Maintenance Contracts & Contractor Management Training Course

Course Overview

Learning Objectives

• Analyze the role of contractors in maintenance delivery and the risks and benefits of outsourcing maintenance services on Day 1.
• Apply structured outsourcing decisions aligned with maintenance strategy, internal capability, asset criticality, and cost.
• Evaluate maintenance contract models, including framework and call-off contracts, schedules of rates, lump sum, reimbursable, performance-based, availability, long-term service agreements, integrated facilities management, and turnaround contracts.
• Develop clear scopes of work, service level agreements, and maintenance KPIs that define expected outcomes and responsibilities.
• Design pricing and payment mechanisms, including incentives and deductions, that align contractor performance with asset objectives.
• Apply contractor prequalification and selection criteria covering technical competence, safety performance, capacity, and financial strength.
• Plan contractor mobilization, onboarding, induction, and integration with maintenance planning and permit-to-work systems.
• Manage contractor health, safety, and environmental performance and competence throughout contract execution.
• Control work orders and call-offs, supervise work quality, and verify timesheets, measurements, and invoices.
• Monitor contractor performance using scorecards and structured performance reviews and apply corrective actions.
• Manage variations, claims, disputes, and contractor relationships constructively, including local content obligations.
• Manage demobilization, handover, documentation, and contract closeout and capture lessons learned by the end of Day 5.

Who Should Attend

Learning Outcomes

• By the end of the course, participants will be able to:
• Explain when and why maintenance activities should be outsourced.
• Select the contract model best suited to each type of maintenance service.
• Write clear scopes of work and meaningful service levels and KPIs.
• Design payment mechanisms that encourage the right contractor behavior.
• Select capable, safe, and reliable maintenance contractors.
• Mobilize and integrate contractors smoothly into site operations.
• Manage contractor safety and competence effectively.
• Control contractor work, quality, and costs day to day.
• Verify invoices and prevent overpayment.
• Measure and review contractor performance fairly and consistently.
• Handle variations, claims, and disputes professionally.
• Close out contracts properly and apply lessons to future contracts.

Course Outline