions, approvals, and closure records.
Day 5

Quality Performance Monitoring, Audits, and Continuous Improvement

  • Monitoring non-conformance trends and recurring quality problems.
  • Establishing KPIs for NCR frequency, closure time, overdue actions, recurrence rates, and corrective action effectiveness.
  • Analysing quality data to identify systemic weaknesses and improvement opportunities.
  • Preparing non-conformance summaries and management reports.
  • Integrating NCR management with internal audits, supplier assessments, and management reviews.
  • Assessing compliance with applicable quality management system requirements, including relevant ISO 9001 provisions.
  • Improving audit readiness through complete, consistent, and retrievable records.
  • Standardizing non-conformance procedures and strengthening organizational learning.
  • Practical Exercise: Analyse a sample NCR register, identify recurring trends and overdue actions, and prepare a quality improvement plan with measurable targets and monitoring responsibilities.

Upcoming Dates

Selected date

Amman · 8 – 12 Nov 2026 · Classroom

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AccraScheduled
2 – 6 Nov 2026€5,100—
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AmmanScheduled
8 – 12 Nov 2026€3,100—
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22 – 26 Feb 2027€4,200€3,780until 1 Feb
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ManamaScheduled
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29 Mar – 2 Apr 2027€5,700€5,130until 8 Mar
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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