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Meeting Management & Minute Taking Training Course

Builds the skills to plan agendas, chair focused business meetings, record accurate minutes and follow up on decisions and actions until they are completed.

AAO · Administrative Affairs & Office ManagementAll Levels#2680ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Course Overview

The Meeting Management & Minute Taking Training Course is designed to develop the professional skills required to plan, organize, conduct, document, and follow up on effective business meetings. The program emphasizes the importance of structured meeting management in improving communication, supporting decision-making, strengthening accountability, and ensuring that discussions lead to clear outcomes. Participants explore practical methods for organizing productive meetings, managing participants' contributions, maintaining focus on objectives, and documenting decisions accurately. The course examines the complete meeting lifecycle, from identifying the need for a meeting and defining its objectives to preparing agendas, coordinating participants, arranging meeting logistics, and distributing supporting materials. Particular attention is given to agenda development, time allocation, participant preparation, and the selection of appropriate meeting formats. Participants learn how to distinguish between meetings that require collective discussion and those that can be handled through alternative communication methods, helping organizations reduce unnecessary meetings and make better use of employees' time. A central component of the program focuses on meeting facilitation and professional minute taking. Participants develop techniques for recording key discussion points, decisions, action items, responsibilities, deadlines, and unresolved issues without producing unnecessarily lengthy transcripts. The course addresses the differences between formal minutes, executive summaries, action logs, and informal meeting notes. It also explores professional writing standards, neutral language, accuracy, confidentiality, and the importance of maintaining reliable records of organizational decisions. The program further covers the management of challenging meeting situations, including dominant participants, conflicting opinions, discussions that move away from the agenda, time constraints, and disagreements over proposed decisions. Participants examine techniques for facilitating constructive discussions, encouraging balanced participation, managing questions, clarifying misunderstandings, and bringing conversations toward agreed outcomes. Additional attention is given to virtual and hybrid meetings, including digital collaboration tools, remote participation, information sharing, and the documentation of decisions across distributed teams. Through practical exercises, meeting simulations, minute-writing workshops, case studies, and a final integrated workshop, participants develop a systematic approach to meeting administration and documentation. The course supports the establishment of consistent meeting procedures, accurate records, effective action tracking, and clear accountability. These practices help organizations improve coordination, reduce delays, strengthen governance, and ensure that meeting outcomes translate into measurable operational progress.

Learning Objectives

  • Explain the principles and professional standards of effective meeting management.
  • Identify the purpose, objectives, participants, and expected outcomes of different meeting types.
  • Prepare structured agendas, supporting documents, and participant briefing materials.
  • Organize meeting logistics, schedules, invitations, and documentation requirements.
  • Apply facilitation techniques to maintain focus, encourage participation, and manage meeting time.
  • Record discussions, decisions, action items, responsibilities, and deadlines accurately.
  • Prepare clear, concise, objective, and professional meeting minutes.
  • Distinguish between formal minutes, executive summaries, action logs, and informal meeting notes.
  • Manage disagreements, difficult participants, and discussions that deviate from the agenda.
  • Apply confidentiality, document control, and records management practices to meeting documentation.
  • Use digital collaboration tools to support virtual and hybrid meetings.
  • Establish follow-up procedures to monitor decisions, action items, and meeting effectiveness.

Who Should Attend

This course is designed for professionals responsible for organizing meetings, facilitating discussions, preparing minutes, coordinating administrative activities, and tracking organizational decisions. Executive assistants and personal assistants. Administrative officers and office management professionals. Secretaries and board secretariat personnel. Meeting coordinators and conference administrators. Department heads, supervisors, and team leaders. Project managers, program coordinators, and project support officers. Corporate governance and board support professionals. Human resources professionals responsible for committee meetings and internal consultations. Government employees responsible for official meetings and administrative records. Committee members and committee secretaries. Corporate communications and stakeholder coordination professionals. Document controllers and records management specialists. Professionals responsible for preparing management reports and decision records. Professionals who regularly attend, organize, or lead operational and strategic meetings.

Learning Outcomes

  • Determine the appropriate meeting format based on objectives, participants, and expected outcomes.
  • Develop structured agendas with clear topics, time allocations, and desired decisions.
  • Coordinate invitations, logistics, briefing materials, and participant preparation.
  • Facilitate meetings using effective questioning, time management, and discussion control techniques.
  • Encourage balanced participation and maintain constructive professional dialogue.
  • Capture key discussion points, decisions, responsibilities, deadlines, and unresolved matters.
  • Prepare accurate and well-structured meeting minutes using professional writing standards.
  • Distinguish between essential decision records and unnecessary discussion details.
  • Manage disagreements and restore focus when discussions move away from the agenda.
  • Apply appropriate confidentiality and document control measures to meeting records.
  • Use digital tools to coordinate virtual meetings and distribute documentation securely.
  • Establish action tracking and follow-up procedures that improve accountability and implementation.

Course Outline

Day 1

Fundamentals of Meeting Management and Effective Preparation

  • The role of meetings in organizational communication, coordination, and decision-making.
  • Types of meetings: operational, strategic, departmental, project, committee, and board meetings.
  • Identifying the need for a meeting and evaluating alternative communication methods.
  • Defining meeting objectives, expected outcomes, and decision requirements.
  • Preparing structured agendas with priorities, discussion topics, and time allocations.
  • Selecting participants according to their roles, expertise, and decision-making authority.
  • Coordinating meeting invitations, schedules, venues, and technical requirements.
  • Preparing briefing papers, background documents, reports, and supporting materials.
  • Establishing meeting protocols, participation expectations, and documentation responsibilities.
  • Developing preparation checklists to ensure consistent meeting administration.
  • Practical Exercise: Plan a management meeting from initial request to final preparation. Participants define the objectives, select attendees, develop an agenda, allocate discussion time, prepare supporting materials, and identify the decisions expected from the meeting.
Day 2

Meeting Facilitation, Communication, and Time Management

  • Opening meetings effectively and confirming objectives, priorities, and expected outcomes.
  • Presenting agenda items and establishing a clear structure for discussion.
  • Applying active listening, questioning, clarification, and summarization techniques.
  • Encouraging constructive participation and balanced contributions from attendees.
  • Managing dominant participants, interruptions, and competing viewpoints.
  • Maintaining focus and redirecting discussions that move away from the agenda.
  • Managing meeting time and adjusting priorities when discussions require additional attention.
  • Facilitating decision-making through discussion, evaluation of alternatives, and agreement.
  • Handling disagreements and maintaining professional communication under pressure.
  • Summarizing decisions, confirming responsibilities, and agreeing on next steps.
  • Recognizing when issues require escalation or further consultation.
  • Practical Exercise: Participate in a simulated departmental meeting involving competing priorities, interruptions, conflicting opinions, and limited time. Participants take turns facilitating the discussion, maintaining agenda discipline, encouraging contributions, and confirming decisions and actions.
Day 3

Professional Minute Taking and Meeting Documentation

  • The purpose, structure, and professional standards of meeting minutes.
  • Differences between formal minutes, executive summaries, action logs, and informal notes.
  • Identifying essential information that must be captured during discussions.
  • Recording decisions, resolutions, action items, owners, deadlines, and outstanding issues.
  • Using neutral, objective, and concise language in meeting records.
  • Separating factual statements, proposals, discussion points, and approved decisions.
  • Structuring minutes with meeting details, attendance, agenda items, decisions, and actions.
  • Recording disagreements and unresolved issues accurately and impartially.
  • Using templates, abbreviations, structured notes, and consistent formatting.
  • Reviewing minutes for accuracy, completeness, clarity, and professional presentation.
  • Managing confidential information and applying appropriate document controls.
  • Practical Exercise: Review a simulated meeting transcript or detailed discussion notes and prepare formal minutes. Participants identify decisions and action items, distinguish proposals from approved outcomes, assign responsibilities and deadlines, and produce a concise, professional record.
Day 4

Action Tracking, Virtual Meetings, and Governance

  • Preparing and distributing draft minutes for review and approval.
  • Establishing procedures for correcting, approving, and finalizing meeting records.
  • Developing action registers with owners, deadlines, priorities, and progress indicators.
  • Monitoring outstanding actions and following up with responsible individuals.
  • Escalating overdue actions and reporting implementation barriers.
  • Maintaining meeting records, document versions, and organized filing structures.
  • Applying confidentiality, access permissions, and information security measures.
  • Organizing virtual and hybrid meetings using digital collaboration platforms.
  • Managing remote participation, electronic documents, screen sharing, and technical interruptions.
  • Recording decisions and action items consistently across in-person and virtual meetings.
  • Evaluating meeting effectiveness through participation, decision quality, action completion, and time utilization.
  • Integrating meeting documentation with organizational governance and records management procedures.
  • Practical Exercise: Develop an action tracking system for a series of management meetings. Participants create an action register, define responsibility and deadline fields, establish follow-up and escalation procedures, and recommend controls for approving, storing, and distributing meeting records.
Day 5

Advanced Meeting Administration and Final Workshop

  • Integrating meeting planning, facilitation, minute taking, and follow-up into a standardized process.
  • Developing meeting management procedures, templates, and administrative checklists.
  • Improving agenda quality and prioritizing decision-critical topics.
  • Managing complex meetings involving multiple departments and competing interests.
  • Strengthening the relationship between meeting objectives, decisions, and organizational priorities.
  • Establishing consistent standards for minutes, action registers, and decision records.
  • Improving the quality and timeliness of meeting documentation.
  • Identifying common meeting inefficiencies and developing corrective measures.
  • Defining performance indicators for meeting productivity and action completion.
  • Developing professional communication and documentation improvement plans.
  • Establishing continuous improvement practices for recurring meetings and committees.
  • Final Workshop: Participants work in teams to organize and conduct a simulated management or committee meeting involving multiple agenda items, conflicting stakeholder priorities, proposed decisions, and assigned follow-up actions. Each team prepares the meeting agenda, supporting materials, facilitation plan, and documentation templates. During the simulation, participants manage discussions, clarify proposals, confirm decisions, and identify action owners and deadlines. They then prepare formal meeting minutes and an action register, followed by a review of accuracy, clarity, accountability, and follow-up arrangements. The workshop concludes with recommendations for improving meeting efficiency, documentation quality, and the implementation of agreed decisions.

Upcoming Dates

Selected date

Frankfurt · 4 – 8 Oct 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
LisbonScheduled
2 – 6 Nov 2026€5,400—
Kuala LumpurScheduled
2 – 6 Nov 2026€4,400—
LondonScheduled
9 – 13 Nov 2026€5,600—
MadinahScheduled
16 – 20 Nov 2026€4,200—
IstanbulScheduled
16 – 20 Nov 2026€4,700—
MadridScheduled
23 – 27 Nov 2026€5,400€4,860until 2 Nov
MakkahScheduled
30 Nov – 4 Dec 2026€4,200€3,780until 9 Nov
ManamaScheduled
30 Nov – 4 Dec 2026€4,700€4,230until 9 Nov
MarbellaScheduled
7 – 11 Dec 2026€5,400€4,860until 16 Nov
JeddahScheduled
13 – 17 Dec 2026€4,200€3,780until 23 Nov
MilanScheduled
14 – 18 Dec 2026€6,000€5,400until 23 Nov
MunichScheduled
21 – 25 Dec 2026€5,400€4,860until 30 Nov
MuscatScheduled
28 Dec 2026 – 1 Jan 2027€5,300€4,770until 7 Dec
KigaliScheduled
28 Dec 2026 – 1 Jan 2027€5,100€4,590until 7 Dec
OnlineScheduled
3 – 7 Jan 2027€1,700€1,530until 14 Dec
ParisScheduled
11 – 15 Jan 2027€5,700€5,130until 21 Dec
RiyadhScheduled
11 – 15 Jan 2027€4,200€3,780until 21 Dec
RomeScheduled
18 – 22 Jan 2027€5,800€5,220until 28 Dec
Sharm El-SheikhScheduled
25 – 29 Jan 2027€4,300€3,870until 4 Jan
TrabzonScheduled
25 – 29 Jan 2027€4,700€4,230until 4 Jan
SingaporeScheduled
1 – 5 Feb 2027€6,700€6,030until 11 Jan
ViennaScheduled
8 – 12 Feb 2027€5,700€5,130until 18 Jan
AmmanScheduled
14 – 18 Feb 2027€3,100€2,790until 25 Jan
AbujaScheduled
15 – 19 Feb 2027€5,100€4,590until 25 Jan
AmsterdamScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
BarcelonaScheduled
1 – 5 Mar 2027€5,400€4,860until 8 Feb
CairoScheduled
1 – 5 Mar 2027€3,300€2,970until 8 Feb
CasablancaScheduled
8 – 12 Mar 2027€4,300€3,870until 15 Feb
AccraScheduled
8 – 12 Mar 2027€5,100€4,590until 15 Feb
DammamScheduled
15 – 19 Mar 2027€4,200€3,780until 22 Feb
FrankfurtScheduled
4 – 8 Oct 2027€5,800€5,220until 13 Sept

Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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