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Quest Training

National & International Digital Government Indices Training Course

Covers national and international digital government indices such as UN EGDI, OGDI and GTMI: their criteria, evidence collection and improvement plans.

DT · Digital Transformation StrategyAll Levels#3035ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Data, Analytics & Digital TransformationCategories:Digital Transformation Strategy

Course Overview

The National & International Digital Government Indices Training Course focuses on the external measurement frameworks against which government entities are now assessed, rather than on general digital maturity self-assessment. It examines how the UN E-Government Development Index (EGDI) and its supplementary indices, the OECD Digital Government Index, the OECD OURdata Index, the World Bank GovTech Maturity Index, and national programs such as Saudi Arabia's Qiyas digital transformation measurement define, collect and evaluate evidence of digital government performance. Index results increasingly appear in national visions, sector strategies and leadership performance agreements, yet many entities treat them as an annual reporting exercise handled by a small team. Without a clear understanding of how each index is constructed, which data sources feed it and which criteria carry the most weight, organizations spend effort on documentation that does not move results and overlook the service, data and governance improvements that would. The program explains the logic of composite indices, including indicators, sub-indices, normalization, weighting and aggregation, and the differences in scope, unit of analysis and data collection between the UN, OECD, World Bank and national frameworks. Participants learn to read methodology documents critically, recognize comparability limits and avoid common misinterpretations of published results. Substantial attention is given to criteria interpretation and evidence management. Participants learn how to convert criteria into internal requirements with clear owners, build evidence registers, apply quality checks for relevance, completeness and traceability, and coordinate submissions and assessor clarifications across departments. Through portal reviews, index comparisons, evidence matrix exercises and an integrated final workshop, participants develop improvement plans that link index gaps to root causes, prioritized initiatives, accountable owners and internal pre-assessment cycles, ensuring that better index results reflect genuine improvements in government services and capabilities.

Learning Objectives

  • Explain the purpose and policy role of national and international digital government indices.
  • Distinguish composite indices and national measurement programs from internal digital maturity self-assessments.
  • Analyze how indices are constructed through indicators, sub-indices, normalization, weighting and aggregation.
  • Interpret the structure of the UN EGDI and its online service, telecommunication and human capital components.
  • Assess the requirements of the E-Participation, Open Government Data and Local Online Service indices.
  • Compare the scope and dimensions of the OECD Digital Government Index, OURdata Index and World Bank GovTech Maturity Index.
  • Interpret national measurement criteria and translate them into internal requirements with defined owners.
  • Identify suitable evidence types and the data sources that feed each index and criterion.
  • Establish an evidence register with ownership, version control, approval and quality checks.
  • Coordinate cross-departmental submissions and responses to assessor clarifications.
  • Conduct gap and root-cause analysis on index and measurement results.
  • Develop prioritized improvement plans with governance and internal pre-assessments.

Who Should Attend

This training course is designed for digital transformation directors, strategy and planning managers, institutional performance and excellence managers, digital government program managers, index and measurement coordinators, e-services managers, open data officers, and enterprise architecture leads responsible for preparing their entities for external digital government assessments. It is particularly relevant to ministries, government authorities, municipalities, national digital government and statistics bodies, and public agencies whose digital performance is assessed through national measurement programs or reflected in international indices, as well as teams responsible for government portals, shared platforms and open data. The program will also benefit internal auditors, quality and compliance specialists, data governance professionals, policy analysts, and decision makers who review index results, approve evidence submissions, set improvement priorities and report digital transformation progress to senior leadership.

Learning Outcomes

  • Explain how national and international digital government indices differ from internal maturity self-assessments.
  • Map the indices and measurement programs that assess their entity, with data sources and owners.
  • Interpret index methodologies, including normalization, weighting and aggregation choices.
  • Explain the components of the UN EGDI and the criteria behind the Online Service Index.
  • Evaluate a government portal against e-participation, open data and local online service criteria.
  • Compare the OECD Digital Government Index, OURdata Index and GovTech Maturity Index.
  • Recognize comparability limits and avoid misinterpreting published index results.
  • Translate national measurement criteria into clear internal requirements and responsibilities.
  • Prepare evidence that is relevant, complete, current and traceable to each criterion.
  • Maintain an evidence register and coordinate submissions across departments.
  • Analyze index gaps and their root causes in services, data, platforms and governance.
  • Prioritize improvement initiatives by criterion weight, effort, dependencies and impact.
  • Establish measurement governance with internal pre-assessments and progress indicators.

Course Outline

Course Outline:

Day 1

Index Landscape & Measurement Logic

  • Why indices matter for national visions, policy priorities and institutional reputation
  • Composite indices, national measurement programs and internal maturity self-assessments
  • Index construction: indicators, sub-indices, normalization, weighting and aggregation
  • Data sources: government questionnaires, portal reviews, statistical datasets and expert assessment
  • Index publishers: UN DESA, OECD, World Bank and national digital government authorities
  • Methodology changes, comparability limits and common misreadings of results
  • Practical application: Map the indices that assess a selected entity, with data sources and owners
Day 2

The UN E-Government Survey and Its Indices

  • EGDI structure: Online Service, Telecommunication Infrastructure and Human Capital components
  • Online Service Index assessment areas: institutional framework, content, services, participation and technology
  • Member State Questionnaire responses and consistency with published portal content
  • E-Participation Index: e-information, e-consultation and e-decision-making
  • Open Government Data Index: policy, platform and data availability
  • Local Online Service Index and municipal and city portals
  • Practical application: Review a government portal against Online Service Index criteria and log gaps
Day 3

OECD and World Bank Measurement Frameworks

  • OECD Digital Government Index and its six dimensions, from digital by design to proactiveness
  • OECD OURdata Index: data availability, accessibility and support for reuse
  • World Bank GovTech Maturity Index and its four focus areas
  • Related indicators on digital identity, cybersecurity, connectivity and digital skills
  • Comparing scope, unit of analysis and data collection across frameworks
  • Selecting comparators and drawing sound conclusions from peer comparisons
  • Practical application: Compare how three international indices treat one capability, such as open data or digital identity
Day 4

National Measurement Programs & Evidence Management

  • National digital transformation measurement programs, such as Saudi Arabia's Qiyas
  • Translating perspectives, standards and criteria into internal requirements
  • Evidence types: policies, decisions, reports, statistics, system records and user-facing proof
  • Evidence registers: ownership, version control, approval and retention
  • Evidence quality checks: relevance, completeness, currency, consistency and traceability
  • Coordinating submissions across departments and answering assessor clarifications
  • Practical application: Develop an evidence matrix for sample criteria with owners, sources and gaps
Day 5

Gap Analysis, Improvement Plans & Measurement Governance

  • Criterion-level gap and root-cause analysis of index results
  • Prioritizing improvements by criterion weight, effort, dependencies and service impact
  • Designing initiatives that improve real capability, not documentation alone
  • Measurement governance: steering committees, focal points and internal pre-assessments
  • Tracking progress through internal indicators, dashboards and executive reporting
  • Communicating index results accurately to leadership and stakeholders
  • Final workshop: Prepare an integrated index improvement plan covering criteria, evidence, gaps, prioritized initiatives, governance and progress indicators

Upcoming Dates

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Casablanca · 16 – 20 Nov 2026 · Classroom

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